All Satisfaction Questions and Changes from Previous Years
- How Satisfied are you? (sorted by Average Score)
- How Satisfied are you? (sorted by Number of Responses)
- 2001 to 2002 Changes
- 1999 to 2002 Changes
Legend:
| Satisfaction | Average Score |
|---|
| Very Satisfied |
6.5 - 7 |
| Mostly Satisfied |
5.5 - 6.4 |
| Somewhat Satisfied |
4.5 - 5.4 |
|
How Satisfied are you? (sorted by Average Score)
Topics from the Overall Satisfaction with NERSC section are indicated in bold; they tend to be answered by more users and rated lower than the topics in the ensuing sections that rate specific areas in more detail.
| Topic | No. of Responses | Average Score |
|---|
| SP: Uptime |
176 |
6.56 |
| Consulting: Timely Response |
207 |
6.51 |
| HPSS: Reliability |
127 |
6.51 |
| PDSF: Uptime |
41 |
6.51 |
| T3E: Uptime |
62 |
6.48 |
| Consulting: Technical Advice |
205 |
6.47 |
| PVP: Fortran Compilers |
34 |
6.47 |
| PDSF: C/C++ Compilers |
35 |
6.46 |
| PDSF: Fortran Compilers |
22 |
6.45 |
| T3E: Fortran Compilers |
49 |
6.45 |
| Consulting: Time to Solve Problems |
198 |
6.40 |
| Consulting: Response to Special Requests |
136 |
6.40 |
| Consulting: Followup |
188 |
6.39 |
| Account Support Services |
240 |
6.38 |
| HPSS: Overall |
142 |
6.39 |
| PDSF: User Environment |
39 |
6.38 |
| SP: Overall |
187 |
6.38 |
| HPSS: Uptime |
125 |
6.37 |
| SP: Fortran Compilers |
125 |
6.37 |
| HPSS: Performance |
126 |
6.35 |
| Overall Satisfaction with NERSC |
285 |
6.32 |
| PVP: Uptime |
39 |
6.31 |
| Consulting Services |
229 |
6.30 |
| PDSF: Overall |
46 |
6.26 |
| Web: Accuracy |
202 |
6.25 |
| PDSF: Software Libraries |
29 |
6.24 |
| T3E: User Environment |
54 |
6.24 |
| Training: New User's Guide |
138 |
6.21 |
| PDSF: Applications |
29 |
6.21 |
| Web: Timeliness |
181 |
6.20 |
| PDSF: Running Interactively |
39 |
6.18 |
| Software Maintenance & Configuration |
202 |
6.17 |
| Web: Running Jobs |
198 |
6.15 |
| PVP: User Environment |
34 |
6.15 |
| T3E: Software Libraries |
39 |
6.13 |
| SP: User Environment |
165 |
6.12 |
| T3E: Overall |
72 |
6.11 |
| SP: C/C++ Compilers |
76 |
6.11 |
| Hardware Management & Configuration |
210 |
6.10 |
| HPCF Website |
224 |
6.09 |
| SP: Software Libraries |
119 |
6.09 |
| Network Connectivity |
230 |
6.07 |
| PVP: Overall |
47 |
6.06 |
| Mass Storage Facilities |
205 |
6.04 |
| T3E: C/C++ Compilers |
25 |
6.04 |
| PDSF: Tools & Utilities |
28 |
6.04 |
| PDSF: SW Bug Resolution |
24 |
6.00 |
| NIM Interface |
91 |
6.00 |
| PVP: I/O |
27 |
6.00 |
| Available Software |
243 |
5.98 |
| Training: Online Tutorials |
108 |
5.97 |
| Available Computing Hardware |
242 |
5.97 |
| T3E: Tools & Utilities |
35 |
5.97 |
| PDSF: Queue Structure |
39 |
5.97 |
| SP: I/O |
143 |
5.97 |
| Web: SP Pages |
181 |
5.96 |
| Web: Software Pages |
