NERSCPowering Scientific Discovery Since 1974

2006 User Survey Results

All Satisfaction, Importance and Usefulness Ratings

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2005 Change from 2004 Change from 2003
1 2 3 4 5 6 7
HPSS: Reliability (data integrity)       2   22 69 93 6.70 0.59 -0.03 -0.04 0.09
Account support services 1   1 4 2 47 147 202 6.64 0.76 -0.09 -0.04 0.25
HPSS: Uptime (Availability)       1 2 29 62 94 6.62 0.59 -0.06 -0.05 0.08
DaVinci SW: C/C++ compilers         1 3 9 13 6.62 0.65      
Jacquard: Uptime (Availability)       2 2 26 55 85 6.58 0.66 0.73    
CONSULT: Timely initial response to consulting questions   1 3 2 6 50 136 198 6.57 0.81 -0.08 -0.13 0.02
Network performance within NERSC (e.g. Seaborg to HPSS)     2 1 3 38 72 116 6.53 0.75 -0.08 -0.07 -0.01
OVERALL: Consulting and Support Services     4 8 7 58 159 236 6.53 0.85 -0.20 -0.14 0.16
Bassi SW: Fortran compilers 1 1     3 18 50 73 6.52 1.02      
CONSULT: Followup to initial consulting questions 1   2 3 9 55 117 187 6.49 0.86 -0.08 -0.17 -0.00
CONSULT: overall 1 1 2 3 9 59 124 199 6.47 0.90 -0.21 -0.22 0.13
CONSULT: Quality of technical advice 1   2 3 8 66 113 193 6.46 0.84 -0.16 -0.13 -0.08
Seaborg SW: Fortran compilers   1 1 7 2 35 80 126 6.45 0.93 -0.04 0.04 0.11
PDSF SW: C/C++ compilers         3 13 17 33 6.42 0.66 -0.18 0.19 -0.02
NGF: Reliability       3   6 17 26 6.42 0.99      
WEB: Accuracy of information     1 6 7 79 106 199 6.42 0.75 0.02 0.22 0.17
DaVinci SW: Software environment       1 2 7 14 24 6.42 0.83      
NGF: File and Directory Operations       1 1 8 12 22 6.41 0.80      
Seaborg SW: Software environment     1 6 5 51 77 140 6.41 0.81 0.02 0.07 0.17
Bassi: Uptime (Availability)     1 4 4 31 52 92 6.40 0.85      
Seaborg SW: C/C++ compilers     1 6 4 24 55 90 6.40 0.93 0.03 0.14 0.18
WEB: NERSC web site overall (www.nersc.gov)     2 4 8 92 105 211 6.39 0.74 0.10 0.07 0.39
HPSS: Overall satisfaction 1   2 1 5 37 58 104 6.38 0.96 -0.13 -0.18 -0.08
NGF: Overall     1 1 2 5 17 26 6.38 1.06      
NIM     3 2 19 76 102 202 6.35 0.81 0.19 0.10 0.27
NGF: Uptime   1   1 1 7 16 26 6.35 1.16      
TRAINING: New User's Guide       3 6 53 49 111 6.33 0.70 -0.04 0.07 0.07
Seaborg SW: Programming libraries   1   7 7 35 60 110 6.32 0.96 -0.09 0.05 0.05
GRID: Job Submission 1     1 1 2 14 19 6.32 1.53 -0.21    
OVERALL: Satisfaction with NERSC 2   9 3 8 99 128 249 6.31 1.01 0.11 0.21 -0.06
NERSC security 2 1 7 9 10 72 134 235 6.30 1.11 -0.31 -0.18  
Bassi SW: Software environment 2   2   4 29 44 81 6.30 1.17      
HPSS: Data transfer rates 1 1 2 2 5 33 52 96 6.29 1.10 -0.11 -0.11  
SERVICES: Allocations process   1 1 5 12 70 76 165 6.28 0.85 0.12 0.35 0.59
Jacquard SW: Software environment       4 6 29 34 73 6.27 0.84 0.15    
Jacquard: overall   2   2 10 28 46 88 6.27 1.01 0.49    
Bassi SW: C/C++ compilers   2   2 2 15 27 48 6.27 1.18      
Bassi SW: Programming libraries 1 1   4 3 15 36 60 6.27 1.25      
CONSULT: Amount of time to resolve your issue 2   6 6 11 68 103 196 6.27 1.08 -0.14 -0.33 -0.09
