NERSCPowering Scientific Discovery Since 1974

2007/2008 User Survey Results

All Satisfaction, Importance and Usefulness Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics
  • All Usefulness Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
Neutral 4.50 - 4.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2006
1 2 3 4 5 6 7
SERVICES: Account support     2 1 6 82 265 356 6.71 0.57 0.07
NGF: Reliability       1 1 16 47 65 6.68 0.59 0.25
NGF: Uptime       1 1 17 47 66 6.67 0.59 0.32
HPSS: Reliability (data integrity)     1 3 4 29 111 148 6.66 0.70 -0.04
OVERALL: Consulting and Support Services     3 9 13 91 310 426 6.63 0.71 0.11
Network performance within NERSC (e.g. Seaborg to HPSS)       4 4 49 111 168 6.59 0.66 0.06
CONSULT: overall     4 8 7 102 241 362 6.57 0.74 0.10
CONSULT: Timely initial response to consulting questions 1 1 2 4 11 107 229 355 6.55 0.77 -0.02
Jacquard: Uptime (Availability)       4 6 34 82 126 6.54 0.73 -0.04
HPSS: Uptime (Availability)     1 3 6 45 96 151 6.54 0.73 -0.08
Seaborg: Uptime (Availability)       4 7 38 89 138 6.54 0.73 0.30
Bassi: Uptime (Availability) 1   1 5 6 48 122 183 6.54 0.84 0.13
CONSULT: Quality of technical advice   1 1 11 16 103 212 344 6.49 0.79 0.03
CONSULT: Followup to initial consulting questions 1   3 13 10 99 212 338 6.48 0.86 -0.01
Seaborg SW: Software environment       3 4 36 57 100 6.47 0.72 0.06
HPSS: Overall satisfaction 1   2 5 7 45 103 163 6.46 0.92 0.08
DaVinci SW: Software environment       2 5 33 49 89 6.45 0.71 0.03
Bassi SW: Software environment     2 4 4 45 77 132 6.45 0.82 0.15
Bassi SW: Fortran compilers     3 3 6 37 75 124 6.44 0.89 -0.09
NGF: Overall       3 5 20 41 69 6.43 0.81 0.05
Seaborg SW: Fortran compilers       2 9 31 53 95 6.42 0.75 -0.03
WEB: Accuracy of information   1 3 10 22 121 199 356 6.40 0.83 -0.02
HPSS: Data transfer rates     2 4 16 39 88 149 6.39 0.88 0.10
WEB: NERSC web site overall (www.nersc.gov)     3 12 16 158 194 383 6.38 0.78 -0.01
DaVinci SW: Fortran compilers     1 3 6 20 42 72 6.38 0.91 0.15
NERSC security   2 3 34 18 98 246 401 6.36 1.01 0.05
CONSULT: Amount of time to resolve your issue 2 1 7 10 21 108 199 348 6.35 1.00 0.09
Jacquard SW: Software environment     2 3 5 41 54 105 6.35 0.85 0.08
SERVICES: Computer and network operations support (24x7)     2 11 9 46 93 161 6.35 0.95 0.31
Seaborg: overall       5 12 55 71 143 6.34 0.78 0.25
GRID: Access and Authentication     2 1 1 15 23 42 6.33 1.00 0.07
FranklinSW: Fortran compilers   1 6 5 12 59 103 186 6.32 1.00  
HPSS: Data access time   1 2 4 13 52 77 149 6.31 0.92 0.23
GRID: Job Submission     1 2 2 12 20 37 6.30 1.00 -0.02
OVERALL: Satisfaction with NERSC 1 4 3 11 36 172 220 447 6.30 0.92 -0.01
Seaborg SW: Programming libraries       5 5 33 39 82 6.29 0.84 -0.03
DaVinci SW: Analytics software       3 4 17 24 48 6.29 0.87  
On-line help desk 1     14 15 85 115 230 6.29 0.91 0.08
