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2006 User Survey Results

Table of Contents

  1. Survey Results
  2. Users are invited to provide overall comments about NERSC:
  3. Here are the survey results:
  4. Respondent Demographics
  5. Overall Satisfaction and Importance
  6. All Satisfaction, Importance and Usefulness Ratings
  7. All Usefulness Topics
  8. Hardware Resources
  9. Software
  10. Visualization and Data Analysis
  11. HPC Consulting
  12. Services and Communications
  13. Web Interfaces
  14. Training
  15. Comments about NERSC

All Satisfaction, Importance and Usefulness Ratings

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2005Change from 2004Change from 2003
1234567
HPSS: Reliability (data integrity)       2   22 69 93 6.70 0.59 -0.03 -0.04 0.09
Account support services 1   1 4 2 47 147 202 6.64 0.76 -0.09 -0.04 0.25
HPSS: Uptime (Availability)       1 2 29 62 94 6.62 0.59 -0.06 -0.05 0.08
DaVinci SW: C/C++ compilers         1 3 9 13 6.62 0.65      
Jacquard: Uptime (Availability)       2 2 26 55 85 6.58 0.66 0.73    
CONSULT: Timely initial response to consulting questions   1 3 2 6 50 136 198 6.57 0.81 -0.08 -0.13 0.02
Network performance within NERSC (e.g. Seaborg to HPSS)     2 1 3 38 72 116 6.53 0.75 -0.08 -0.07 -0.01
OVERALL: Consulting and Support Services     4 8 7 58 159 236 6.53 0.85 -0.20 -0.14 0.16
Bassi SW: Fortran compilers 1 1     3 18 50 73 6.52 1.02      
CONSULT: Followup to initial consulting questions 1   2 3 9 55 117 187 6.49 0.86 -0.08 -0.17 -0.00
CONSULT: overall 1 1 2 3 9 59 124 199 6.47 0.90 -0.21 -0.22 0.13
CONSULT: Quality of technical advice 1   2 3 8 66 113 193 6.46 0.84 -0.16 -0.13 -0.08
Seaborg SW: Fortran compilers   1 1 7 2 35 80 126 6.45 0.93 -0.04 0.04 0.11
PDSF SW: C/C++ compilers         3 13 17 33 6.42 0.66 -0.18 0.19 -0.02
NGF: Reliability       3   6 17 26 6.42 0.99      
WEB: Accuracy of information     1 6 7 79 106 199 6.42 0.75 0.02 0.22 0.17
DaVinci SW: Software environment       1 2 7 14 24 6.42 0.83      
NGF: File and Directory Operations       1 1 8 12 22 6.41 0.80      
Seaborg SW: Software environment     1 6 5 51 77 140 6.41 0.81 0.02 0.07 0.17
Bassi: Uptime (Availability)     1 4 4 31 52 92 6.40 0.85      
Seaborg SW: C/C++ compilers     1 6 4 24 55 90 6.40 0.93 0.03 0.14 0.18
WEB: NERSC web site overall (www.nersc.gov)     2 4 8 92 105 211 6.39 0.74 0.10 0.07 0.39
HPSS: Overall satisfaction 1   2 1 5 37 58 104 6.38 0.96 -0.13 -0.18 -0.08
NGF: Overall     1 1 2 5 17 26 6.38 1.06      
NIM     3 2 19 76 102 202 6.35 0.81 0.19 0.10 0.27
NGF: Uptime   1   1 1 7 16 26 6.35 1.16      
TRAINING: New User's Guide       3 6 53 49 111 6.33 0.70 -0.04 0.07 0.07
Seaborg SW: Programming libraries   1   7 7 35 60 110 6.32 0.96 -0.09 0.05 0.05
GRID: Job Submission 1     1 1 2 14 19 6.32 1.53 -0.21    
OVERALL: Satisfaction with NERSC 2   9 3 8 99 128 249 6.31 1.01 0.11 0.21 -0.06
NERSC security 2 1 7 9 10 72 134 235 6.30 1.11 -0.31 -0.18  
Bassi SW: Software environment 2   2   4 29 44 81 6.30 1.17      
HPSS: Data transfer rates 1 1 2 2 5 33 52 96 6.29 1.10 -0.11 -0.11  