OVERALL: Network connectivity     8 10 19 69 124 230 6.27 1.02 -0.18 -0.11 0.04
Bassi: overall 2   3 5 2 30 57 99 6.26 1.23      
GRID: Access and Authentication   1   2   6 14 23 6.26 1.29 -0.16    
Jacquard SW: C/C++ compilers   2   1 4 19 28 54 6.26 1.10 0.11    
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 4 3 4 36 50 98 6.24 1.08 -0.11 0.17 -0.11
Seaborg: Uptime (Availability)   1 4 3 20 52 79 159 6.23 0.99 -0.33 -0.03 -0.19
DaVinci SW: Fortran compilers 1       1 6 10 18 6.22 1.44      
On-line help desk 1   1 6 11 41 55 115 6.21 1.02 0.04 0.05 0.19
WEB: Timeliness of information     1 13 21 69 90 194 6.21 0.92 0.09 0.04 0.16
GRID: Job Monitoring 1     2   4 13 20 6.20 1.54 -0.30    
OVERALL: Available Computing Hardware     3 5 29 108 92 237 6.19 0.82 0.30 0.53 0.06
GRID: File Transfer     2 1 1 5 13 22 6.18 1.30 -0.10    
SERVICES: E-mail lists     2 8 4 33 42 89 6.18 1.03 0.10 0.06  
Seaborg SW: Applications software     1 8 6 35 41 91 6.18 0.97 0.01 0.04 0.18
NGF: I/O Bandwidth     1   3 9 10 23 6.17 0.98      
Jacquard SW: General tools and utilities       3 3 24 17 47 6.17 0.82 0.19    
Jacquard SW: Programming libraries   2   3 5 18 28 56 6.16 1.17 0.24    
OVERALL: Mass storage facilities     4 17 13 52 86 172 6.16 1.08 -0.16 -0.20 0.04
TRAINING: Web tutorials       4 10 44 31 89 6.15 0.79 -0.07 0.05 0.08
CONSULT: Software bug resolution 1 1 1 11 9 37 60 120 6.14 1.16 0.04 0.02 0.50
PDSF SW: Fortran compilers       1 3 6 7 17 6.12 0.93 -0.08 0.25 0.09
Jacquard SW: Visualization software       1 3 6 7 17 6.12 0.93 0.58    
Jacquard SW: Fortran compilers   1 5 2 4 18 34 64 6.11 1.30 0.38    
Seaborg: overall 1   4 7 17 75 64 168 6.10 1.00 0.18 0.33 -0.33
Seaborg SW: General tools and utilities     2 8 6 45 37 98 6.09 0.97 -0.00 0.18 0.11
Jacquard SW: Applications software 1     3 2 21 17 44 6.09 1.14 0.31    
Bassi: Disk configuration and I/O performance 1 1 1 5 2 36 30 76 6.08 1.16      
HPSS: Data access time 1 1 3 2 9 37 38 91 6.08 1.17 0.08 -0.17 -0.38
DaVinci: overall   2   1 3 9 15 30 6.07 1.36 0.42 0.59 0.84
OVERALL: Hardware management and configuration 2 2 3 17 14 86 89 213 6.07 1.15 0.09 0.18 -0.00
Jacquard: Disk configuration and I/O performance   1 1 8 3 25 30 68 6.06 1.16 0.18    
OVERALL: Software management and configuration     8 19 17 65 89 198 6.05 1.13 -0.17 -0.14 0.01
Bassi SW: General tools and utilities   1 1 5 3 20 22 52 6.04 1.17      
Off-hours 24x7 Computer and ESnet Operations support 1 1 3 11 4 21 47 88 6.03 1.37      
Bassi SW: Applications software 1     4 6 18 20 49 6.02 1.18      
WEB: Ease of finding information 1   4 9 33 90 72 209 6.02 0.99 0.09 0.13 0.22
DaVinci SW: Visualization software   1   2 1 6 9 19 6.00 1.37 0.57    
NERSC CVS server       4 2 8 10 24 6.00 1.10 -0.21 0.67  
PDSF: Batch queue structure     1 3 3 20 11 38 5.97 0.97 -0.03 -0.34 -0.03
OVERALL: Available Software     6 24 22 85 82 219 5.97 1.08 -0.22 -0.26 -0.08
Jacquard: Batch queue structure   1 3 6 7 34 28 79 5.95 1.14 0.49    