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 2 14 9 51 97 174 6.29 1.02 0.04
Jacquard SW: Fortran compilers     2 4 8 29 48 91 6.29 0.96 0.18
NIM   1 6 6 33 148 169 363 6.28 0.86 -0.07
WEB: Timeliness of information   1 7 12 24 135 171 350 6.28 0.92 0.07
PDSF SW: C/C++ compilers     1 4 2 20 28 55 6.27 0.97 -0.15
DaVinci SW: C/C++ compilers 1   1 7 4 7 43 63 6.27 1.30 -0.35
Jacquard: overall 1   2 4 12 49 66 134 6.26 0.98 -0.01
Bassi SW: C/C++ compilers     2 7 3 27 44 83 6.25 1.03 -0.02
Bassi SW: Programming libraries     2 7 6 36 52 103 6.25 0.98 -0.01
PDSF SW: Software environment       5 1 26 25 57 6.25 0.87 0.33
NGF: File and Directory Operations       7 1 23 29 60 6.23 0.96 -0.18
TRAINING: New User's Guide     1 16 16 106 104 243 6.22 0.87 -0.12
OVERALL: Available Software     3 19 43 157 176 398 6.22 0.87 0.24
PDSF SW: Programming libraries       6 2 13 23 44 6.20 1.05 0.37
OVERALL: Software management and configuration 1 1 3 28 28 148 174 383 6.19 0.98 0.14
Franklin SW: Programming libraries   1 4 9 9 74 75 172 6.19 0.99  
Jacquard SW: C/C++ compilers   1 2 6 4 23 39 75 6.17 1.16 -0.09
SERVICES: Allocations process 1 1 5 15 26 102 127 277 6.17 1.03 -0.12
Seaborg SW: Applications software 1     4 5 26 29 65 6.17 1.07 -0.01
Jacquard SW: Programming libraries     2 7 3 35 37 84 6.17 1.00 0.01
Franklin SW: Software environment 2 1 3 7 21 80 92 206 6.17 1.06  
PDSF SW: Fortran compilers       5 1 7 15 28 6.14 1.15 0.03
Seaborg SW: C/C++ compilers     1 5 5 26 27 64 6.14 0.97 -0.26
TRAINING: Web tutorials   1 1 16 16 97 85 216 6.14 0.93 -0.01
PDSF: Uptime (availability)     2 6 8 25 36 77 6.13 1.06 0.30
OVERALL: Network connectivity 2 6 8 25 33 154 196 424 6.13 1.13 -0.14
OVERALL: Available Computing Hardware 1 7 8 13 44 178 180 431 6.12 1.05 -0.06
GRID: File Transfer 1   2 1 1 18 19 42 6.12 1.27 -0.06
SERVICES: E-mail lists     2 24 21 66 97 210 6.10 1.05 -0.08
DaVinci SW: Visualization software       6 9 17 27 59 6.10 1.01 0.10
PDSF: Overall satisfaction     2 7 8 27 36 80 6.10 1.06 0.29
GRID: Job Monitoring     2 2 4 12 17 37 6.08 1.14 -0.12
Jacquard SW: Applications software     3 6 6 27 32 74 6.07 1.10 -0.02
Franklin SW: C/C++ compilers   1 5 13 7 47 61 134 6.07 1.16  
NGF: I/O Bandwidth     3 5 3 28 26 65 6.06 1.09 -0.11
Bassi: Disk configuration and I/O performance     2 18 15 61 67 163 6.06 1.03 -0.02
OVERALL: Mass storage facilities 4 1 11 38 19 98 173 344 6.06 1.28 -0.10
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   5 11 9 18 69 101 213 6.06 1.25 0.17
WEB: Ease of finding information 1 1 13 11 47 163 137 373 6.05 1.02 0.03
Bassi SW: Applications software 2   2 7 9 29 43 92 6.04 1.27 0.02
CONSULT: Software bug resolution     5 29 20 67 100 221 6.03 1.13 -0.11
Franklin: Batch queue structure 1 2 4 18 28 101 96 250 6.03 1.08  
Franklin SW: Applications software   2 3 13 10 51 54 133 6.01 1.15  
PDSF SW: Performance and debugging tools     1 4 6 11 17 39 6.00 1.12 0.52
