NERSCPowering Scientific Discovery Since 1974

1999 User Survey Results

All Satisfaction Questions and FY 1998 to FY 1999 Changes

Legend

SatisfactionValue
Very Satisfied 7
Mostly Satisfied 6
Somewhat Satisfied 5
Neutral 4
Somewhat Dissatisfied 3
Mostly Dissatisfied 2
Very Dissatisfied 1

 

How Satisfied are you?

Topic Satisfaction
No. of ResponsesAvgerage
Consulting: Timely response 134 6.64
Consulting overall 154 6.58
Consulting: Quality of technical advice 134 6.52
HPSS: Reliability 81 6.46
Consulting: Followup 106 6.43
Account support 136 6.39
HPSS: Uptime 81 6.33
PVP: Uptime 93 6.29
Consulting: Response to special requests 103 6.28
Account support: Ease of obtaining account info 124 6.26
T3E: Uptime 93 6.26
Overall satisfaction with NERSC 176 6.25
Web: Accuracy 94 6.22
Training: classes (attendees) 21 6.19
Software: Programming Libraries 50 6.18
Training: Online Tutorials 40 6.17
Network connectivity 143 6.17
T3E: Overall 64 6.17
Account support: Ease of modifying account info 124 6.15
Software: User Environment 68 6.12
Software: Fortran Compilers 68 6.12
HPSS: Overall 69 6.12
Web: Getting Started Guide 73 6.08
Mass storage overall 120 6.06
HPSS: User interface 72 6.06
Web: Timeliness 90 5.99
Web: T3E Section 72 5.99
Available software 129 5.99
Available computing hardware 138 5.96
Training: Online class slides 19 5.95
Web: NERSC-specific info 72 5.93
Software: General tools and utilities 44 5.90
HPSS: Performance 73 5.90
Software maintenance and configuration 114 5.89
HPCF web site overall 134 5.87
Allocations process 118 5.87
Web: File Storage Section 66 5.82
Software: C/C++ Compilers 40 5.81
Training: Teleconference lectures 9 5.78
Software: Bug resolution 34 5.77
Software: Local documentation 52 5.76
Web: Programming Info 86 5.74
Software: Accounting tools 47 5.73
Hardware management and configuration 121 5.71
Web: Ease of navigation 117 5.70
Training: Streaming AV 10 5.70
Software: Application software 33 5.69
Web: Searching 83 5.69
Web: PVP Section 55 5.69
HPSS: Response Time 75 5.68
T3E: Ability to run interactively 85 5.60
PVP: Disk configuration and I/O performance 93 5.56
T3E: Batch queue structure 81 5.47
Software documentation 117 5.46
Software: Performance and Debugging Tools 49 5.45
Visualization Server: Escher 11 5.45
Software: Vendor Documentation 37 5.26
Math Server: Newton 12 5.25
T3E: Disk configuration and I/O performance 71 5.23
Web-based training 69 5.19
PVP: Ability to run interactively 68 5.18
PVP: Overall 58 5.05
T3E: Batch wait time 71 5.04
PVP: Batch queue structure 60 5.03
Training classes (all responses) 59 4.85
Visualization services 57 4.37
PVP: Batch wait time 62 3.95

 

 

FY 1998 to FY 1999 Changes

The following is a comparison for questions common to the FY98 and FY99 user surveys.

TopicFY99 SatisfactionFY98 SatisfactionChange
Allocations process 5.87 4.60 +1.27
HPSS: User Interface 6.06 4.88 +1.18
HPSS: Overall 6.12 5.09 +1.03
T3E: Overall 6.17 5.20 +0.97
T3E: Batch Queue Structure 5.47 4.51 +0.96
HPSS: Reliability 6.46 5.51 +0.95
HPSS: Uptime 6.33 5.39 +0.94
Mass Storage overall 6.06 5.13 +0.93
Consulting: Followup 6.43 5.57 +0.86
Overall Satisfaction 6.25 5.43 +0.82
Account Support 6.39 5.67 +0.72
Web: File Storage Section 5.82 5.10 +0.72
Consulting overall 6.58 5.87 +0.71
T3E: Uptime 6.26 5.58 +0.68
Consulting: Quality of technical advice 6.52 5.88 +0.64
T3E: Batch Wait Time 5.04 4.43 +0.61
PVP: Uptime 6.29 5.69 +0.60
Web: Getting Started Guide 6.08 5.54 +0.54
Web: T3E Section 5.99 5.48 +0.51
Network Connectivity 6.17 5.70 +0.47
Web: PVP Section 5.69 5.69 +0.35
HPSS: Performance 5.90 5.46 +0.44
HPSS: Response Time 5.68 5.29 +0.39
HPCF Website 5.87 5.54 +0.33
PVP: Batch Queue Structure 5.03 4.85 +0.18
PVP: Overall 5.05 4.92 +0.13
PVP: Batch Wait Time 3.95 4.79 -0.84