NERSCPowering Scientific Discovery Since 1974

2002 User Survey Results

Overall Satisfaction and Importance

Legend:

Satisfaction 

Average Score 

Mostly Satisfied

5.5 - 6.4

Somewhat Satisfied

4.5 - 5.4

 

 

Importance 

Average Score 

Very Important

2.5 - 3

Somewhat Important

1.5 - 2.4

 

 

Significance of Change 

significant increase

significant decrease

not significant

 

 

 

Overall Satisfaction with NERSC:

Topic 

 No. of Responses

 Average Score

 Std. Dev.

Change from 2001

Account Support Services

240

6.38

0.95

-0.05

Overall satisfaction with NERSC

285

6.32

0.93

0.07

Consulting Services

229

6.30

1.03

-0.00

SW maintenance and configuration

202

6.17

1.03

0.25

HW management and configuration

210

6.10

1.04

0.28

HPCF Website

224

6.09

0.85

-0.09

Network Connectivity

230

6.07

1.15

0.04

Mass Storage Facilities

205

6.04

1.11

-0.01

Available software

243

5.98

1.02

0.17

Available Computing Hardware

242

5.97

1.20

-0.14

Allocation Process

194

5.84

1.16

-0.16

Training

103

4.99

1.23

0.07

Visualization Services

94

4.83

1.24

0.32

 

 

 

Importance to Users:

Topic 

 No. of Responses

 Average Score

 Std. Dev.

Change from 2001

Available Computing Hardware

228

2.89

0.36

0.08

Overall satisfaction with NERSC

261

2.84

0.37

0.02

Network Connectivity

214

2.75

0.48

-0.07

HW management and configuration

198

2.71

0.53

0.09

Consulting Services

222

2.58

0.63

-0.06

Allocation Process

185

2.57

0.65

-0.10

SW maintenance and configuration

187

2.54

0.58

-0.06

Available software

220

2.53

0.56

-0.03

HPCF Website

215

2.52

0.63

0.03

Mass Storage Facilities

191

2.51

0.67

0.03

Account Support Services

219

2.47

0.62

0.03

Training

118

1.75

0.76

-0.05

Visualization Services

112

1.62

0.74

-0.09