PDSF: Batch wait time     1 3 5 18 12 39 5.95 1.00 0.15 0.08 0.02
TRAINING: NERSC classes: in-person       4 2 3 9 18 5.94 1.26 -0.18 0.46 1.06
Seaborg: Disk configuration and I/O performance 1 1 4 13 13 55 49 136 5.92 1.19 -0.14 -0.02 -0.23
Bassi: Batch queue structure 1   2 9 7 38 29 86 5.92 1.16      
PDSF SW: Software environment   2   1 6 14 13 36 5.92 1.25 -0.52 -0.44 -0.41
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 5 10 4 19 64 63 166 5.89 1.33 -0.24 -0.23 -0.23
Jacquard: Batch wait time 1   3 5 10 40 23 82 5.87 1.13 0.71    
PDSF SW: Applications software     2 2 4 10 10 28 5.86 1.21 -0.28 0.07 -0.01
Bassi: Batch wait time     3 7 16 40 25 91 5.85 1.02      
PDSF SW: Programming libraries     1 3 7 9 11 31 5.84 1.13 -0.62 -0.30 -0.16
WEB: Searching     3 13 18 41 35 110 5.84 1.09 0.14 0.20 0.40
PDSF: Uptime (availability)     4 3 6 12 17 42 5.83 1.31 -0.06 -0.57 -0.52
HPSS: User interface (hsi, pftp, ftp) 1 1 4 7 14 35 33 95 5.83 1.26 -0.29 -0.31 -0.15
PDSF: Overall satisfaction   1 3 1 4 23 11 43 5.81 1.20 -0.19 -0.71 -0.60
Bassi SW: Performance and debugging tools 1 2 2 3 6 20 19 53 5.77 1.45      
Seaborg: Batch queue structure 1 4 5 13 21 61 48 153 5.77 1.27 0.72 1.11 0.08
Jacquard: Ability to run interactively   2 2 9 7 25 23 68 5.76 1.29 0.20    
Live classes on the web       5 1 9 6 21 5.76 1.14 0.04 0.61 1.09
Seaborg: Ability to run interactively   2 10 13 19 42 45 131 5.71 1.32 0.18 0.37 0.14
Seaborg SW: Performance and debugging tools   3 6 7 13 38 28 95 5.69 1.31 -0.31 -0.14 0.12
SERVICES: Visualization services     1 7 3 7 11 29 5.69 1.31 -0.14 0.28 0.88
PDSF SW: General tools and utilities   1 2 4 4 14 9 34 5.62 1.33 -0.58 -0.21 -0.31
Jacquard SW: Performance and debugging tools   4 1 2 6 20 11 44 5.59 1.45 0.24    
Bassi: Ability to run interactively 2 4 3 8 8 25 25 75 5.55 1.60      
PDSF SW: Performance and debugging tools 1   3 3 5 10 9 31 5.48 1.52 -0.52 -0.29 0.17
Seaborg SW: Visualization software     1 12 5 15 9 42 5.45 1.19 -0.08 0.05 0.37
PDSF: Ability to run interactively 1 1 1 4 11 17 6 41 5.39 1.30 -0.40 -0.29 -0.38
OVERALL: Data analysis and visualization facilities   2 4 32 20 47 23 128 5.37 1.22 -0.28 -0.04  
Bassi SW: Visualization software 1 1   4 2 9 5 22 5.36 1.62      
PDSF: Disk configuration and I/O performance 1   7 5 6 13 7 39 5.10 1.54 -0.04 -0.49 -0.59
Seaborg: Batch wait time 6 5 27 11 35 56 19 159 4.94 1.57 0.99 1.09 -0.30

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2005 Change from 2004
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 2   9 3 8 99 128 249 6.31 1.01 0.11 0.21
OVERALL: Available Computing Hardware     3 5 29 108 92 237 6.19 0.82 0.30 0.53
OVERALL: Consulting and Support Services     4 8 7 58 159 236 6.53 0.85 -0.20 -0.14
NERSC security 2 1 7 9 10 72 134 235 6.30 1.11 -0.31 -0.18
OVERALL: Network connectivity     8 10 19 69 124 230 6.27 1.02 -0.18 -0.11
OVERALL: Available Software     6 24 22 85 82 219 5.97 1.08 -0.22 -0.26
