Contact us

Overview

NERSC provides a wide array of help and services to its users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues. NERSC's business hours are M-F 8am-5pm Pacific Time.

Issue	How to get Help and Information
HPC Consulting Report a Problem Help with Programming Assistance running jobs Performance issues Software Documentation Training	Help Portal Documentation for Users New User's Guide "For Users" section of main NERSC Website
Passwords	Change your password online If you cannot change your password online, send an email to [email protected]. Account Support staff are available Monday - Friday 8-5 Pacific.
Accounts and Allocations of Computer Time and CFS Disk Space	NERSC Accounting and Identify Management Portal - IRIS Apply for an allocation of computing time and/or data storage Accounts and Allocations Documentation Additional inquiries can be made through the NERSC Help Portal. If you are not already a NERSC user, you can send email inquires to [email protected] or [email protected]
System Status (24/7)	Center Status Online
Computer Security	Open an incident at the NERSC help portal with Category = Security. If you are unable to access the help portal and need urgent assistance, send email to [email protected]
Urgent system issues	Check the Center Status Online first. Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600 menu option 1. Please leave a message describing the issue if no answer.
Web Feedback	Report at the NERSC Help Portal. If you are not a NERSC user, please send feedback to "[email protected]".

NERSC Center Contacts

Director	User Engagement	Public information
Sudip Dosanjh NERSC Director Berkeley Lab, MS 59-4010A 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: [email protected] phone: (510) 495-2488 fax: (510) 486-6459	Rebecca Hartman-Baker NERSC User Engagement Lead email: [email protected]	Carol Pott CS Communications Manager email: [email protected] phone: (510) 486-7374 fax: (510) 486-4300 Kathy Kincade NERSC Communications email: [email protected] phone: (510) 486-5849 fax: (510) 486-4300

Director

User Engagement

Public information

Sudip Dosanjh
NERSC Director
Berkeley Lab, MS 59-4010A
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: [email protected]
phone: (510) 495-2488
fax: (510) 486-6459

Rebecca Hartman-Baker
NERSC User Engagement Lead
email: [email protected]

Carol Pott
CS Communications Manager
email: [email protected]
phone: (510) 486-7374
fax: (510) 486-4300

Kathy Kincade
NERSC Communications
email: [email protected]
phone: (510) 486-5849
fax: (510) 486-4300

NERSC Staff Phonebook

Contact information for NERSC staff members is available from the Berkeley Lab Phonebook.