- Response Summary
- Respondent Demographics
- Overall Satisfaction and Importance
- All Satisfaction, Importance and Usefulness Ratings
- Hardware Resources
- Security and One Time Passwords
- Visualization and Data Analysis
- HPC Consulting
- Services and Communications
- Web Interfaces
- Comments about NERSC
Overall Satisfaction and Importance
- Overall Satisfaction with NERSC
- How important to you is?
- Impact of NERSC's Flexible Work Option
Overall Satisfaction with NERSC
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
|Item||Num who rated this item as:||Total Responses||Average Score||Std. Dev.||Change from 2003|
|Consulting and Support Services||3||8||40||146||197||6.67||0.63||0.30|
|Mass storage facilities||14||4||60||93||171||6.36||0.88||0.24|
|Software management and configuration||1||1||14||11||64||78||169||6.19||0.99||0.15|
|Overall Satisfaction with NERSC||2||6||6||5||16||70||98||203||6.10||1.28||-0.27|
|Hardware management and configuration||2||5||11||7||19||62||76||182||5.89||1.39||-0.18|
|Available Computing Hardware||3||2||14||8||34||87||47||195||5.65||1.29||-0.48|
|Data analysis and visualization facilities||3||41||6||36||29||115||5.41||1.28|
How important to you is?
3=Very, 2=Somewhat, 1=Not important
|Available Computing Hardware||24||160||184||2.87||0.34|
|Overall Satisfaction with NERSC||1||23||164||188||2.87||0.36|
|Consulting and Support Services||2||42||142||186||2.75||0.46|
|Hardware management and configuration||4||50||115||169||2.66||0.52|
|Mass storage facilities||15||62||84||161||2.43||0.66|
|Software management and configuration||16||77||70||163||2.33||0.65|
|Data analysis and visualization facilities||49||49||34||132||1.89||0.79|
NERSC participates in Berkeley Lab's Flexible Work Option (FWO) Pilot. FWO means some staff work 9 hours a day and are off one day every two weeks. NERSC always has on duty qualified staff for all areas. Have you noticed any changes specifically due to the FWO participation?
If you have noticed any effect, describe your experience.
Only comments other than a simple "No" or "Not noticed" are shown.
Service has always been exceptional.
We have noticed NO changes.
None, everything works perfectly fine.
No. On-duty 24/7 support is very important to our work and is part of the reasons that NERSC, and in particular PDSF, is so useful to us.
I have not noticed any changes. It sounds like a great plan to me.
No, I find the NERSC staff very responsive and easy to reach.
NO, sounds like a great program to me.
I always find that NERSC staff are available whenever I need assistance. It's a pleasant surprise to find that even at odd hours on the weekends, a telephone call is always answered by a live human being, instead of a machine. Praises to the staff!
I have experienced no negative changes. NERSC consulting staff (Hi, Harsh!) have even made themselves available to us from their home to assist with time-critical interactions.
No problems here - staff seem happier!
I've always been impressed with how hard (and well) NERSC staff work. If this makes them happier, great.
No. All services seem very well (and enthusiastically) supported.