NERSCPowering Scientific Discovery for 50 Years

Contact us

NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time.

Contacts by issue
Issue How to get Help and Information

HPC Consulting
Report a Problem
Help with Programming
Assistance running jobs Performance issues


Accounts and Allocations of Computer Time and CFS Disk Space

System Status (24/7)

Computer Security

  • Open an incident at the NERSC help portal with Category = Security.
  • If you are unable to access the help portal and need urgent assistance, send an email to 

Urgent system issues

  • Check the Center Status Online first.
  • Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. Please leave a message describing the issue if there is no answer.

Web Feedback

  • Report at the NERSC Help Portal. If you are not a NERSC user, please send feedback to “”
NERSC Center Contacts
Director User Engagement Media Requests
Sudip Dosanjh
NERSC Director
Berkeley Lab, MS 59-4010A
1 Cyclotron Road
Berkeley, CA 94720-8150, USA
phone: +1 (510) 495-2488
Rebecca Hartman-Baker
NERSC User Engagement Lead
Elizabeth Ball
NERSC Communications Liaison

Carol Pott
CS Area Communications Manager
»NERSC Staff Directory