SERVICES: Allocations process   1 1 5 12 70 76 165 6.28 0.85 0.12 0.35 0.59
Jacquard SW: Software environment       4 6 29 34 73 6.27 0.84 0.15    
Jacquard: overall   2   2 10 28 46 88 6.27 1.01 0.49    
Bassi SW: C/C++ compilers   2   2 2 15 27 48 6.27 1.18      
Bassi SW: Programming libraries 1 1   4 3 15 36 60 6.27 1.25      
CONSULT: Amount of time to resolve your issue 2   6 6 11 68 103 196 6.27 1.08 -0.14 -0.33 -0.09
OVERALL: Network connectivity     8 10 19 69 124 230 6.27 1.02 -0.18 -0.11 0.04
Bassi: overall 2   3 5 2 30 57 99 6.26 1.23      
GRID: Access and Authentication   1   2   6 14 23 6.26 1.29 -0.16    
Jacquard SW: C/C++ compilers   2   1 4 19 28 54 6.26 1.10 0.11    
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 4 3 4 36 50 98 6.24 1.08 -0.11 0.17 -0.11
Seaborg: Uptime (Availability)   1 4 3 20 52 79 159 6.23 0.99 -0.33 -0.03 -0.19
DaVinci SW: Fortran compilers 1       1 6 10 18 6.22 1.44      
On-line help desk 1   1 6 11 41 55 115 6.21 1.02 0.04 0.05 0.19
WEB: Timeliness of information     1 13 21 69 90 194 6.21 0.92 0.09 0.04 0.16
GRID: Job Monitoring 1     2   4 13 20 6.20 1.54 -0.30    
OVERALL: Available Computing Hardware     3 5 29 108 92 237 6.19 0.82 0.30 0.53 0.06
GRID: File Transfer     2 1 1 5 13 22 6.18 1.30 -0.10    
SERVICES: E-mail lists     2 8 4 33 42 89 6.18 1.03 0.10 0.06  
Seaborg SW: Applications software     1 8 6 35 41 91 6.18 0.97 0.01 0.04 0.18
NGF: I/O Bandwidth     1   3 9 10 23 6.17 0.98      
Jacquard SW: General tools and utilities       3 3 24 17 47 6.17 0.82 0.19    
Jacquard SW: Programming libraries   2   3 5 18 28 56 6.16 1.17 0.24    
OVERALL: Mass storage facilities     4 17 13 52 86 172 6.16 1.08 -0.16 -0.20 0.04
TRAINING: Web tutorials       4 10 44 31 89 6.15 0.79 -0.07 0.05 0.08
CONSULT: Software bug resolution 1 1 1 11 9 37 60 120 6.14 1.16 0.04 0.02 0.50
PDSF SW: Fortran compilers       1 3 6 7 17 6.12 0.93 -0.08 0.25 0.09
Jacquard SW: Visualization software       1 3 6 7 17 6.12 0.93 0.58    
Jacquard SW: Fortran compilers   1 5 2 4 18 34 64 6.11 1.30 0.38    
Seaborg: overall 1   4 7 17 75 64 168 6.10 1.00 0.18 0.33 -0.33
Seaborg SW: General tools and utilities     2 8 6 45 37 98 6.09 0.97 -0.00 0.18 0.11
Jacquard SW: Applications software 1     3 2 21 17 44 6.09 1.14 0.31    
Bassi: Disk configuration and I/O performance 1 1 1 5 2 36 30 76 6.08 1.16      
HPSS: Data access time 1 1 3 2 9 37 38 91 6.08 1.17 0.08 -0.17 -0.38
DaVinci: overall   2   1 3 9 15 30 6.07 1.36 0.42 0.59 0.84
OVERALL: Hardware management and configuration 2 2 3 17 14 86 89 213 6.07 1.15 0.09 0.18 -0.00
Jacquard: Disk configuration and I/O performance   1 1 8 3 25 30 68 6.06 1.16 0.18    
OVERALL: Software management and configuration     8 19 17 65 89 198 6.05 1.13 -0.17 -0.14 0.01
Bassi SW: General tools and utilities   1 1 5 3 20 22 52 6.04 1.17      
Off-hours 24x7 Computer and ESnet Operations support 1 1 3 11 4 21 47 88 6.03 1.37      
Bassi SW: Applications software 1     4 6 18 20 49 6.02 1.18      
WEB: Ease of finding information 1   4 9 33 90 72 209 6.02 0.99 0.09 0.13 0.22