OVERALL: Hardware management and configuration 2 2 3 17 14 86 89 213 6.07 1.15 0.09 0.18
WEB: NERSC web site overall (www.nersc.gov)     2 4 8 92 105 211 6.39 0.74 0.10 0.07
WEB: Ease of finding information 1   4 9 33 90 72 209 6.02 0.99 0.09 0.13
Account support services 1   1 4 2 47 147 202 6.64 0.76 -0.09 -0.04
NIM     3 2 19 76 102 202 6.35 0.81 0.19 0.10
CONSULT: overall 1 1 2 3 9 59 124 199 6.47 0.90 -0.21 -0.22
WEB: Accuracy of information     1 6 7 79 106 199 6.42 0.75 0.02 0.22
CONSULT: Timely initial response to consulting questions   1 3 2 6 50 136 198 6.57 0.81 -0.08 -0.13
OVERALL: Software management and configuration     8 19 17 65 89 198 6.05 1.13 -0.17 -0.14
CONSULT: Amount of time to resolve your issue 2   6 6 11 68 103 196 6.27 1.08 -0.14 -0.33
WEB: Timeliness of information     1 13 21 69 90 194 6.21 0.92 0.09 0.04
CONSULT: Quality of technical advice 1   2 3 8 66 113 193 6.46 0.84 -0.16 -0.13
OVERALL: Mass storage facilities     4 17 13 52 86 172 6.16 1.08 -0.16 -0.20
CONSULT: Followup to initial consulting questions 1   2 3 9 55 117 187 6.49 0.86 -0.08 -0.17
Seaborg: overall 1   4 7 17 75 64 168 6.10 1.00 0.18 0.33
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 5 10 4 19 64 63 166 5.89 1.33 -0.24 -0.23
SERVICES: Allocations process   1 1 5 12 70 76 165 6.28 0.85 0.12 0.35
Seaborg: Batch wait time 6 5 27 11 35 56 19 159 4.94 1.57 0.99 1.09
Seaborg: Uptime (Availability)   1 4 3 20 52 79 159 6.23 0.99 -0.33 -0.03
Seaborg: Batch queue structure 1 4 5 13 21 61 48 153 5.77 1.27 0.72 1.11
Seaborg SW: Software environment     1 6 5 51 77 140 6.41 0.81 0.02 0.07
Seaborg: Ability to run interactively   2 10 13 19 42 45 131 5.71 1.32 0.18 0.37
Seaborg: Disk configuration and I/O performance 1 1 4 13 13 55 49 136 5.92 1.19 -0.14 -0.02
OVERALL: Data analysis and visualization facilities   2 4 32 20 47 23 128 5.37 1.22 -0.28 -0.04
Seaborg SW: Fortran compilers   1 1 7 2 35 80 126 6.45 0.93 -0.04 0.04
CONSULT: Software bug resolution 1 1 1 11 9 37 60 120 6.14 1.16 0.04 0.02
Network performance within NERSC (e.g. Seaborg to HPSS)     2 1 3 38 72 116 6.53 0.75 -0.08 -0.07
On-line help desk 1   1 6 11 41 55 115 6.21 1.02 0.04 0.05
TRAINING: New User's Guide       3 6 53 49 111 6.33 0.70 -0.04 0.07
Seaborg SW: Programming libraries   1   7 7 35 60 110 6.32 0.96 -0.09 0.05
WEB: Searching     3 13 18 41 35 110 5.84 1.09 0.14 0.20
HPSS: Overall satisfaction 1   2 1 5 37 58 104 6.38 0.96 -0.13 -0.18
Bassi: overall 2   3 5 2 30 57 99 6.26 1.23    
Seaborg SW: General tools and utilities     2 8 6 45 37 98 6.09 0.97 -0.00 0.18
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 4 3 4 36 50 98 6.24 1.08 -0.11 0.17
HPSS: Data transfer rates 1 1 2 2 5 33 52 96 6.29 1.10 -0.11 -0.11
HPSS: User interface (hsi, pftp, ftp) 1 1 4 7 14 35 33 95 5.83 1.26 -0.29 -0.31
Seaborg SW: Performance and debugging tools   3 6 7 13 38 28 95 5.69 1.31 -0.31 -0.14
HPSS: Uptime (Availability)       1 2 29 62 94 6.62 0.59 -0.06 -0.05
HPSS: Reliability (data integrity)       2   22 69 93 6.70 0.59 -0.03 -0.04
