Contact us

NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time.

Contacts by issue
Issue	How to get Help and Information
HPC Consulting Report a Problem Help with Programming Assistance running jobs Performance issues Software Documentation Training	Help Portal Documentation for Users New User’s Guide “For Users” section of the main NERSC Website
Passwords	Change your password online If you cannot change your password online, email accounts@nersc.gov. Account Support staff are available Monday - Friday, 8 a.m.-5 p.m. Pacific Time.
Accounts and Allocations of Computer Time and CFS Disk Space	NERSC Accounting and Identify Management Portal - IRIS Apply for an allocation of computing time and data storage Accounts and Allocations Documentation Additional inquiries can be made through the NERSC Help Portal. If you are not already a NERSC user, you can send email inquiries to accounts@nersc.gov or allocations@nersc.gov
System Status (24/7)	Center Status Online
Computer Security	Open an incident at the NERSC help portal with Category = Security. If you are unable to access the help portal and need urgent assistance, send an email to security@nersc.gov
Urgent system issues	Check the Center Status Online first. Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. Please leave a message describing the issue if there is no answer.
Web Feedback	Report at the NERSC Help Portal. If you are not a NERSC user, please send feedback to “webmaster@nersc.gov.”

NERSC Center Contacts
Director	User Engagement	Media Requests
Sudip Dosanjh NERSC Director Berkeley Lab, MS 59-4010A 1 Cyclotron Road Berkeley, CA 94720-8150, USA email: sudip@lbl.gov phone: +1 (510) 495-2488	Rebecca Hartman-Baker NERSC User Engagement Lead email: RJHartmanBaker@lbl.gov	Elizabeth Ball NERSC Communications Liaison email: ElizabethBall@lbl.gov Carol Pott CS Area Communications Manager email: cpott@lbl.gov