Contact us
Technical Questions, Computer Operations, Passwords, Account Support
1-800-666-3772 (or 1-510-486-8600)
| Computer Operations | Account Support | HPC Consulting |
|---|---|---|
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menu option 1 (for problem reports or system inquiries) Hours: 24/7, 365 days a year |
menu option 2 or accounts@nersc.gov or
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menu option 3 or or https://my.nersc.gov/tickets.php Hours: Monday - Friday 8-5 Pacific |
NERSC Center Contacts
| Director | Computer Allocations | Public information |
|---|---|---|
| Sudip Dosanjh NERSC Director Berkeley Lab, MS 59-4010A 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: sudip@lbl.gov phone: (510) 495-2488 fax: (510) 486-6459 |
NERSC Allocations email: allocations@nersc.gov |
Kathy Kincade NERSC Communications Berkeley Lab, MS 50B4236 1 Cyclotron Road Berkeley, CA 94720-8148 USA email: kkincade@lbl.gov phone: (510) 486-5849 fax: (510) 486-4300 |
Contact NERSC Staff
Contact information for NERSC staff members is available from Berkeley Lab Phonebook.
Contacts by Issue
NERSC provides a wide array of help and services to its High-Performance Computing users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues. NERSC's business hours are M-F 8am-5pm Pacific Time. A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.
| Issue | How to get Help |
|---|---|
HPC Consulting
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| Passwords (24/7) |
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| Account Issues |
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| System Status (24/7) |
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| Computer Security |
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| Urgent issues (24/7) |
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| Web Feedback |
