Contact us

HPC Consulting

• Report a Problem
• Help with Programming  
• Assistance running jobs 
• Performance issues
• Software
• Documentation
• Training

• Help Portal
• Documentation for Users
• New User’s Guide
• “For Users” section of the main NERSC Website

Passwords 

• Change your password online 
• If you cannot change your password online, email [email protected]. Account Support staff are available Monday - Friday, 8 a.m.-5 p.m. Pacific Time.

Accounts and Allocations of Computer Time and CFS Disk Space

• NERSC Accounting and Identify Management Portal - IRIS
• Apply for an allocation of computing time and data storage
• Accounts and Allocations Documentation
• Additional inquiries can be made through the NERSC Help Portal.
• If you are not already a NERSC user, you can send email inquiries to  [email protected] or [email protected]

System Status (24/7)

• Center Status Online

Computer Security

• Open an incident at the NERSC help portal with Category = Security.
• If you are unable to access the help portal and need urgent assistance, send an email to [email protected] 

Urgent system issues

• Check the Center Status Online first.
• Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. Please leave a message describing the issue if there is no answer.

Web Feedback

• Report at the NERSC Help Portal. If you are not a NERSC user, please send feedback to “[email protected]”