DaVinci SW: Visualization software   1   2 1 6 9 19 6.00 1.37 0.57    
NERSC CVS server       4 2 8 10 24 6.00 1.10 -0.21 0.67  
PDSF: Batch queue structure     1 3 3 20 11 38 5.97 0.97 -0.03 -0.34 -0.03
OVERALL: Available Software     6 24 22 85 82 219 5.97 1.08 -0.22 -0.26 -0.08
Jacquard: Batch queue structure   1 3 6 7 34 28 79 5.95 1.14 0.49    
PDSF: Batch wait time     1 3 5 18 12 39 5.95 1.00 0.15 0.08 0.02
TRAINING: NERSC classes: in-person       4 2 3 9 18 5.94 1.26 -0.18 0.46 1.06
Seaborg: Disk configuration and I/O performance 1 1 4 13 13 55 49 136 5.92 1.19 -0.14 -0.02 -0.23
Bassi: Batch queue structure 1   2 9 7 38 29 86 5.92 1.16      
PDSF SW: Software environment   2   1 6 14 13 36 5.92 1.25 -0.52 -0.44 -0.41
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 5 10 4 19 64 63 166 5.89 1.33 -0.24 -0.23 -0.23
Jacquard: Batch wait time 1   3 5 10 40 23 82 5.87 1.13 0.71    
PDSF SW: Applications software     2 2 4 10 10 28 5.86 1.21 -0.28 0.07 -0.01
Bassi: Batch wait time     3 7 16 40 25 91 5.85 1.02      
PDSF SW: Programming libraries     1 3 7 9 11 31 5.84 1.13 -0.62 -0.30 -0.16
WEB: Searching     3 13 18 41 35 110 5.84 1.09 0.14 0.20 0.40
PDSF: Uptime (availability)     4 3 6 12 17 42 5.83 1.31 -0.06 -0.57 -0.52
HPSS: User interface (hsi, pftp, ftp) 1 1 4 7 14 35 33 95 5.83 1.26 -0.29 -0.31 -0.15
PDSF: Overall satisfaction   1 3 1 4 23 11 43 5.81 1.20 -0.19 -0.71 -0.60
Bassi SW: Performance and debugging tools 1 2 2 3 6 20 19 53 5.77 1.45      
Seaborg: Batch queue structure 1 4 5 13 21 61 48 153 5.77 1.27 0.72 1.11 0.08
Jacquard: Ability to run interactively   2 2 9 7 25 23 68 5.76 1.29 0.20    
Live classes on the web       5 1 9 6 21 5.76 1.14 0.04 0.61 1.09
Seaborg: Ability to run interactively   2 10 13 19 42 45 131 5.71 1.32 0.18 0.37 0.14
Seaborg SW: Performance and debugging tools   3 6 7 13 38 28 95 5.69 1.31 -0.31 -0.14 0.12
SERVICES: Visualization services     1 7 3 7 11 29 5.69 1.31 -0.14 0.28 0.88
PDSF SW: General tools and utilities   1 2 4 4 14 9 34 5.62 1.33 -0.58 -0.21 -0.31
Jacquard SW: Performance and debugging tools   4 1 2 6 20 11 44 5.59 1.45 0.24    
Bassi: Ability to run interactively 2 4 3 8 8 25 25 75 5.55 1.60      
PDSF SW: Performance and debugging tools 1   3 3 5 10 9 31 5.48 1.52 -0.52 -0.29 0.17
Seaborg SW: Visualization software     1 12 5 15 9 42 5.45 1.19 -0.08 0.05 0.37
PDSF: Ability to run interactively 1 1 1 4 11 17 6 41 5.39 1.30 -0.40 -0.29 -0.38
OVERALL: Data analysis and visualization facilities   2 4 32 20 47 23 128 5.37 1.22 -0.28 -0.04  
Bassi SW: Visualization software 1 1   4 2 9 5 22 5.36 1.62      
PDSF: Disk configuration and I/O performance 1   7 5 6 13 7 39 5.10 1.54 -0.04 -0.49 -0.59
Seaborg: Batch wait time 6 5 27 11 35 56 19 159 4.94 1.57 0.99 1.09 -0.30

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2005Change from 2004
1234567
OVERALL: Satisfaction with NERSC 2   9 3 8 99 128 249 6.31 1.01 0.11 0.21
OVERALL: Available Computing Hardware     3 5 29 108 92 237 6.19 0.82 0.30 0.53
OVERALL: Consulting and Support Services     4 8 7 58 159 236 6.53 0.85 -0.20 -0.14
NERSC security 2 1 7 9 10 72 134 235 6.30 1.11 -0.31 -0.18
