NERSCPowering Scientific Discovery Since 1974

Contact us


NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time.


How to get Help and Information

HPC Consulting

  • Report a Problem
  • Help with Programming  
  • Assistance running jobs 
  • Performance issues
  • Software
  • Documentation
  • Training


Accounts and Allocations of Computer Time and CFS Disk Space

System Status (24/7)

Computer Security

  • Open an incident at the NERSC help portal with Category = Security.
  • If you are unable to access the help portal and need urgent assistance, send an email to [email protected] 

Urgent system issues

  • Check the Center Status Online first.
  • Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. Please leave a message describing the issue if there is no answer.

Web Feedback

NERSC Center Contacts


User Engagement

Public information

Sudip Dosanjh
NERSC Director

Berkeley Lab, MS 59-4010A
1 Cyclotron Road
Berkeley, CA 94720-8150
email: [email protected]
phone: (510) 495-2488
fax: (510) 486-6459

Rebecca Hartman-Baker
NERSC User Engagement Lead

email: [email protected]

Carol Pott
CS Area Communications Manager
email: [email protected]

phone: (510) 486-7374
fax: (510) 486-4300

Elizabeth Ball
NERSC Communications Liaison

email: [email protected]
phone: (510) 486-7374

Staff Directory

Contact information for NERSC staff members is available from the Berkeley Lab Directory.