PDSF SW: General tools and utilities   1   7 4 17 22 51 6.00 1.18 0.38
Seaborg: Batch queue structure 1 3 2 8 13 56 51 134 5.99 1.19 0.22
Seaborg: Disk configuration and I/O performance     2 15 15 40 50 122 5.99 1.09 0.07
Jacquard: Disk configuration and I/O performance   1 3 11 10 46 43 114 5.98 1.11 -0.08
Bassi SW: General tools and utilities     1 14 9 26 38 88 5.98 1.13 -0.06
OVERALL: Hardware management and configuration 3 2 10 32 39 164 146 396 5.97 1.14 -0.09
Franklin SW: General tools and utilities   1 5 16 6 66 53 147 5.97 1.12  
Bassi: overall 1 1 7 7 30 74 67 187 5.96 1.11 -0.30
HPSS: User interface (hsi, pftp, ftp) 2 1 10 8 14 47 68 150 5.96 1.35 0.13
Seaborg SW: General tools and utilities     2 9 4 26 25 66 5.95 1.13 -0.14
PDSF SW: Applications software       5 6 15 14 40 5.95 1.01 0.09
Seaborg: Ability to run interactively   1 4 15 8 37 48 113 5.95 1.22 0.24
web_acts     1 12 7 22 29 71 5.93 1.15  
Jacquard: Ability to run interactively     2 12 15 28 38 95 5.93 1.12 0.16
Jacquard: Batch queue structure 1   4 9 18 49 43 124 5.92 1.13 -0.03
SERVICES: NERSC CVS services       21 6 27 40 94 5.91 1.18 -0.09
Jacquard SW: General tools and utilities     1 11 5 40 22 79 5.90 1.01 -0.27
PDSF: Batch queue structure     1 12 7 22 26 68 5.88 1.15 -0.09
Franklin: Batch wait time 2 1 14 20 30 104 87 258 5.85 1.22  
ANALYTICS: Visualization services     1 14 8 24 24 71 5.79 1.16 0.10
Bassi SW: Performance and debugging tools   1 3 10 10 26 25 75 5.76 1.24 -0.01
ANALYTICS: Data analytics software on computational systems 1   2 13 5 27 23 71 5.73 1.30  
ANALYTICS: Visualization software on computational systems     1 15 15 24 26 81 5.73 1.14  
WEB: Searching 1 2 7 23 27 67 55 182 5.71 1.24 -0.12
PDSF: Batch wait time     4 12 6 28 21 71 5.70 1.22 -0.24
Franklin: overall 1 8 14 14 47 102 76 262 5.70 1.29  
Franklin SW: Performance and debugging tools 1 2 6 17 13 48 39 126 5.69 1.32  
Seaborg SW: Performance and debugging tools   2 1 8 12 21 18 62 5.66 1.25 -0.03
Bassi: Ability to run interactively 4 2 6 18 23 44 50 147 5.63 1.46 0.08
Jacquard SW: Performance and debugging tools     2 14 9 28 16 69 5.61 1.14 0.02
Jacquard SW: Visualization software       11 4 13 10 38 5.58 1.18 -0.54
Franklin: Ability to run interactively 1 4 10 31 36 51 65 198 5.58 1.37  
Bassi: Batch queue structure 2 2 9 26 25 66 46 176 5.57 1.32 -0.35
PDSF: Ability to run interactively   1 7 10 8 24 21 71 5.55 1.38 0.16
PDSF: Disk configuration and I/O performance 1 1 3 9 13 25 17 69 5.54 1.32 0.43
Seaborg: Batch wait time 2 2 8 12 33 47 34 138 5.53 1.32 0.59
OVERALL: Data analysis and visualization facilities     6 68 28 67 62 231 5.48 1.24 0.11
Jacquard: Batch wait time 2 3 13 6 28 40 34 126 5.47 1.46 -0.40
TRAINING: NERSC classes: in-person     2 20 3 8 18 51 5.39 1.42 -0.55
Seaborg SW: Visualization software 1   1 10 4 12 9 37 5.38 1.42 -0.07
