NERSCPowering Scientific Discovery Since 1974

2008/2009 User Survey Results

Hardware Resources

  • Legend
  • Hardware Satisfaction - by Score
  • Hardware Satisfaction - by Platform

 

Legend:

Satisfaction Average Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
Significance of Change
significant increase
significant decrease
not significant

 

Hardware Satisfaction - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NETWORK: Network performance within NERSC (e.g. Franklin to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
NETWORK: Remote network performance to/from NERSC (e.g. Franklin to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25

 

Hardware Satisfaction - by Platform

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
Bassi - IBM POWER5 p575
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25
DaVinci - SGI Altix
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
Franklin - Cray XT4
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Jacquard - Opteron/Infiniband Linux Cluster
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
PDSF - Physics Linux Cluster
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
Grid Services
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
HPSS - Mass Storage System
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
NERSC Network
NETWORK: Network performance within NERSC (e.g. Franklin to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
NETWORK: Remote network performance to/from NERSC (e.g. Franklin to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
NGF - NERSC Global Filesystem
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03