168 |
5.96 |
| HPSS: User Interface |
130 |
5.95 |
| Consulting: Online Web Interface |
109 |
5.94 |
| PVP: C/C++ Compilers |
14 |
5.93 |
| SP: Queue Structure |
165 |
5.92 |
| Web: T3E Pages |
84 |
5.89 |
| Training: Web Pages |
99 |
5.89 |
| Web: Programming Info |
178 |
5.85 |
| T3E: SW Bug Resolution |
26 |
5.85 |
| Web: File Storage Pages |
114 |
5.84 |
| Allocations Process |
194 |
5.84 |
| T3E: SW Applications |
31 |
5.84 |
| PVP: Ability to Run Interactively |
33 |
5.82 |
| Web: PDSF |
37 |
5.81 |
| Web: Finding Info |
229 |
5.80 |
| SP: Tools & Utilities |
113 |
5.80 |
| T3E: Perf. & Debugging Tools |
32 |
5.78 |
| T3E: Queue Structure |
56 |
5.76 |
| SP: SW Applications |
90 |
5.70 |
| PVP: Queue Structure |
36 |
5.69 |
| T3E: I/O |
47 |
5.68 |
| Web: Searching |
175 |
5.66 |
| PDSF: I/O |
38 |
5.63 |
| PVP: SW Libraries |
28 |
5.61 |
| PVP: SW Bug Resolution |
15 |
5.60 |
| SP: SW Bug Resolution |
78 |
5.59 |
| PVP: Tools & Utilities |
21 |
5.57 |
| Web: PVP Pages |
55 |
5.55 |
| SP: Perf. & Debug Tools |
112 |
5.49 |
| SP: Ability to Run Interactively |
150 |
5.47 |
| PVP: SW Applications |
16 |
5.44 |
| Viz Server: Escher |
9 |
5.44 |
| SP: Batch Wait Time |
175 |
5.41 |
| Math Server: Newton |
8 |
5.38 |
| PVP: Perf. & Debug Tools |
18 |
5.33 |
| Training: Slides from Classes |
60 |
5.33 |
| PDSF: Perf. & Debug Tools |
28 |
5.25 |
| T3E: Batch Wait Time |
61 |
5.23 |
| Training: Classes |
40 |
5.12 |
| Training: Overall |
103 |
4.99 |
| Visualization Services |
94 |
4.83 |
| PVP: Batch Wait Time |
35 |
4.77 |
|
How Satisfied are you? (sorted by Number of Responses)
This ordering helps to indicate which services are used most by users (and is probably a better indicator than the services clicked for the question What NERSC resources do you use?
| Topic | No. of Responses | Average Score |
|---|
| Overall Satisfaction with NERSC |
285 |
6.32 |
| Available Software |
243 |
5.98 |
| Account Support Services |
240 |
6.38 |
| Available Computing Hardware |
242 |
5.97 |
| Network Connectivity |
230 |
6.07 |
| Consulting Services |
229 |
6.30 |
| Web: Finding Info |
229 |
5.80 |
| HPCF Website |
224 |
6.09 |
| Hardware Management & Configuration |
210 |
6.10 |
| Consulting: Timely Response |
207 |
6.51 |
| Consulting: Technical Advice |
205 |
6.47 |
| Mass Storage Facilities |
205 |
6.04 |
| Web: Accuracy |
202 |
6.25 |
| Software Maintenance & Configuration |
202 |
6.17 |
| Consulting: Time to Solve Problems |
198 |
6.40 |
| Web: Running Jobs |
198 |
6.15 |
| Allocations Process |
194 |
5.84 |
| Consulting: Followup |
188 |
6.39 |
| SP: Overall |
187 |
6.38 |
| Web: Timeliness |
181 |
6.20 |
| Web: SP Pages |
181 |
5.96 |
| Web: Programming Info |
178 |
5.85 |
| SP: Uptime |
176 |
6.56 |
| Web: Searching |
175 |
5.66 |
| SP: Batch Wait Time |
175 |