Bassi SW: Visualization software     2 16 4 16 11 49 5.37 1.27 0.00
Franklin SW: Visualization software 1   3 19 7 19 16 65 5.34 1.38  
TRAINING: Live classes on the web   1   23 6 16 14 60 5.30 1.29 -0.46
Franklin: Disk configuration and I/O performance 8 11 20 36 34 73 51 233 5.15 1.63  
Franklin: Uptime (Availability) 7 11 48 12 46 86 47 257 5.04 1.64  
Bassi: Batch wait time 11 19 36 16 33 46 22 183 4.46 1.80 -1.39

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2006
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 1 4 3 11 36 172 220 447 6.30 0.92 -0.01
OVERALL: Available Computing Hardware 1 7 8 13 44 178 180 431 6.12 1.05 -0.06
OVERALL: Consulting and Support Services     3 9 13 91 310 426 6.63 0.71 0.11
OVERALL: Network connectivity 2 6 8 25 33 154 196 424 6.13 1.13 -0.14
NERSC security   2 3 34 18 98 246 401 6.36 1.01 0.05
OVERALL: Available Software     3 19 43 157 176 398 6.22 0.87 0.24
OVERALL: Hardware management and configuration 3 2 10 32 39 164 146 396 5.97 1.14 -0.09
OVERALL: Software management and configuration 1 1 3 28 28 148 174 383 6.19 0.98 0.14
WEB: NERSC web site overall (www.nersc.gov)     3 12 16 158 194 383 6.38 0.78 -0.01
WEB: Ease of finding information 1 1 13 11 47 163 137 373 6.05 1.02 0.03
NIM   1 6 6 33 148 169 363 6.28 0.86 -0.07
CONSULT: overall     4 8 7 102 241 362 6.57 0.74 0.10
SERVICES: Account support     2 1 6 82 265 356 6.71 0.57 0.07
WEB: Accuracy of information   1 3 10 22 121 199 356 6.40 0.83 -0.02
CONSULT: Timely initial response to consulting questions 1 1 2 4 11 107 229 355 6.55 0.77 -0.02
WEB: Timeliness of information   1 7 12 24 135 171 350 6.28 0.92 0.07
CONSULT: Amount of time to resolve your issue 2 1 7 10 21 108 199 348 6.35 1.00 0.09
CONSULT: Quality of technical advice   1 1 11 16 103 212 344 6.49 0.79 0.03
OVERALL: Mass storage facilities 4 1 11 38 19 98 173 344 6.06 1.28 -0.10
CONSULT: Followup to initial consulting questions 1   3 13 10 99 212 338 6.48 0.86 -0.01
SERVICES: Allocations process 1 1 5 15 26 102 127 277 6.17 1.03 -0.12
Franklin: overall 1 8 14 14 47 102 76 262 5.70 1.29  
Franklin: Batch wait time 2 1 14 20 30 104 87 258 5.85 1.22  
Franklin: Uptime (Availability) 7 11 48 12 46 86 47 257 5.04 1.64  
Franklin: Batch queue structure 1 2 4 18 28 101 96 250 6.03 1.08  
TRAINING: New User's Guide     1 16 16 106 104 243 6.22 0.87 -0.12
Franklin: Disk configuration and I/O performance 8 11 20 36 34 73 51 233 5.15 1.63  
OVERALL: Data analysis and visualization facilities     6 68 28 67 62 231 5.48 1.24 0.11
On-line help desk 1     14 15 85 115 230 6.29 0.91 0.08
CONSULT: Software bug resolution     5 29 20 67 100 221 6.03 1.13 -0.11
TRAINING: Web tutorials   1 1 16 16 97 85 216 6.14 0.93 -0.01
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   5 11 9 18 69 101 213 6.06 1.25 0.17
SERVICES: E-mail lists     2 24 21 66 97 210 6.10 1.05 -0.08
Franklin SW: Software environment 2 1 3 7 21 80 92 206 6.17 1.06  