OVERALL: Network connectivity     8 10 19 69 124 230 6.27 1.02 -0.18 -0.11
OVERALL: Available Software     6 24 22 85 82 219 5.97 1.08 -0.22 -0.26
OVERALL: Hardware management and configuration 2 2 3 17 14 86 89 213 6.07 1.15 0.09 0.18
WEB: NERSC web site overall (www.nersc.gov)     2 4 8 92 105 211 6.39 0.74 0.10 0.07
WEB: Ease of finding information 1   4 9 33 90 72 209 6.02 0.99 0.09 0.13
Account support services 1   1 4 2 47 147 202 6.64 0.76 -0.09 -0.04
NIM     3 2 19 76 102 202 6.35 0.81 0.19 0.10
CONSULT: overall 1 1 2 3 9 59 124 199 6.47 0.90 -0.21 -0.22
WEB: Accuracy of information     1 6 7 79 106 199 6.42 0.75 0.02 0.22
CONSULT: Timely initial response to consulting questions   1 3 2 6 50 136 198 6.57 0.81 -0.08 -0.13
OVERALL: Software management and configuration     8 19 17 65 89 198 6.05 1.13 -0.17 -0.14
CONSULT: Amount of time to resolve your issue 2   6 6 11 68 103 196 6.27 1.08 -0.14 -0.33
WEB: Timeliness of information     1 13 21 69 90 194 6.21 0.92 0.09 0.04
CONSULT: Quality of technical advice 1   2 3 8 66 113 193 6.46 0.84 -0.16 -0.13
OVERALL: Mass storage facilities     4 17 13 52 86 172 6.16 1.08 -0.16 -0.20
CONSULT: Followup to initial consulting questions 1   2 3 9 55 117 187 6.49 0.86 -0.08 -0.17
Seaborg: overall 1   4 7 17 75 64 168 6.10 1.00 0.18 0.33
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 5 10 4 19 64 63 166 5.89 1.33 -0.24 -0.23
SERVICES: Allocations process   1 1 5 12 70 76 165 6.28 0.85 0.12 0.35
Seaborg: Batch wait time 6 5 27 11 35 56 19 159 4.94 1.57 0.99 1.09
Seaborg: Uptime (Availability)   1 4 3 20 52 79 159 6.23 0.99 -0.33 -0.03
Seaborg: Batch queue structure 1 4 5 13 21 61 48 153 5.77 1.27 0.72 1.11
Seaborg SW: Software environment     1 6 5 51 77 140 6.41 0.81 0.02 0.07
Seaborg: Ability to run interactively   2 10 13 19 42 45 131 5.71 1.32 0.18 0.37
Seaborg: Disk configuration and I/O performance 1 1 4 13 13 55 49 136 5.92 1.19 -0.14 -0.02
OVERALL: Data analysis and visualization facilities   2 4 32 20 47 23 128 5.37 1.22 -0.28 -0.04
Seaborg SW: Fortran compilers   1 1 7 2 35 80 126 6.45 0.93 -0.04 0.04
CONSULT: Software bug resolution 1 1 1 11 9 37 60 120 6.14 1.16 0.04 0.02
Network performance within NERSC (e.g. Seaborg to HPSS)     2 1 3 38 72 116 6.53 0.75 -0.08 -0.07
On-line help desk 1   1 6 11 41 55 115 6.21 1.02 0.04 0.05
TRAINING: New User's Guide       3 6 53 49 111 6.33 0.70 -0.04 0.07
Seaborg SW: Programming libraries   1   7 7 35 60 110 6.32 0.96 -0.09 0.05
WEB: Searching     3 13 18 41 35 110 5.84 1.09 0.14 0.20
HPSS: Overall satisfaction 1   2 1 5 37 58 104 6.38 0.96 -0.13 -0.18
Bassi: overall 2   3 5 2 30 57 99 6.26 1.23    
Seaborg SW: General tools and utilities     2 8 6 45 37 98 6.09 0.97 -0.00 0.18
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 4 3 4 36 50 98 6.24 1.08 -0.11 0.17
HPSS: Data transfer rates 1 1 2 2 5 33 52 96 6.29 1.10 -0.11 -0.11
HPSS: User interface (hsi, pftp, ftp) 1 1 4 7 14 35 33 95 5.83 1.26 -0.29 -0.31
Seaborg SW: Performance and debugging tools   3 6 7 13 38 28 95 5.69 1.31 -0.31 -0.14
HPSS: Uptime (Availability)       1 2 29 62 94 6.62 0.59 -0.06 -0.05
