NERSCPowering Scientific Discovery Since 1974

2008/2009 User Survey Results

All Satisfaction and Importance Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
SERVICES: Account support 1     3 8 87 248 347 6.66 0.64 -0.05
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
CONSULT: Timely initial response to consulting questions     2 4 10 89 221 326 6.60 0.67 0.05
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
OVERALL: Consulting and Support Services 1   3 7 11 108 256 386 6.56 0.76 -0.07
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
CONSULT: Overall   1 2 7 13 98 212 333 6.53 0.77 -0.04
NETWORK: Network performance within NERSC (e.g. Seaborg to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
CONSULT: Quality of technical advice     2 9 14 104 195 324 6.48 0.76 -0.00
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
CONSULT: Followup to initial consulting questions   3 4 8 17 87 194 313 6.44 0.93 -0.04
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF SW: Software environment       2 3 26 35 66 6.42 0.72 0.18
NERSC SW: Fortran compilers 1 1 3 10 10 88 155 268 6.40 0.93  
OVERALL: Security 5   2 25 13 94 246 385 6.39 1.07 0.04
CONSULT: Amount of time to resolve your issue   1 5 10 19 104 183 322 6.39 0.89 0.03
WEB SERVICES: NIM web interface     5 8 18 137 184 352 6.38 0.80 0.10
PDSF SW: C/C++ compilers 1     1 5 17 34 58 6.38 1.02 0.11
NERSC SW: Software environment     2 8 14 145 150 319 6.36 0.74  
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
CONSULT: On-line help desk     2 11 10 50 99 172 6.35 0.93 0.06
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
NERSC SW: C/C++ compilers     1 18 10 77 130 236 6.34 0.91  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
PDSF SW: Programming libraries       4 2 23 30 59 6.34 0.84 0.13
NERSC SW: Programming libraries     3 11 19 98 140 271 6.33 0.86  
WEB SERVICES: Accuracy of information 1 2 1 5 26 132 157 324 6.32 0.85 -0.08
CONSULT: Response to special requests (e.g. disk quota increases, etc.)     4 20 12 48 134 218 6.32 1.05 0.03
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
WEB SERVICES: www.nersc.gov overall   1 3 9 20 167 148 348 6.28 0.80 -0.10
OVERALL: Network connectivity 1 1 10 13 30 135 205 395 6.28 0.99 0.15
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
PDSF SW: Applications software       5 3 18 25 51 6.24 0.95 0.29
OVERALL: Satisfaction with NERSC 1 2 7 3 38 190 172 413 6.21 0.92 -0.08
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
OVERALL: Available Software   1 2 29 33 142 181 388 6.21 0.95 -0.01
WEB SERVICES: Timeliness of information 1   6 9 29 143 137 325 6.21 0.91 -0.07
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
PDSF SW: STAR     1 5 3 5 23 37 6.19 1.22  
SERVICES: Computer and network operations support (24x7)   3 10 20 30 111 172 346 6.17 1.09 -0.17
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
OVERALL: Software management and configuration   1 5 24 30 142 156 358 6.16 0.97 -0.02
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
NETWORK: Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
TRAINING: New User's Guide 1   5 11 23 92 98 230 6.14 1.00 -0.07
PDSF SW: General tools and utilities     1 5 4 22 25 57 6.14 1.01 0.14
NERSC SW: General tools and utilities       21 22 96 97 236 6.14 0.92  
PDSF SW: CHOS     1 4 7 14 24 50 6.12 1.06  
NERSC SW: Applications software 2   3 19 20 87 100 231 6.10 1.08  
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
OVERALL: Mass storage facilities     8 37 34 103 153 335 6.06 1.10 0.00
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
TRAINING: Web tutorials 1   7 10 23 83 77 201 6.04 1.07 -0.10