Franklin: Ability to run interactively 1 4 10 31 36 51 65 198 5.58 1.37  
Bassi: overall 1 1 7 7 30 74 67 187 5.96 1.11 -0.30
Franklin SW: Fortran compilers   1 6 5 12 59 103 186 6.32 1.00  
Bassi: Batch wait time 11 19 36 16 33 46 22 183 4.46 1.80 -1.39
Bassi: Uptime (Availability) 1   1 5 6 48 122 183 6.54 0.84 0.13
WEB: Searching 1 2 7 23 27 67 55 182 5.71 1.24 -0.12
Bassi: Batch queue structure 2 2 9 26 25 66 46 176 5.57 1.32 -0.35
SERVICES: Response to special requests (e.g. disk quota increases, etc.)   1 2 14 9 51 97 174 6.29 1.02 0.04
Franklin SW: Programming libraries   1 4 9 9 74 75 172 6.19 0.99  
Network performance within NERSC (e.g. Seaborg to HPSS)       4 4 49 111 168 6.59 0.66 0.06
Bassi: Disk configuration and I/O performance     2 18 15 61 67 163 6.06 1.03 -0.02
HPSS: Overall satisfaction 1   2 5 7 45 103 163 6.46 0.92 0.08
SERVICES: Computer and network operations support (24x7)     2 11 9 46 93 161 6.35 0.95 0.31
HPSS: Uptime (Availability)     1 3 6 45 96 151 6.54 0.73 -0.08
HPSS: User interface (hsi, pftp, ftp) 2 1 10 8 14 47 68 150 5.96 1.35 0.13
HPSS: Data access time   1 2 4 13 52 77 149 6.31 0.92 0.23
HPSS: Data transfer rates     2 4 16 39 88 149 6.39 0.88 0.10
HPSS: Reliability (data integrity)     1 3 4 29 111 148 6.66 0.70 -0.04
Bassi: Ability to run interactively 4 2 6 18 23 44 50 147 5.63 1.46 0.08
Franklin SW: General tools and utilities   1 5 16 6 66 53 147 5.97 1.12  
Seaborg: overall       5 12 55 71 143 6.34 0.78 0.25
Seaborg: Batch wait time 2 2 8 12 33 47 34 138 5.53 1.32 0.59
Seaborg: Uptime (Availability)       4 7 38 89 138 6.54 0.73 0.30
Franklin SW: C/C++ compilers   1 5 13 7 47 61 134 6.07 1.16  
Jacquard: overall 1   2 4 12 49 66 134 6.26 0.98 -0.01
Seaborg: Batch queue structure 1 3 2 8 13 56 51 134 5.99 1.19 0.22
Franklin SW: Applications software   2 3 13 10 51 54 133 6.01 1.15  
Bassi SW: Software environment     2 4 4 45 77 132 6.45 0.82 0.15
Franklin SW: Performance and debugging tools 1 2 6 17 13 48 39 126 5.69 1.32  
Jacquard: Batch wait time 2 3 13 6 28 40 34 126 5.47 1.46 -0.40
Jacquard: Uptime (Availability)       4 6 34 82 126 6.54 0.73 -0.04
Bassi SW: Fortran compilers     3 3 6 37 75 124 6.44 0.89 -0.09
Jacquard: Batch queue structure 1   4 9 18 49 43 124 5.92 1.13 -0.03
Seaborg: Disk configuration and I/O performance     2 15 15 40 50 122 5.99 1.09 0.07
Jacquard: Disk configuration and I/O performance   1 3 11 10 46 43 114 5.98 1.11 -0.08
Seaborg: Ability to run interactively   1 4 15 8 37 48 113 5.95 1.22 0.24
Jacquard SW: Software environment     2 3 5 41 54 105 6.35 0.85 0.08
Bassi SW: Programming libraries     2 7 6 36 52 103 6.25 0.98 -0.01
Seaborg SW: Software environment       3 4 36 57 100 6.47 0.72 0.06
Jacquard: Ability to run interactively     2 12 15 28 38 95 5.93 1.12 0.16
Seaborg SW: Fortran compilers       2 9 31 53 95 6.42 0.75 -0.03
