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FollowAll Satisfaction Questions and FY 1998 to FY 1999 Changes
Legend
| Satisfaction | Value |
|---|---|
| Very Satisfied | 7 |
| Mostly Satisfied | 6 |
| Somewhat Satisfied | 5 |
| Neutral | 4 |
| Somewhat Dissatisfied | 3 |
| Mostly Dissatisfied | 2 |
| Very Dissatisfied | 1 |
How Satisfied are you?
| Topic | Satisfaction | ||
|---|---|---|---|
| No. of Responses | Average | ||
| Consulting: Timely response | 134 | 6.64 |  |
| Consulting overall | 154 | 6.58 |  |
| Consulting: Quality of technical advice | 134 | 6.52 |  |
| HPSS: Reliability | 81 | 6.46 |  |
| Consulting: Followup | 106 | 6.43 |  |
| Account support | 136 | 6.39 |  |
| HPSS: Uptime | 81 | 6.33 |  |
| PVP: Uptime | 93 | 6.29 |  |
| Consulting: Response to special requests | 103 | 6.28 | |
| Account support: Ease of obtaining account info | 124 | 6.26 |  |
| T3E: Uptime | 93 | 6.26 | |
| Overall satisfaction with NERSC | 176 | 6.25 |  |
| Web: Accuracy | 94 | 6.22 |  |
| Training: classes (attendees) | 21 | 6.19 |  |
| Software: Programming Libraries | 50 | 6.18 | |
| Training: Online Tutorials | 40 | 6.17 | |
| Network connectivity | 143 | 6.17 | |
| T3E: Overall | 64 | 6.17 |  |
| Account support: Ease of modifying account info | 124 | 6.15 | |
| Software: User Environment | 68 | 6.12 |  |
| Software: Fortran Compilers | 68 | 6.12 | |
| HPSS: Overall | 69 | 6.12 |  |
| Web: Getting Started Guide | 73 | 6.08 | |
| Mass storage overall | 120 | 6.06 |  |
| HPSS: User interface | 72 | 6.06 | |
| Web: Timeliness | 90 | 5.99 |  |
| Web: T3E Section | 72 | 5.99 | |
| Available software | 129 | 5.99 | |
| Available computing hardware | 138 | 5.96 |  |
| Training: Online class slides | 19 | 5.95 |  |
| Web: NERSC-specific info | 72 | 5.93 | |
| Software: General tools and utilities | 44 | 5.90 |  |
| HPSS: Performance | 73 | 5.90 | |
| Software maintenance and configuration | 114 | 5.89 | |
| HPCF web site overall | 134 | 5.87 |  |
| Allocations process | 118 | 5.87 |  |
| Web: File Storage Section | 66 | 5.82 |  |
| Software: C/C++ Compilers | 40 | 5.81 |  |
| Training: Teleconference lectures | 9 | 5.78 |  |
| Software: Bug resolution | 34 | 5.77 |  |
| Software: Local documentation | 52 | 5.76 | |
| Web: Programming Info | 86 | 5.74 |  |
| Software: Accounting tools | 47 | 5.73 |  |
| Hardware management and configuration | 121 | 5.71 |  |
| Web: Ease of navigation | 117 | 5.70 | |
| Training: Streaming AV | 10 | 5.70 | |
| Software: Application software | 33 | 5.69 |  |
| Web: Searching | 83 | 5.69 | |
| Web: PVP Section | 55 | 5.69 | |
| HPSS: Response Time | 75 | 5.68 | |
| T3E: Ability to run interactively | 85 | 5.60 |  |
| PVP: Disk configuration and I/O performance | 93 | 5.56 |  |
| T3E: Batch queue structure | 81 | 5.47 |  |
| Software documentation | 117 | 5.46 | |
| Software: Performance and Debugging Tools | 49 | 5.45 |  |
| Visualization Server: Escher | 11 | 5.45 | |
| Software: Vendor Documentation | 37 | 5.26 |  |
| Math Server: Newton | 12 | 5.25 |  |
| T3E: Disk configuration and I/O performance | 71 | 5.23 | |
| Web-based training | 69 | 5.19 |  |
| PVP: Ability to run interactively | 68 | 5.18 | |
| PVP: Overall | 58 | 5.05 |  |
| T3E: Batch wait time | 71 | 5.04 | |
| PVP: Batch queue structure | 60 | 5.03 |  |
| Training classes (all responses) | 59 | 4.85 |  |
| Visualization services | 57 | 4.37 |  |
| PVP: Batch wait time | 62 | 3.95 |  |
FY 1998 to FY 1999 Changes
The following is a comparison for questions common to the FY98 and FY99 user surveys.
| Topic | FY99 Satisfaction | FY98 Satisfaction | Change |
|---|---|---|---|
| Allocations process | 5.87 | 4.60 | +1.27 |
| HPSS: User Interface | 6.06 | 4.88 | +1.18 |
| HPSS: Overall | 6.12 | 5.09 | +1.03 |
| T3E: Overall | 6.17 | 5.20 | +0.97 |
| T3E: Batch Queue Structure | 5.47 | 4.51 | +0.96 |
| HPSS: Reliability | 6.46 | 5.51 | +0.95 |
| HPSS: Uptime | 6.33 | 5.39 | +0.94 |
| Mass Storage overall | 6.06 | 5.13 | +0.93 |
| Consulting: Followup | 6.43 | 5.57 | +0.86 |
| Overall Satisfaction | 6.25 | 5.43 | +0.82 |
| Account Support | 6.39 | 5.67 | +0.72 |
| Web: File Storage Section | 5.82 | 5.10 | +0.72 |
| Consulting overall | 6.58 | 5.87 | +0.71 |
| T3E: Uptime | 6.26 | 5.58 | +0.68 |
| Consulting: Quality of technical advice | 6.52 | 5.88 | +0.64 |
| T3E: Batch Wait Time | 5.04 | 4.43 | +0.61 |
| PVP: Uptime | 6.29 | 5.69 | +0.60 |
| Web: Getting Started Guide | 6.08 | 5.54 | +0.54 |
| Web: T3E Section | 5.99 | 5.48 | +0.51 |
| Network Connectivity | 6.17 | 5.70 | +0.47 |
| Web: PVP Section | 5.69 | 5.69 | +0.35 |
| HPSS: Performance | 5.90 | 5.46 | +0.44 |
| HPSS: Response Time | 5.68 | 5.29 | +0.39 |
| HPCF Website | 5.87 | 5.54 | +0.33 |
| PVP: Batch Queue Structure | 5.03 | 4.85 | +0.18 |
| PVP: Overall | 5.05 | 4.92 | +0.13 |
| PVP: Batch Wait Time | 3.95 | 4.79 | -0.84 |
