NERSCPowering Scientific Discovery Since 1974

User Surveys

2021 User Survey Results

MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys. Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »

2020 User Survey Results

MethodologyNERSC conducts an annual user survey to collect feedback on the quality of its services and computational resources. The user survey was first conducted in 1998 and underwent significant revisions in 1999 and 2018. Since 2019 we have outsourced the survey process to the National Business Research Institute (NBRI), a global research and consulting organization with expertise in customer surveys.Outsourcing the annual survey has reaped several benefits: Advice on survey design… Read More »

2019 User Survey Results

Results from the 2019 NERSC User Survey. Read More »

2018 User Survey Results

Results from the 2018 NERSC User Survey. Read More »

2017 User Survey Results

Results from the 2017 NERSC User Survey. Read More »

2016 NERSC User Survey Results

Results from the 2016 NERSC User Survey. Read More »

2015 NERSC User Survey Results

Results from the 2015 NERSC User Survey. Read More »

2014 NERSC User Survey Results

Results from the 2014 NERSC User Survey. Read More »

2013 NERSC User Survey Results

Detailed results of the 2013 NERSC User Survey. Read More »

2012 User Survey Results

552 users took the 2012 survey; they gave NERSC an average rating of 6.2 / 7. Read More »