NERSCPowering Scientific Discovery Since 1974

2008/2009 User Survey Results

Overall Satisfaction and Importance

  • Legend
  • Overall Satisfaction with NERSC
  • How important to you is?
  • General Comments about NERSC

 

Legend:

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
not significant

 

Overall Satisfaction with NERSC

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Num Resp Average Score Std. Dev. Change from 2007 Change from 2006 Change from 2003
1 2 3 4 5 6 7
OVERALL: Consulting and Support Services 1   3 7 11 108 256 386 6.56 0.76 0.11 -0.07 0.19
OVERALL: Security 5   2 25 13 94 246 385 6.39 1.07 0.04 0.05  
OVERALL: Network connectivity 1 1 10 13 30 135 205 395 6.28 0.99 0.15 0.01 0.05
OVERALL: Satisfaction with NERSC 1 2 7 3 38 190 172 413 6.23 0.88 -0.08 -0.10 -0.14
OVERALL: Available Software   1 2 29 33 142 181 388 6.21 0.95 -0.01 0.23 0.16
SERVICES: Computer and network operations support (24x7)   3 10 20 30 111 172 346 6.17 1.09 -0.17 0.14  
OVERALL: Software management and configuration   1 5 24 30 142 156 358 6.16 0.97 -0.02 0.11 0.12
OVERALL: Mass storage facilities     8 37 34 103 153 335 6.06 1.10 0.00 -0.09 -0.06
OVERALL: Available Computing Hardware 2 4 9 21 52 159 147 394 6.00 1.10 -0.12 -0.19 -0.13
OVERALL: Hardware management and configuration 3 2 11 23 63 160 108 370 5.85 1.12 -0.13 -0.22 -0.22
OVERALL: Data analysis and visualization facilities   2 2 61 20 71 68 224 5.61 1.25 0.13 0.24  

 

How important to you is?

3=Very, 2=Somewhat, 1=Not important

Item Num who rated this item as: Total Responses Average ScoreStd. Dev.
1 2 3
OVERALL: Satisfaction with NERSC 1 53 339 393 2.86 0.35
OVERALL: Available Computing Hardware 2 68 307 377 2.81 0.41
OVERALL: Network connectivity 1 78 289 368 2.78 0.42
OVERALL: Consulting and Support Services 4 87 283 374 2.75 0.46
OVERALL: Hardware management and configuration 8 125 220 353 2.60 0.53
SERVICES: Computer and network operations support (24x7) 19 110 223 352 2.58 0.59
OVERALL: Available Software 22 123 221 366 2.54 0.61
OVERALL: Software management and configuration 20 135 183 338 2.48 0.61
OVERALL: Security 34 144 180 358 2.41 0.66
OVERALL: Mass storage facilities 44 130 172 346 2.37 0.70
OVERALL: Data analysis and visualization facilities 114 80 91 285 1.92 0.85