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
SERVICES: Allocations process 2 1 10 20 24 109 117 283 6.03 1.16 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
OVERALL: Available Computing Hardware 2 4 9 21 52 159 147 394 6.00 1.10 -0.12
CONSULT: Software bug resolution 1 1 2 30 26 55 97 212 5.98 1.20 -0.05
PDSF SW: Performance and debugging tools 1     6 5 18 20 50 5.96 1.23 -0.04
WEB SERVICES: Ease of finding information 1 4 12 10 38 177 98 340 5.95 1.05 -0.10
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
NERSC SW: ACTS Collection       13 5 17 27 62 5.94 1.17  
SERVICES: Data analysis and visualization services 1   1 10 10 36 32 90 5.93 1.14  
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
NERSC SW: Visualization software 1   3 20 8 44 51 127 5.91 1.23  
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
NERSC SW: Performance and debugging tools   1 2 27 34 79 70 213 5.87 1.07  
OVERALL: Hardware management and configuration 3 2 11 23 63 160 108 370 5.85 1.12 -0.13
NERSC SW: Data analysis software 2   1 19 9 39 42 112 5.84 1.28  
SERVICES: Data analysis and visualization consulting       14 6 17 24 61 5.84 1.19  
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
WEB SERVICES: Searching 1 4 6 21 48 100 54 234 5.68 1.14 -0.03
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
OVERALL: Data analysis and visualization facilities   2 2 61 20 71 68 224 5.61 1.25 0.13
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
TRAINING: NERSC classes       20 11 22 21 74 5.59 1.17 0.20
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 2 2 7 3 38 190 171 413 6.21 0.92 -0.08
OVERALL: Network connectivity 1 1 10 13 30 135 205 395 6.28 0.99 0.15
OVERALL: Available Computing Hardware 2 4 9 21 52 159 147 394 6.00 1.10 -0.12
OVERALL: Available Software   1 2 29 33 142 181 388 6.21 0.95 -0.01
OVERALL: Consulting and Support Services 1   3 7 11 108 256 386 6.56 0.76 -0.07
OVERALL: Security 5   2 25 13 94 246 385 6.39 1.07 0.04
OVERALL: Hardware management and configuration 3 2 11 23 63 160 108 370 5.85 1.12 -0.13
OVERALL: Software management and configuration   1 5 24 30 142 156 358 6.16 0.97 -0.02
WEB SERVICES: NIM web interface     5 8 18 137 184 352 6.38 0.80 0.10
WEB SERVICES: www.nersc.gov overall   1 3 9 20 167 148 348 6.28 0.80 -0.10
SERVICES: Account support 1     3 8 87 248 347 6.66 0.64 -0.05
SERVICES: Computer and network operations support (24x7)   3 10 20 30 111 172 346 6.17 1.09 -0.17
WEB SERVICES: Ease of finding information 1 4 12 10 38 177 98 340 5.95 1.05 -0.10
OVERALL: Mass storage facilities     8 37 34 103 153 335 6.06 1.10 0.00
CONSULT: Overall   1 2 7 13 98 212 333 6.53 0.77 -0.04
CONSULT: Timely initial response to consulting questions     2 4 10 89 221 326 6.60 0.67 0.05
WEB SERVICES: Timeliness of information 1   6 9 29 143 137 325 6.21 0.91 -0.07
CONSULT: Quality of technical advice     2 9 14 104 195 324 6.48 0.76 -0.00
WEB SERVICES: Accuracy of information 1 2 1 5 26 132 157 324 6.32 0.85 -0.08
CONSULT: Amount of time to resolve your issue   1 5 10 19 104 183 322 6.39 0.89 0.03
NERSC SW: Software environment     2 8 14 145 150 319 6.36 0.74  
CONSULT: Followup to initial consulting questions   3 4 8 17 87 194 313 6.44 0.93 -0.04
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
SERVICES: Allocations process 2 1 10 20 24 109 117 283 6.03 1.16 -0.14
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
NERSC SW: Programming libraries     3 11 19 98 140 271 6.33 0.86  
NERSC SW: Fortran compilers 1 1 3 10 10 88 155 268 6.40 0.93  
NERSC SW: C/C++ compilers     1 18 10 77 130 236 6.34 0.91  
NERSC SW: General tools and utilities       21 22 96 97 236 6.14 0.92  
NETWORK: Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