Bassi: Uptime (Availability)     1 4 4 31 52 92 6.40 0.85    
Bassi: Batch wait time     3 7 16 40 25 91 5.85 1.02    
HPSS: Data access time 1 1 3 2 9 37 38 91 6.08 1.17 0.08 -0.17
Seaborg SW: Applications software     1 8 6 35 41 91 6.18 0.97 0.01 0.04
Seaborg SW: C/C++ compilers     1 6 4 24 55 90 6.40 0.93 0.03 0.14
SERVICES: E-mail lists     2 8 4 33 42 89 6.18 1.03 0.10 0.06
TRAINING: Web tutorials       4 10 44 31 89 6.15 0.79 -0.07 0.05
Computer and Network Operations 1 1 3 11 4 21 47 88 6.03 1.37 -0.57 -0.47
Jacquard: overall   2   2 10 28 46 88 6.27 1.01 0.49  
Bassi: Batch queue structure 1   2 9 7 38 29 86 5.92 1.16    
Jacquard: Uptime (Availability)       2 2 26 55 85 6.58 0.66 0.73  
Jacquard: Batch wait time 1   3 5 10 40 23 82 5.87 1.13 0.71  
Bassi SW: Software environment 2   2   4 29 44 81 6.30 1.17    
Jacquard: Batch queue structure   1 3 6 7 34 28 79 5.95 1.14 0.49  
Bassi: Disk configuration and I/O performance 1 1 1 5 2 36 30 76 6.08 1.16    
Bassi: Ability to run interactively 2 4 3 8 8 25 25 75 5.55 1.60    
Bassi SW: Fortran compilers 1 1     3 18 50 73 6.52 1.02    
Jacquard SW: Software environment       4 6 29 34 73 6.27 0.84 0.15  
Jacquard: Ability to run interactively   2 2 9 7 25 23 68 5.76 1.29 0.20  
Jacquard: Disk configuration and I/O performance   1 1 8 3 25 30 68 6.06 1.16 0.18  
Jacquard SW: Fortran compilers   1 5 2 4 18 34 64 6.11 1.30 0.38  
Bassi SW: Programming libraries 1 1   4 3 15 36 60 6.27 1.25    
Jacquard SW: Programming libraries   2   3 5 18 28 56 6.16 1.17 0.24  
Jacquard SW: C/C++ compilers   2   1 4 19 28 54 6.26 1.10 0.11  
Bassi SW: Performance and debugging tools 1 2 2 3 6 20 19 53 5.77 1.45    
Bassi SW: General tools and utilities   1 1 5 3 20 22 52 6.04 1.17    
Bassi SW: Applications software 1     4 6 18 20 49 6.02 1.18    
Bassi SW: C/C++ compilers   2   2 2 15 27 48 6.27 1.18    
Jacquard SW: General tools and utilities       3 3 24 17 47 6.17 0.82 0.19  
Jacquard SW: Applications software 1     3 2 21 17 44 6.09 1.14 0.31  
Jacquard SW: Performance and debugging tools   4 1 2 6 20 11 44 5.59 1.45 0.24  
PDSF: Overall satisfaction   1 3 1 4 23 11 43 5.81 1.20 -0.19 -0.71
PDSF: Uptime (availability)     4 3 6 12 17 42 5.83 1.31 -0.06 -0.57
Seaborg SW: Visualization software     1 12 5 15 9 42 5.45 1.19 -0.08 0.05
PDSF: Ability to run interactively 1 1 1 4 11 17 6 41 5.39 1.30 -0.40 -0.29
PDSF: Batch wait time     1 3 5 18 12 39 5.95 1.00 0.15 0.08
PDSF: Disk configuration and I/O performance 1   7 5 6 13 7 39 5.10 1.54 -0.04 -0.49
PDSF: Batch queue structure     1 3 3 20 11 38 5.97 0.97 -0.03 -0.34
PDSF SW: Software environment   2   1 6 14 13 36 5.92 1.25 -0.52 -0.44
PDSF SW: General tools and utilities   1 2 4 4 14 9 34 5.62 1.33 -0.58 -0.21
PDSF SW: C/C++ compilers         3 13 17 33 6.42 0.66 -0.18 0.19
PDSF SW: Performance and debugging tools 1   3 3 5 10 9 31 5.48 1.52 -0.52 -0.29
PDSF SW: Programming libraries     1 3 7 9 11 31 5.84 1.13 -0.62 -0.30