SERVICES: NERSC CVS services       21 6 27 40 94 5.91 1.18 -0.09
Bassi SW: Applications software 2   2 7 9 29 43 92 6.04 1.27 0.02
Jacquard SW: Fortran compilers     2 4 8 29 48 91 6.29 0.96 0.18
DaVinci SW: Software environment       2 5 33 49 89 6.45 0.71 0.03
Bassi SW: General tools and utilities     1 14 9 26 38 88 5.98 1.13 -0.06
Jacquard SW: Programming libraries     2 7 3 35 37 84 6.17 1.00 0.01
Bassi SW: C/C++ compilers     2 7 3 27 44 83 6.25 1.03 -0.02
Seaborg SW: Programming libraries       5 5 33 39 82 6.29 0.84 -0.03
ANALYTICS: Visualization software on computational systems     1 15 15 24 26 81 5.73 1.14  
PDSF: Overall satisfaction     2 7 8 27 36 80 6.10 1.06 0.29
Jacquard SW: General tools and utilities     1 11 5 40 22 79 5.90 1.01 -0.27
PDSF: Uptime (availability)     2 6 8 25 36 77 6.13 1.06 0.30
Bassi SW: Performance and debugging tools   1 3 10 10 26 25 75 5.76 1.24 -0.01
Jacquard SW: C/C++ compilers   1 2 6 4 23 39 75 6.17 1.16 -0.09
Jacquard SW: Applications software     3 6 6 27 32 74 6.07 1.10 -0.02
DaVinci SW: Fortran compilers     1 3 6 20 42 72 6.38 0.91 0.15
ANALYTICS: Data analytics software on computational systems 1   2 13 5 27 23 71 5.73 1.30  
ANALYTICS: Visualization services     1 14 8 24 24 71 5.79 1.16 0.10
PDSF: Ability to run interactively   1 7 10 8 24 21 71 5.55 1.38 0.16
PDSF: Batch wait time     4 12 6 28 21 71 5.70 1.22 -0.24
WEB: ACTS     1 12 7 22 29 71 5.93 1.15  
Jacquard SW: Performance and debugging tools     2 14 9 28 16 69 5.61 1.14 0.02
NGF: Overall       3 5 20 41 69 6.43 0.81 0.05
PDSF: Disk configuration and I/O performance 1 1 3 9 13 25 17 69 5.54 1.32 0.43
PDSF: Batch queue structure     1 12 7 22 26 68 5.88 1.15 -0.09
NGF: Uptime       1 1 17 47 66 6.67 0.59 0.32
Seaborg SW: General tools and utilities     2 9 4 26 25 66 5.95 1.13 -0.14
Franklin SW: Visualization software 1   3 19 7 19 16 65 5.34 1.38  
NGF: I/O Bandwidth     3 5 3 28 26 65 6.06 1.09 -0.11
NGF: Reliability       1 1 16 47 65 6.68 0.59 0.25
Seaborg SW: Applications software 1     4 5 26 29 65 6.17 1.07 -0.01
Seaborg SW: C/C++ compilers     1 5 5 26 27 64 6.14 0.97 -0.26
DaVinci SW: C/C++ compilers 1   1 7 4 7 43 63 6.27 1.30 -0.35
Seaborg SW: Performance and debugging tools   2 1 8 12 21 18 62 5.66 1.25 -0.03
NGF: File and Directory Operations       7 1 23 29 60 6.23 0.96 -0.18
TRAINING: Live classes on the web   1   23 6 16 14 60 5.30 1.29 -0.46
DaVinci SW: Visualization software       6 9 17 27 59 6.10 1.01 0.10
PDSF SW: Software environment       5 1 26 25 57 6.25 0.87 0.33
PDSF SW: C/C++ compilers     1 4 2 20 28 55 6.27 0.97 -0.15
PDSF SW: General tools and utilities   1   7 4 17 22 51 6.00 1.18 0.38
TRAINING: NERSC classes: in-person     2 20 3 8 18 51 5.39 1.42 -0.55
Bassi SW: Visualization software     2 16 4 16 11 49 5.37 1.27 0.00
DaVinci SW: Analytics software       3 4 17 24 48 6.29 0.87  
PDSF SW: Programming libraries       6 2 13 23 44 6.20 1.05 0.37
