NERSCPowering Scientific Discovery Since 1974

2005 User Survey Results



  • Legend
  • Satisfaction with Training
  • How Important are these Training Methods?
  • What Training Methods should NERSC Offer?
  • Comments about Training




Satisfaction Average Score
Mostly Satisfied 5.50 - 6.49
Importance Average Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
not significant


Satisfaction with Training

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2004
1 2 3 4 5 6 7
New User's Guide       4 7 25 45 81 6.37 0.84 0.10
Web tutorials     1 4 3 39 31 78 6.22 0.85 0.12
In-person classes at your site       3   5 8 16 6.12 1.15 0.64
Live classes on the web       4 1 9 4 18 5.72 1.07 0.57


How Important are these Training Methods?

3=Very important, 2=Somewhat important, 1=Not important

Method Num who rated this item as: Total Responses Average ScoreStd. Dev.
1 2 3
New User's Guide 1 23 49 73 2.66 0.51
Web tutorials 2 32 44 78 2.54 0.55
Live classes on the web 9 13 8 30 1.97 0.76
In-person classes at your site 14 9 7 30 1.77 0.82


What Training Methods should NERSC Offer?

Web documentation 115
Web tutorials on specific topics 102
Live web broadcasts with teleconference audio 16
Live classes at LBNL 15
Live classes on the web 11
In-person classes at your site 8


Comments about Training:   8 responses

It would be helpful an orientation workshop and/or lectures on basics of using NERSC facilities (overview, compilation, running jobs, HPSS, etc.) early on, say within a week or two after allocation announcements.
I also would like to distinguish the help from David Skinner and Cristina Siergerist

The more info that can be put up on transitioning codes from Seaborg to the Linux cluster the better.

Training needs to be broadcast over Internet II
Also, Training sessions at other sites than NERSC, like at the NCCS at ORNL

The Access Grid is a good tool but does not work well most of the time. Live classes are very important since the trainers usually give extra information that does not appear in the web documentation.

Despite the advances of technology, nothing beats live training. Combining training with other events (such as the combination of Jacquard training and the NUG meeting this past October) is an ideal for me. When time permits, the airplane is still the best vehicle for delivering training (or at least the trainers/trainees).
I am not opposed to using the Access Grid. It is, however, of little use to me personally.

While the resources available at NERSC are vital to the success of my project, I do not utilize most facilities that are available; therefore, the need for training is minimal.

On web classes and tutorials is probably more my problem then NERSC's. I need to do a better job of availing myself to them.

don't use