Contact us

Technical Questions, Computer Operations, Passwords, Account Support

1-800-666-3772 (or 1-510-486-8600)

Computer Operations	Account Support	HPC Consulting
menu option 1 (for off-hours problem reports or inquiries) Hours: 24/7, 365 days a year	menu option 2 or accounts@nersc.gov or http://nim.nersc.gov Hours: Weekdays 8-5 Pacific	menu option 3 or consult@nersc.gov Hours: Weekdays 8-5 Pacific or http://help.nersc.gov (On-line Help Desk) or https://my.nersc.gov/tickets.php

Computer Operations

Account Support

HPC Consulting

menu option 1
(for off-hours problem reports or inquiries)
Hours: 24/7, 365 days a year

menu option 2 or
accounts@nersc.gov or
http://nim.nersc.gov
Hours: Weekdays 8-5 Pacific

menu option 3 or
consult@nersc.gov
Hours: Weekdays 8-5 Pacific

or
http://help.nersc.gov (On-line Help Desk)

or
https://my.nersc.gov/tickets.php

NERSC Center Contacts

Director	Computer Allocations	Public information
Sudip Dosanjh NERSC Director Berkeley Lab, MS 59-4010A 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: sudip@lbl.gov phone: (510) 495-2488 fax: (510) 486-6459	NERSC Allocations email: allocations@nersc.gov	Kathy Kincade NERSC Communications Berkeley Lab, MS 50B4236 1 Cyclotron Road Berkeley, CA 94720-8148 USA email: kkincade@lbl.gov phone: (510) 486-5849 fax: (510) 486-4300

Contact NERSC Staff

Contact information for NERSC staff members is available from Berkeley Lab Phonebook.

Contacts by Issue

NERSC provides a wide array of help and services to its High-Performance Computing users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues. NERSC's business hours are M-F 8am-5pm Pacific Time. A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.

Issue	How to get Help
HPC Consulting Programming advice How to run jobs Code debugging Code performance issues Anything not listed elsewhere in this table	Use the On-line Help Desk (ServiceNow) Use MyNERSC Send email to consult@nersc.gov Talk to a consultant (800-666-3772 option 3 or 510-486-8611 Business Hours) See the New User's Guide
Passwords (24/7)	Change your forgotten password online at nim.nersc.gov If you cannot change your password online, call NERSC Computer Operations at 800-666-3772, option 1, or 510-486-6821.
Account Issues	Call NERSC Account Support at 800-666-3772 option 2, or 510-486-8612. Send email to accounts@nersc.gov Use the NERSC Information Management web interface. (24/7)
System Status (24/7)	See our Live Status web page. Call NERSC Computer Operations at 800-666-3772 option 1, or 510-486-6821.
Computer Security	Talk to a consultant (800-666-3772 option 3 or 510-486-8611) Send email to security@nersc.gov
Urgent issues (24/7)	Call NERSC Computer Operations at 800-666-3772, option 1, or 510-486-6821.
Web Feedback	consult@nersc.gov or webmaster@nersc.gov