NERSCPowering Scientific Discovery Since 1974

Contact us

Technical Questions, Computer Operations, Passwords, Account Support

1-800-666-3772 (or 1-510-486-8600)

Computer OperationsAccount SupportHPC Consulting

menu option 1 
(for passwords and off-hours problem reports/inquiries)
Hours: 24/7, 365 days a year 

menu option 2 or
accounts@nersc.gov or
http://nim.nersc.gov  
Hours: Weekdays 8-5 Pacific 

menu option 3 or
consult@nersc.gov 
Hours: Weekdays 8-5 Pacific 

or 
http://help.nersc.gov (On-line Help Desk)

or 
https://my.nersc.gov/tickets.php

NERSC Center Contacts

DirectorComputer AllocationsPublic information
Sudip Dosanjh
NERSC Director
Berkeley Lab, MS 59-4010A
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: sudip@lbl.gov
phone: (510) 495-2488
fax: (510) 486-6459
NERSC Allocations
email: allocations@nersc.gov
Jon Bashor
NERSC Communications
Berkeley Lab, MS 50B4236
1 Cyclotron Road
Berkeley, CA 94720-8148
USA
email: jbashor@lbl.gov
phone: (510) 486-5849
fax: (510) 486-4300

Contact NERSC Staff

Contact information for NERSC staff members is available from Berkeley Lab Phonebook.

Contacts by Issue

NERSC provides a wide array of help and services to its High-Performance Computing users. Please check the table below to identify the best way to get answers to your questions or to resolve your issues.  NERSC's business hours are M-F 8am-5pm Pacific Time. A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.

IssueHow to get Help
HPC Consulting
  • Programming advice
  • How to run jobs
  • Code debugging
  • Code performance issues
  • Anything not listed elsewhere in this table
Passwords (24/7)
  • Change your forgotten password online at nim.nersc.gov
  • If you cannot change your password online, call NERSC Computer Operations at 800-666-3772, option 1, or 510-486-6821.
Account Issues
System Status (24/7)
  • See our Live Status web page.
  • Call NERSC Computer Operations at 800-666-3772 option 1, or 510-486-6821.
Computer Security
  • Talk to a consultant (800-666-3772 option 3 or 510-486-8611)
  • Send email to security@nersc.gov
Urgent issues (24/7)
  • Call NERSC Computer Operations at 800-666-3772, option 1, or 510-486-6821.
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