5.41 |
| Web: Software Pages |
168 |
5.96 |
| SP: User Environment |
165 |
6.12 |
| SP: Queue Structure |
165 |
5.92 |
| SP: Ability to Run Interactively |
150 |
5.47 |
| SP: I/O |
143 |
5.97 |
| HPSS: Overall |
142 |
6.39 |
| Training: New User's Guide |
138 |
6.21 |
| Consulting: Response to Special Requests |
136 |
6.40 |
| HPSS: User Interface |
130 |
5.95 |
| HPSS: Reliability |
127 |
6.51 |
| HPSS: Performance |
126 |
6.35 |
| HPSS: Uptime |
125 |
6.37 |
| SP: Fortran Compilers |
125 |
6.37 |
| SP: Software Libraries |
119 |
6.09 |
| Web: File Storage Pages |
114 |
5.84 |
| SP: Tools & Utilities |
113 |
5.80 |
| SP: Perf. & Debug Tools |
112 |
5.49 |
| Consulting: Online Web Interface |
109 |
5.94 |
| Training: Online Tutorials |
108 |
5.97 |
| Training: Overall |
103 |
4.99 |
| Training: Web Pages |
99 |
5.89 |
| Visualization Services |
94 |
4.83 |
| NIM Interface |
91 |
6.00 |
| SP: SW Applications |
90 |
5.70 |
| Web: T3E Pages |
84 |
5.89 |
| SP: SW Bug Resolution |
78 |
5.59 |
| SP: C/C++ Compilers |
76 |
6.11 |
| T3E: Overall |
72 |
6.11 |
| T3E: Uptime |
62 |
6.48 |
| T3E: Batch Wait Time |
61 |
5.23 |
| Training: Slides from Classes |
60 |
5.33 |
| T3E: Queue Structure |
56 |
5.76 |
| Web: PVP Pages |
55 |
5.55 |
| T3E: User Environment |
54 |
6.24 |
| T3E: Fortran Compilers |
49 |
6.45 |
| PVP: Overall |
47 |
6.06 |
| T3E: I/O |
47 |
5.68 |
| PDSF: Overall |
46 |
6.26 |
| PDSF: Uptime |
41 |
6.51 |
| Training: Classes |
40 |
5.12 |
| PDSF: User Environment |
39 |
6.38 |
| PVP: Uptime |
39 |
6.31 |
| PDSF: Running Interactively |
39 |
6.18 |
| T3E: Software Libraries |
39 |
6.13 |
| PDSF: Queue Structure |
39 |
5.97 |
| PDSF: I/O |
38 |
5.63 |
| Web: PDSF |
37 |
5.81 |
| PVP: Queue Structure |
36 |
5.69 |
| PDSF: C/C++ Compilers |
35 |
6.46 |
| T3E: Tools & Utilities |
35 |
5.97 |
| PVP: Batch Wait Time |
35 |
4.77 |
| PVP: Fortran Compilers |
34 |
6.47 |
| PVP: User Environment |
34 |
6.15 |
| PVP: Ability to Run Interactively |
33 |
5.82 |
| T3E: Perf. & Debugging Tools |
32 |
5.78 |
| T3E: SW Applications |
31 |
5.84 |
| PDSF: Software Libraries |
29 |
6.24 |
| PDSF: Applications |
29 |
6.21 |
| PDSF: Tools & Utilities |
28 |
6.04 |
| PVP: SW Libraries |
28 |
5.61 |
| PDSF: Perf. & Debug Tools |
28 |
5.25 |
| PVP: I/O |
27 |
6.00 |
| T3E: SW Bug Resolution |
26 |
5.85 |
| T3E: C/C++ Compilers |
25 |
6.04 |
| PDSF: SW Bug Resolution |
24 |
6.00 |
| PDSF: Fortran Compilers |
22 |
6.45 |
| PVP: Tools & Utilities |
21 |
5.57 |
| PVP: Perf. & Debug Tools |
18 |
5.33 |
| PVP: SW Applications |
16 |
5.44 |
| PVP: SW Bug Resolution |
15 |
5.60 |
| PVP: C/C++ Compilers |
14 |
5.93 |
| Viz Server: Escher |
9 |
5.44 |
| Math Server: Newton |
8 |
5.3 |
|
2001 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the 2001 and 2002 user surveys.