DaVinci: overall   2   1 3 9 15 30 6.07 1.36 0.42 0.59
SERVICES: Visualization services     1 7 3 7 11 29 5.69 1.31 -0.14 0.28
PDSF SW: Applications software     2 2 4 10 10 28 5.86 1.21 -0.28 0.07
NGF: Overall     1 1 2 5 17 26 6.38 1.06    
NGF: Uptime   1   1 1 7 16 26 6.35 1.16    
NGF: Reliability       3   6 17 26 6.42 0.99    
DaVinci SW: Software environment       1 2 7 14 24 6.42 0.83    
NERSC CVS server       4 2 8 10 24 6.00 1.10 -0.21 0.67
GRID: Access and Authentication   1   2   6 14 23 6.26 1.29 -0.16  
NGF: I/O Bandwidth     1   3 9 10 23 6.17 0.98    
Bassi SW: Visualization software 1 1   4 2 9 5 22 5.36 1.62    
GRID: File Transfer     2 1 1 5 13 22 6.18 1.30 -0.10  
NGF: File and Directory Operations       1 1 8 12 22 6.41 0.80    
Live classes on the web       5 1 9 6 21 5.76 1.14 0.04 0.61
GRID: Job Monitoring 1     2   4 13 20 6.20 1.54 -0.30  
DaVinci SW: Visualization software   1   2 1 6 9 19 6.00 1.37 0.57  
GRID: Job Submission 1     1 1 2 14 19 6.32 1.53 -0.21  
DaVinci SW: Fortran compilers 1       1 6 10 18 6.22 1.44    
TRAINING: NERSC classes: in-person       4 2 3 9 18 5.94 1.26 -0.18 0.46
Jacquard SW: Visualization software       1 3 6 7 17 6.12 0.93 0.58  
PDSF SW: Fortran compilers       1 3 6 7 17 6.12 0.93 -0.08 0.25
DaVinci SW: C/C++ compilers         1 3 9 13 6.62 0.65    

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses for Importance Average Importance ScoreStd. Dev. Total Responses for Satisfaction Average Satisfaction ScoreStd. Dev. Change from 2005 Change from 2004 Change from 2003
1 2 3
OVERALL: Satisfaction with NERSC   31 202 233 2.87 0.34 249 6.31 1.01 0.11 0.21 -0.06
OVERALL: Available Computing Hardware 3 31 189 223 2.83 0.41 237 6.19 0.82 0.30 0.53 0.06
Account support services 2 40 144 186 2.76 0.45 202 6.64 0.76 -0.09 -0.04 0.25
SERVICES: Allocations process 3 31 119 153 2.76 0.47 165 6.28 0.85 0.12 0.35 0.59
OVERALL: Consulting and Support Services 4 52 167 223 2.73 0.48 236 6.53 0.85 -0.20 -0.14 0.16
OVERALL: Network connectivity 5 49 159 213 2.72 0.50 230 6.27 1.02 -0.18 -0.11 0.04
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 4 26 59 89 2.62 0.57 98 6.24 1.08 -0.11 0.17 -0.11
OVERALL: Hardware management and configuration 7 68 122 197 2.58 0.56 213 6.07 1.15 0.09 0.18 -0.00
OVERALL: Software management and configuration 10 75 104 189 2.50 0.60 198 6.05 1.13 -0.17 -0.14 0.01
OVERALL: Available Software 9 90 109 208 2.48 0.58 219 5.97 1.08 -0.22 -0.26 -0.08
NERSC security 21 83 121 225 2.44 0.66 235 6.30 1.11 -0.31 -0.18  
OVERALL: Mass storage facilities 31 71 80 182 2.27 0.74 172 6.16 1.08 -0.16 -0.20 0.04
Off-hours 24x7 Computer and ESnet Operations support 14 38 38 90 2.27 0.72 88 6.03 1.37      
SERVICES: E-mail lists 19 40 24 83 2.06 0.72 89 6.18 1.03 0.10 0.06  
OVERALL: Data analysis and visualization facilities 54 57 45 156 1.94 0.80 128 5.37 1.22 -0.28 -0.04  
SERVICES: Visualization services 26 15 13 54 1.76 0.82 29 5.69 1.31 -0.14 0.28 0.88
NERSC CVS server 23 11 6 40 1.57 0.75 24 6.00 1.10 -0.21 0.67