All Satisfaction Questions and Changes from Previous Years
- How Satisfied are you? (sorted by Average Score)
- How Satisfied are you? (sorted by Number of Responses)
- 2001 to 2002 Changes
- 1999 to 2002 Changes
How Satisfied are you? (sorted by Average Score)
Topics from the Overall Satisfaction with NERSC section are indicated in bold; they tend to be answered by more users and rated lower than the topics in the ensuing sections that rate specific areas in more detail.
How Satisfied are you? (sorted by Number of Responses)
This ordering helps to indicate which services are used most by users (and is probably a better indicator than the services clicked for the question What NERSC resources do you use?
2001 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the 2001 and 2002 user surveys.
1999 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the 1999 and 2002 user surveys (1999 was prior to the SP's arrival at NERSC).
|Topic||2002 Score||1999 Score||Change|
|PVP: Batch Wait Times||4.77||3.95||+0.82|
|PVP: Queue Structure||5.69||5.03||+0.66|
|PVP: Ability to Run Interactively||5.82||5.18||+0.64|
|PVP: Fortran Compilers||6.47||6.04||+0.43|
|Hardware Maintenance & Config.||6.10||5.71||+0.39|
|T3E: Queue Structure||5.76||5.47||+0.29|
|Software Maintenance & Config.||6.17||5.89||+0.28|
|T3E: Fortran Compilers||6.45||6.20||+0.25|
|Web: Timeliness of Info||6.20||5.99||+0.21|
|Consulting: Timely Response||6.51||6.64||-0.13|
|Training: Slides from Classes||5.33||5.95||-0.62|
|PVP: Software Libraries||5.61||6.40||-0.81|