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2021 User Survey Results
MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys. Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »
2020 User Survey Results
MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys.Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »
2012 User Survey Results
552 users took the 2012 survey; they gave NERSC an average rating of 6.2 / 7. Read More »
2010/2011 User Survey Results
411 users took the 2010/2011 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
2009/2010 User Survey Results
395 users took the 2009/2010 survey; they gave NERSC an average rating of 6.4 / 7. Read More »
2008/2009 User Survey Results
421 users took the 2008/2009 survey; they gave NERSC an average rating of 6.2 / 7. Read More »
2007/2008 User Survey Results
467 users took the 2007/2008 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
2006 User Survey Results
256 users took the 2006 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
2005 User Survey Results
201 users took the 2005 survey; they gave NERSC an average rating of 6.2 / 7. Read More »
2004 User Survey Results
209 users took the 2004 survey; they gave NERSC an average rating of 6.1 / 7. Read More »
2003 User Survey Results
326 users took the 2003 survey; they gave NERSC an average rating of 6.4 / 7. Read More »
2002 User Survey Results
300 users took the 2002 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
2001 User Survey Results
237 users took the 2001 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
2000 User Survey Results
134 users took the 2000 survey; they gave NERSC an average rating of 6.2 / 7. Read More »
1999 User Survey Results
177 users took the 1999 survey; they gave NERSC an average rating of 6.3 / 7. Read More »
1998 User Survey Results
NERSC has completed its first user survey since its move to Lawrence Berkeley National Laboratory. The survey is intended to provide user feedback about every aspect of NERSC's operation, help us judge the quality of our services, give DOE information on how NERSC is doing, point us to areas we can improve, and show how we compare to similar facilities. We intend to repeat the survey yearly to monitor our progress. Read More »
