Overview
NERSC provides a wide array of help and services to its users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues. NERSC's business hours are M-F 8am-5pm Pacific Time.
| Issue | How to get Help and Information |
|---|
HPC Consulting
- Report a Problem
- Help with Programming
- Assistance running jobs
- Performance issues
- Software
- Documentation
- Training
|
|
| Passwords |
|
| Accounts and Allocations of Computer Time and CFS Disk Space |
|
| System Status (24/7) |
|
| Computer Security |
- Open an incident at the NERSC help portal with Category = Security.
- If you are unable to access the help portal and need urgent assistance, send email to security@nersc.gov or call +1 510-486-3772, menu option 1
|
| Urgent issues |
- Call + 1 510-486-8600 and follow the menu choices. NERSC consulting and account support staff are available during business hours (8-5 Pacific time, excluding weekends and holidays). Computer operations staff are available at all times to receive urgent reports.
|
| Web Feedback |
- Report at the NERSC Help Portal. If you are not a NERSC user, please send feedback to "webmaster@nersc.gov".
|
NERSC Center Contacts
| Director | User Engagement | Public information |
|---|
Sudip Dosanjh
NERSC Director
Berkeley Lab, MS 59-4010A
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: sudip@lbl.gov
phone: (510) 495-2488
fax: (510) 486-6459 |
Rebecca Hartman-Baker
NERSC User Engagement Lead
email: RJHartman-Baker@lbl.gov
|
Carol Pott
CS Communications Manager
email: cpott@lbl.gov
phone: (510) 486-7374
fax: (510) 486-4300
Kathy Kincade
NERSC Communications
email: kkincade@lbl.gov
phone: (510) 486-5849
fax: (510) 486-4300
|
NERSC Staff Phonebook
Contact information for NERSC staff members is available from the Berkeley Lab Phonebook.
