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2008/2009 User Survey Results

Table of Contents

  1. Response Survey
  2. Respondent Demographics
  3. Overall Satisfaction and Importance
  4. All Satisfaction and Importance Ratings
  5. Hardware Resources
  6. Software
  7. HPC Consulting
  8. Services and Communications
  9. Comments

Hardware Resources

  • Legend
  • Hardware Satisfaction - by Score
  • Hardware Satisfaction - by Platform

 

Legend:

Satisfaction Average Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
Significance of Change
significant increase
significant decrease
not significant

 

Hardware Satisfaction - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NETWORK: Network performance within NERSC (e.g. Franklin to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
NETWORK: Remote network performance to/from NERSC (e.g. Franklin to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25

 

Hardware Satisfaction - by Platform

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
Bassi - IBM POWER5 p575
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25
DaVinci - SGI Altix
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
Franklin - Cray XT4
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Jacquard - Opteron/Infiniband Linux Cluster
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
PDSF - Physics Linux Cluster
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
Grid Services
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
HPSS - Mass Storage System
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
NERSC Network
NETWORK: Network performance within NERSC (e.g. Franklin to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
NETWORK: Remote network performance to/from NERSC (e.g. Franklin to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
NGF - NERSC Global Filesystem
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03

 

Last edited: 2016-04-29 11:35:24
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