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2009/2010 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Overall Satisfaction
  4. All Satisfaction and Importance Ratings
  5. HPC Resources
  6. NERSC Software 
  7. Services
  8. Comments
  9. Survey Text

All Satisfaction and Importance Ratings

Legend:

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Num Resp Average Score Std. Dev. Change from 2009 Change from 2007
1 2 3 4 5 6 7
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35 0.58
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01 0.02
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02 0.11
CONSULT: Overall 1
1 5 9 59 212 287 6.64 0.74 0.12 0.08
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68    
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08 -0.05
SERVICES: Account support and Passwords 1 1 2 6 12 73 243 338 6.60 0.80 -0.06 -0.10
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68    
CONSULT: Response time 1
2 6 12 61 205 287 6.59 0.80 -0.01 0.04
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03 -0.08
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26 0.14
CONSULT: Quality of technical advice

1 7 14 67 190 279 6.57 0.74 0.09 0.08
OVERALL: Services

1 6 15 114 246 382 6.57 0.67    
Security

2 11 11 69 202 295 6.55 0.79 0.16 0.20
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04 -0.04
WEB: Status Info

1 5 12 104 181 303 6.51 0.68    
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06 0.16
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92    
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02 -0.00
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07 0.12
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21 0.18
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12 0.31
OVERALL: Satisfaction with NERSC 1
1 6 25 157 200 390 6.40 0.75 0.17 0.10
CONSULT: Time to solution 1 1 3 10 23 71 172 281 6.40 0.96 0.01 0.04
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03    
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10 0.27
WEB: NIM web interface 1 1 4 6 25 105 180 322 6.38 0.90 -0.00 0.10
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14 0.31
WEB: Accuracy of information 1
1 10 16 117 155 300 6.37 0.83 0.05 -0.03
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92    
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21 0.81
CARVER: Overall


6 6 41 57 110 6.35 0.82    
WEB: www.nersc.gov overall
1 4 3 15 147 150 320 6.35 0.77 0.07 -0.03
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06    
CONSULT: On-line help desk 1 1 1 12 11 34 99 159 6.33 1.10 -0.03 0.04
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07 -0.07
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26 0.22
WEB: Timeliness of information 1
2 9 22 129 136 299 6.28 0.85 0.08 0.00
NERSC SW: Programming environment 1
3 14 24 121 156 319 6.28 0.91 -0.08  
CONSULT: Special requests (e.g. disk quota increases, etc.) 2

22 11 33 116 184 6.28 1.17 -0.04 -0.01
NERSC SW: Programming libraries
1 4 16 24 105 154 304 6.27 0.95 -0.06  
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09 -0.04
SERVICES: Allocations process 1
3 11 23 108 134 280 6.27 0.91 0.24 0.10
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32 0.72
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29 0.25
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89    
OVERALL: Computing resources
1 7 11 33 167 169 388 6.23 0.89 0.23 0.11
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01 0.34
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20 -0.02
NERSC SW: Applications software 1 1 5 15 23 112 142 299 6.22 1.00 0.12  
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07 0.21
OVERALL: Data storage resources 1 2 4 35 26 88 178 334 6.17 1.13 0.11 0.11
TRAINING: New User's Guide 2
2 8 15 91 80 198 6.17 0.98 0.02 -0.05
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31  
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37 0.41
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04 0.05
OVERALL: HPC Software
1 5 35 21 115 142 319 6.10 1.07 -0.11 -0.12
WEB: Ease of finding information 1 1 7 11 30 142 112 304 6.10 0.97 0.15 0.05
NERSC SW: General tools and utilities 1 1 6 24 21 114 121 288 6.09 1.07 -0.05  
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06    
Carver: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33    
TRAINING: Web tutorials 2
2 9 22 60 65 160 6.06 1.09 0.02 -0.08
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30 -0.17
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08 0.95
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27 0.01
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35 0.81
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18 0.36
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09 -0.03
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19  
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34    
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39  
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31    
NERSC SW: Performance and debugging tools 1
5 34 23 95 88 246 5.91 1.13 0.04  
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34    
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47  
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38  
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45    
WEB: Searching
1 6 22 34 64 57 184 5.77 1.14 0.09 0.05
SERVICES: Ability to perform data analysis 1 2 4 18 17 43 43 128 5.73 1.30 -0.21  
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19 -0.32
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24    
SERVICES: Data analysis and visualization assistance 3
3 18 14 19 41 98 5.66 1.50 -0.17  
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45    
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67  
NERSC SW: Data analysis software 4 1 4 36 13 43 44 145 5.47 1.47 -0.37  
NERSC SW: Visualization software 4 3 6 31 16 39 49 148 5.47 1.54 -0.45  
NERSC SW: ACTS Collection 3

31 9 22 29 94 5.39 1.48 -0.54  
TRAINING: Workshops 1 1
19 8 13 18 60 5.38 1.43 -0.21 -0.01
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41    
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68 -0.98

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2009 Change from 2007
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 1
1 6 25 157 200 390 6.40 0.75 0.17 0.10
OVERALL: Computing resources
1 7 11 33 167 169 388 6.23 0.89 0.23 0.11
OVERALL: Services