HPSS: Reliability (data integrity)       2   22 69 93 6.70 0.59 -0.03 -0.04
Bassi: Uptime (Availability)     1 4 4 31 52 92 6.40 0.85    
Bassi: Batch wait time     3 7 16 40 25 91 5.85 1.02    
HPSS: Data access time 1 1 3 2 9 37 38 91 6.08 1.17 0.08 -0.17
Seaborg SW: Applications software     1 8 6 35 41 91 6.18 0.97 0.01 0.04
Seaborg SW: C/C++ compilers     1 6 4 24 55 90 6.40 0.93 0.03 0.14
SERVICES: E-mail lists     2 8 4 33 42 89 6.18 1.03 0.10 0.06
TRAINING: Web tutorials       4 10 44 31 89 6.15 0.79 -0.07 0.05
Computer and Network Operations 1 1 3 11 4 21 47 88 6.03 1.37 -0.57 -0.47
Jacquard: overall   2   2 10 28 46 88 6.27 1.01 0.49  
Bassi: Batch queue structure 1   2 9 7 38 29 86 5.92 1.16    
Jacquard: Uptime (Availability)       2 2 26 55 85 6.58 0.66 0.73  
Jacquard: Batch wait time 1   3 5 10 40 23 82 5.87 1.13 0.71  
Bassi SW: Software environment 2   2   4 29 44 81 6.30 1.17    
Jacquard: Batch queue structure   1 3 6 7 34 28 79 5.95 1.14 0.49  
Bassi: Disk configuration and I/O performance 1 1 1 5 2 36 30 76 6.08 1.16    
Bassi: Ability to run interactively 2 4 3 8 8 25 25 75 5.55 1.60    
Bassi SW: Fortran compilers 1 1     3 18 50 73 6.52 1.02    
Jacquard SW: Software environment       4 6 29 34 73 6.27 0.84 0.15  
Jacquard: Ability to run interactively   2 2 9 7 25 23 68 5.76 1.29 0.20  
Jacquard: Disk configuration and I/O performance   1 1 8 3 25 30 68 6.06 1.16 0.18  
Jacquard SW: Fortran compilers   1 5 2 4 18 34 64 6.11 1.30 0.38  
Bassi SW: Programming libraries 1 1   4 3 15 36 60 6.27 1.25    
Jacquard SW: Programming libraries   2   3 5 18 28 56 6.16 1.17 0.24  
Jacquard SW: C/C++ compilers   2   1 4 19 28 54 6.26 1.10 0.11  
Bassi SW: Performance and debugging tools 1 2 2 3 6 20 19 53 5.77 1.45    
Bassi SW: General tools and utilities   1 1 5 3 20 22 52 6.04 1.17    
Bassi SW: Applications software 1     4 6 18 20 49 6.02 1.18    
Bassi SW: C/C++ compilers   2   2 2 15 27 48 6.27 1.18    
Jacquard SW: General tools and utilities       3 3 24 17 47 6.17 0.82 0.19  
Jacquard SW: Applications software 1     3 2 21 17 44 6.09 1.14 0.31  
Jacquard SW: Performance and debugging tools   4 1 2 6 20 11 44 5.59 1.45 0.24  
PDSF: Overall satisfaction   1 3 1 4 23 11 43 5.81 1.20 -0.19 -0.71
PDSF: Uptime (availability)     4 3 6 12 17 42 5.83 1.31 -0.06 -0.57
Seaborg SW: Visualization software     1 12 5 15 9 42 5.45 1.19 -0.08 0.05
PDSF: Ability to run interactively 1 1 1 4 11 17 6 41 5.39 1.30 -0.40 -0.29
PDSF: Batch wait time     1 3 5 18 12 39 5.95 1.00 0.15 0.08
PDSF: Disk configuration and I/O performance 1   7 5 6 13 7 39 5.10 1.54 -0.04 -0.49
PDSF: Batch queue structure     1 3 3 20 11 38 5.97 0.97 -0.03 -0.34
PDSF SW: Software environment   2   1 6 14 13 36 5.92 1.25 -0.52 -0.44
PDSF SW: General tools and utilities   1 2 4 4 14 9 34 5.62 1.33 -0.58 -0.21
PDSF SW: C/C++ compilers         3 13 17 33 6.42 0.66 -0.18 0.19
PDSF SW: Performance and debugging tools 1   3 3 5 10 9 31 5.48 1.52 -0.52 -0.29
PDSF SW: Programming libraries     1 3 7 9 11 31 5.84 1.13 -0.62 -0.30
DaVinci: overall   2   1 3 9 15 30 6.07 1.36 0.42 0.59