WEB SERVICES: Searching 1 4 6 21 48 100 54 234 5.68 1.14 -0.03
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
NERSC SW: Applications software 2   3 19 20 87 100 231 6.10 1.08  
TRAINING: New User's Guide 1   5 11 23 92 98 230 6.14 1.00 -0.07
OVERALL: Data analysis and visualization facilities   2 2 61 20 71 68 224 5.61 1.25 0.13
CONSULT: Response to special requests (e.g. disk quota increases, etc.)     4 20 12 48 134 218 6.32 1.05 0.03
NERSC SW: Performance and debugging tools   1 2 27 34 79 70 213 5.87 1.07  
CONSULT: Software bug resolution 1 1 2 30 26 55 97 212 5.98 1.20 -0.05
TRAINING: Web tutorials 1   7 10 23 83 77 201 6.04 1.07 -0.10
NETWORK: Network performance within NERSC (e.g. Seaborg to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
CONSULT: On-line help desk     2 11 10 50 99 172 6.35 0.93 0.06
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25
NERSC SW: Visualization software 1   3 20 8 44 51 127 5.91 1.23  
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
NERSC SW: Data analysis software 2   1 19 9 39 42 112 5.84 1.28  
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
SERVICES: Data analysis and visualization services 1   1 10 10 36 32 90 5.93 1.14  
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
TRAINING: NERSC classes       20 11 22 21 74 5.59 1.17 0.20
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF SW: Software environment       2 3 26 35 66 6.42 0.72 0.18
NERSC SW: ACTS Collection 1     13 5 17 27 63 5.86 1.32  
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
SERVICES: Data analysis and visualization consulting       14 6 17 24 61 5.84 1.19  
PDSF SW: Programming libraries       4 2 23 30 59 6.34 0.84 0.13
PDSF SW: C/C++ compilers 1     1 5 17 34 58 6.38 1.02 0.11
PDSF SW: General tools and utilities     1 5 4 22 25 57 6.14 1.01 0.14
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
PDSF SW: Applications software       5 3 18 25 51 6.24 0.95 0.29
PDSF SW: Performance and debugging tools 1     6 5 18 20 50 5.96 1.23 -0.04
PDSF SW: CHOS     1 4 7 14 24 50 6.12 1.06  
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
PDSF SW: STAR     1 5 3 5 23 37 6.19 1.22  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses for Importance Average Importance ScoreStd. Dev. Total Responses for Satisfaction Average Satisfaction ScoreStd. Dev. Change from 2007
1 2 3
OVERALL: Satisfaction with NERSC 1 53 339 393 2.86 0.35 413 6.21 0.92 -0.08
OVERALL: Available Computing Hardware 2 68 307 377 2.81 0.41 394 6.00 1.10 -0.12
OVERALL: Network connectivity 1 78 289 368 2.78 0.42 395 6.28 0.99 0.15
OVERALL: Consulting and Support Services 4 87 283 374 2.75 0.46 386 6.56 0.76 -0.07
SERVICES: Account support 5 75 239 319 2.73 0.48 347 6.66 0.64 -0.05
OVERALL: Hardware management and configuration 8 125 220 353 2.60 0.53 370 5.85 1.12 -0.13
SERVICES: Allocations process 12 82 171 265 2.60 0.58 283 6.03 1.16 -0.14
SERVICES: Computer and network operations support (24x7) 19 110 223 352 2.58 0.59 346 6.17 1.09 -0.17
OVERALL: Available Software 22 123 221 366 2.54 0.61 388 6.21 0.95 -0.01
OVERALL: Software management and configuration 20 135 183 338 2.48 0.61 358 6.16 0.97 -0.02
WEB SERVICES: NIM web interface 11 161 151 323 2.43 0.56 352 6.38 0.80 0.10
OVERALL: Security 34 144 180 358 2.41 0.66 385 6.39 1.07 0.14
OVERALL: Mass storage facilities 44 130 172 346 2.37 0.70 335 6.06 1.10 0.00
SERVICES: Data analysis and visualization services 42 43 51 136 2.07 0.83 90 5.93 1.14  
OVERALL: Data analysis and visualization facilities 114 80 91 285 1.92 0.85 224 5.61 1.25 0.13
SERVICES: Data analysis and visualization consulting 43 42 30 115 1.89 0.79 61 5.84 1.19