GRID: Access and Authentication     2 1 1 15 23 42 6.33 1.00 0.07
GRID: File Transfer 1   2 1 1 18 19 42 6.12 1.27 -0.06
PDSF SW: Applications software       5 6 15 14 40 5.95 1.01 0.09
PDSF SW: Performance and debugging tools     1 4 6 11 17 39 6.00 1.12 0.52
Jacquard SW: Visualization software       11 4 13 10 38 5.58 1.18 -0.54
GRID: Job Monitoring     2 2 4 12 17 37 6.08 1.14 -0.12
GRID: Job Submission     1 2 2 12 20 37 6.30 1.00 -0.02
Seaborg SW: Visualization software 1   1 10 4 12 9 37 5.38 1.42 -0.07
PDSF SW: Fortran compilers       5 1 7 15 28 6.14 1.15 0.03

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses for Importance Average Importance ScoreStd. Dev. Total Responses for Satisfaction Average Satisfaction ScoreStd. Dev. Change from 2006
1 2 3
OVERALL: Available Computing Hardware   47 347 394 2.88 0.32 431 6.12 1.05 -0.06
OVERALL: Satisfaction with NERSC 2 59 359 420 2.85 0.37 447 6.30 0.92 -0.01
OVERALL: Network connectivity 2 90 295 387 2.76 0.44 424 6.13 1.13 -0.14
OVERALL: Consulting and Support Services 6 89 304 399 2.75 0.47 426 6.63 0.71 0.11
SERVICES: Account support 5 76 239 320 2.73 0.48 356 6.71 0.57 0.07
SERVICES: Allocations process 10 61 185 256 2.68 0.54 277 6.17 1.03 -0.12
OVERALL: Hardware management and configuration 14 132 221 367 2.56 0.57 396 5.97 1.14 -0.09
OVERALL: Available Software 23 130 219 372 2.53 0.61 398 6.22 0.87 0.24
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 18 55 118 191 2.52 0.66 174 6.29 1.02 0.04
OVERALL: Software management and configuration 23 144 189 356 2.47 0.62 383 6.19 0.98 0.14
NERSC security 45 154 168 367 2.34 0.69 401 6.36 1.01 0.05
SERVICES: Computer and network operations support (24x7) 25 77 85 187 2.32 0.70 161 6.35 0.95 0.31
OVERALL: Mass storage facilities 53 129 162 344 2.32 0.73 344 6.06 1.28 -0.10
ANALYTICS: Visualization software on computational systems 35 35 41 111 2.05 0.83 81 5.73 1.14  
SERVICES: E-mail lists 40 116 51 207 2.05 0.66 210 6.10 1.05 -0.08
ANALYTICS: Visualization services 35 31 38 104 2.03 0.84 71 5.79 1.16 0.10
ANALYTICS: Data analytics software on computational systems 37 30 38 105 2.01 0.85 71 5.73 1.30  
SERVICES: NERSC CVS services 43 51 44 138 2.01 0.80 94 5.91 1.18 -0.09
OVERALL: Data analysis and visualization facilities 117 90 79 286 1.87 0.82 231 5.48 1.24 0.11

 

All Usefulness Topics

3=Very useful, 2=Somewhat useful, 1=Not useful

Item Num who rated this item as: Total Responses Average ScoreStd. Dev.
1 2 3
TRAINING: New User's Guide 8 44 155 155 2.71 0.53
SERVICES: E-mail lists 5 99 230 155 2.67 0.50
TRAINING: Web tutorials 13 50 135 198 2.62 0.61
MOTD (Message of the Day) 27 108 173 308 2.47 0.65
SERVICES: Announcements web archive 36 134 130 300 2.31 0.68
Live classes on the web 26 44 28 98 2.02 0.75
TRAINING: NERSC classes: in-person 31 33 29 93 1.98 0.81
Phone calls from NERSC 86 66 75 227 1.95 0.84