SERVICES: Visualization services     1 7 3 7 11 29 5.69 1.31 -0.14 0.28
PDSF SW: Applications software     2 2 4 10 10 28 5.86 1.21 -0.28 0.07
NGF: Overall     1 1 2 5 17 26 6.38 1.06    
NGF: Uptime   1   1 1 7 16 26 6.35 1.16    
NGF: Reliability       3   6 17 26 6.42 0.99    
DaVinci SW: Software environment       1 2 7 14 24 6.42 0.83    
NERSC CVS server       4 2 8 10 24 6.00 1.10 -0.21 0.67
GRID: Access and Authentication   1   2   6 14 23 6.26 1.29 -0.16  
NGF: I/O Bandwidth     1   3 9 10 23 6.17 0.98    
Bassi SW: Visualization software 1 1   4 2 9 5 22 5.36 1.62    
GRID: File Transfer     2 1 1 5 13 22 6.18 1.30 -0.10  
NGF: File and Directory Operations       1 1 8 12 22 6.41 0.80    
Live classes on the web       5 1 9 6 21 5.76 1.14 0.04 0.61
GRID: Job Monitoring 1     2   4 13 20 6.20 1.54 -0.30  
DaVinci SW: Visualization software   1   2 1 6 9 19 6.00 1.37 0.57  
GRID: Job Submission 1     1 1 2 14 19 6.32 1.53 -0.21  
DaVinci SW: Fortran compilers 1       1 6 10 18 6.22 1.44    
TRAINING: NERSC classes: in-person       4 2 3 9 18 5.94 1.26 -0.18 0.46
Jacquard SW: Visualization software       1 3 6 7 17 6.12 0.93 0.58  
PDSF SW: Fortran compilers       1 3 6 7 17 6.12 0.93 -0.08 0.25
DaVinci SW: C/C++ compilers         1 3 9 13 6.62 0.65    

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total Responses for ImportanceAverage Importance ScoreStd. Dev.Total Responses for SatisfactionAverage Satisfaction ScoreStd. Dev.Change from 2005Change from 2004Change from 2003
123
OVERALL: Satisfaction with NERSC   31 202 233 2.87 0.34 249 6.31 1.01 0.11 0.21 -0.06
OVERALL: Available Computing Hardware 3 31 189 223 2.83 0.41 237 6.19 0.82 0.30 0.53 0.06
Account support services 2 40 144 186 2.76 0.45 202 6.64 0.76 -0.09 -0.04 0.25
SERVICES: Allocations process 3 31 119 153 2.76 0.47 165 6.28 0.85 0.12 0.35 0.59
OVERALL: Consulting and Support Services 4 52 167 223 2.73 0.48 236 6.53 0.85 -0.20 -0.14 0.16
OVERALL: Network connectivity 5 49 159 213 2.72 0.50 230 6.27 1.02 -0.18 -0.11 0.04
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 4 26 59 89 2.62 0.57 98 6.24 1.08 -0.11 0.17 -0.11
OVERALL: Hardware management and configuration 7 68 122 197 2.58 0.56 213 6.07 1.15 0.09 0.18 -0.00
OVERALL: Software management and configuration 10 75 104 189 2.50 0.60 198 6.05 1.13 -0.17 -0.14 0.01
OVERALL: Available Software 9 90 109 208 2.48 0.58 219 5.97 1.08 -0.22 -0.26 -0.08
NERSC security 21 83 121 225 2.44 0.66 235 6.30 1.11 -0.31 -0.18  
OVERALL: Mass storage facilities 31 71 80 182 2.27 0.74 172 6.16 1.08 -0.16 -0.20 0.04
Off-hours 24x7 Computer and ESnet Operations support 14 38 38 90 2.27 0.72 88 6.03 1.37      
SERVICES: E-mail lists 19 40 24 83 2.06 0.72 89 6.18 1.03 0.10 0.06  
OVERALL: Data analysis and visualization facilities 54 57 45 156 1.94 0.80 128 5.37 1.22 -0.28 -0.04  
SERVICES: Visualization services 26 15 13 54 1.76 0.82 29 5.69 1.31 -0.14 0.28 0.88
NERSC CVS server 23 11 6 40 1.57 0.75 24 6.00 1.10 -0.21 0.67  

 

Last edited: 2016-09-27 12:15:56
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