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2021 User Survey Results
MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys. Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »
2020 User Survey Results
MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys.Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »
2012 User Survey Results
552 users took the 2012 survey; they gave NERSC an average rating of 6.2 / 7. Read More »