1 6 15 114 246 382 6.57 0.67    
SERVICES: Account support and Passwords 1 1 2 6 12 73 243 338 6.60 0.80 -0.06 -0.10
OVERALL: Data storage resources 1 2 4 35 26 88 178 334 6.17 1.13 0.11 0.11
WEB: NIM web interface 1 1 4 6 25 105 180 322 6.38 0.90 -0.00 0.10
WEB: www.nersc.gov overall
1 4 3 15 147 150 320 6.35 0.77 0.07 -0.03
NERSC SW: Programming environment 1
3 14 24 121 156 319 6.28 0.91 -0.08  
OVERALL: HPC Software
1 5 35 21 115 142 319 6.10 1.07 -0.11 -0.12
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37 0.41
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08 0.95
NERSC SW: Programming libraries
1 4 16 24 105 154 304 6.27 0.95 -0.06  
WEB: Ease of finding information 1 1 7 11 30 142 112 304 6.10 0.97 0.15 0.05
WEB: Status Info

1 5 12 104 181 303 6.51 0.68    
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68 -0.98
WEB: Accuracy of information 1
1 10 16 117 155 300 6.37 0.83 0.05 -0.03
WEB: Timeliness of information 1
2 9 22 129 136 299 6.28 0.85 0.08 0.00
NERSC SW: Applications software 1 1 5 15 23 112 142 299 6.22 1.00 0.12  
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19 -0.32
Security

2 11 11 69 202 295 6.55 0.79 0.16 0.20
NERSC SW: General tools and utilities 1 1 6 24 21 114 121 288 6.09 1.07 -0.05  
CONSULT: Response time 1
2 6 12 61 205 287 6.59 0.80 -0.01 0.04
CONSULT: Overall 1
1 5 9 59 212 287 6.64 0.74 0.12 0.08
CONSULT: Time to solution 1 1 3 10 23 71 172 281 6.40 0.96 0.01 0.04
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35 0.81
SERVICES: Allocations process 1
3 11 23 108 134 280 6.27 0.91 0.24 0.10
CONSULT: Quality of technical advice

1 7 14 67 190 279 6.57 0.74 0.09 0.08
NERSC SW: Performance and debugging tools 1
5 34 23 95 88 246 5.91 1.13 0.04  
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18 0.36
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92    
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04 0.05
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68    
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68    
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92    
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06    
TRAINING: New User's Guide 2
2 8 15 91 80 198 6.17 0.98 0.02 -0.05
CONSULT: Special requests (e.g. disk quota increases, etc.) 2

22 11 33 116 184 6.28 1.17 -0.04 -0.01
WEB: Searching
1 6 22 34 64 57 184 5.77 1.14 0.09 0.05
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04 -0.04
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02 -0.00
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07 -0.07
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01 0.02
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02 0.11
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09 -0.03
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09 -0.04
TRAINING: Web tutorials 2
2 9 22 60 65 160 6.06 1.09 0.02 -0.08
CONSULT: On-line help desk 1 1 1 12 11 34 99 159 6.33 1.10 -0.03 0.04
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06    
NERSC SW: Visualization software 4 3 6 31 16 39 49 148 5.47 1.54 -0.45  
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89    
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41    
NERSC SW: Data analysis software 4 1 4 36 13 43 44 145 5.47 1.47 -0.37  
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24    
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34    
SERVICES: Ability to perform data analysis 1 2 4 18 17 43 43 128 5.73 1.30 -0.21  
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26 0.14
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03 -0.08
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08 -0.05
CARVER: Overall


6 6 41 57 110 6.35 0.82    
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03    
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14 0.31
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45    
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21 0.18
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31    
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45    
SERVICES: Data analysis and visualization assistance 3
3 18 14 19 41 98 5.66 1.50 -0.17  
Carver: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33    
NERSC SW: ACTS Collection 3

31 9 22 29 94 5.39 1.48 -0.54  
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34    
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06 0.16
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26 0.22
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07 0.12
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10 0.27
TRAINING: Workshops 1 1
19 8 13 18 60 5.38 1.43 -0.21 -0.01
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38  
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31  
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47  
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39  
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12 0.31
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35 0.58
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32 0.72
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01 0.34
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20 -0.02
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07 0.21
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30 -0.17
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21 0.81
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27 0.01
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19  
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29 0.25
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important

Item Num who rated this item as: Total Responses Average Rating Std. Dev.
1 2 3
OVERALL: Computing resources 2 30 342 374 2.91 0.31
OVERALL: Satisfaction with NERSC
68 306 374 2.82 0.39
OVERALL: Services 7 107 258 372 2.67 0.51
OVERALL: Date storage resources 45 111 189 345 2.42 0.71
OVERALL: Software 46 103 183 332 2.41 0.72
SERVICES: Ability to perform data analysis 33 40 73 146 2.27 0.81
SERVICES: Data analysis and visualization assistance 37 49 50 136 2.10 0.80
Last edited: 2016-04-29 11:35:20
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