| Topic | 2002 Score | 2001 Score | Change |
|---|
| SP: Uptime |
6.56 |
5.53 |
+1.03 |
| SP: Perf. & Debugging Tools |
5.49 |
4.69 |
+0.80 |
| SP: Ability to Run Interactively |
5.47 |
4.71 |
+0.76 |
| SP: Queue Structure |
5.92 |
5.19 |
+0.73 |
| SP: Overall |
6.38 |
5.82 |
+0.56 |
| SP: Batch Wait Time |
5.41 |
4.92 |
+0.49 |
| SP: Fortran Compilers |
6.36 |
5.96 |
+0.40 |
| T3E: Queue Structure |
5.76 |
5.36 |
+0.40 |
| SP: C/C++ Compilers |
6.11 |
5.72 |
+0.39 |
| T3E: Tools & Utilities |
5.97 |
5.65 |
+0.32 |
| Visualization Services |
4.83 |
4.51 |
+0.32 |
| SP: I/O |
5.97 |
5.67 |
+0.30 |
| Hardware Maintenance & Config. |
6.10 |
5.82 |
+0.28 |
| Training: New User's Guide |
6.21 |
5.94 |
+0.27 |
| T3E: Uptime |
6.48 |
6.22 |
+0.26 |
| Software Maintenance & Config. |
6.17 |
5.92 |
+0.25 |
| Web: SP Pages |
5.96 |
5.78 |
+0.18 |
| Available Software |
5.98 |
5.81 |
+0.17 |
| Allocations Process |
5.84 |
6.00 |
-0.16 |
| PVP: Perf. & Debugging Tools |
5.33 |
6.06 |
-0.73 |
|
1999 to 2002 Changes:
The following are statistically significant changes for responses to questions common to the 1999 and 2002 user surveys (1999 was prior to the SP's arrival at NERSC).
| Topic | 2002 Score | 1999 Score | Change |
|---|
| PVP: Overall |
6.06 |
5.05 |
+1.01 |
| PVP: Batch Wait Times |
4.77 |
3.95 |
+0.82 |
| PVP: Queue Structure |
5.69 |
5.03 |
+0.66 |
| PVP: Ability to Run Interactively |
5.82 |
5.18 |
+0.64 |
| Visualization Services |
4.83 |
4.37 |
+0.46 |
| HPSS: Performance |
6.35 |
5.90 |
+0.45 |
| T3E: I/O |
5.68 |
5.23 |
+0.45 |
| PVP: I/O |
6.00 |
5.56 |
+0.44 |
| PVP: Fortran Compilers |
6.47 |
6.04 |
+0.43 |
| Hardware Maintenance & Config. |
6.10 |
5.71 |
+0.39 |
| T3E: Queue Structure |
5.76 |
5.47 |
+0.29 |
| Software Maintenance & Config. |
6.17 |
5.89 |
+0.28 |
| HPSS: Overall |
6.39 |
6.12 |
+0.27 |
| T3E: Fortran Compilers |
6.45 |
6.20 |
+0.25 |
| HPCF Website |
6.09 |
5.87 |
+0.22 |
| T3E: Uptime |
6.48 |
6.26 |
+0.22 |
| Web: Timeliness of Info |
6.20 |
5.99 |
+0.21 |
| Consulting: Timely Response |
6.51 |
6.64 |
-0.13 |
| Consulting: Overall |
6.30 |
6.58 |
-0.28 |
| Training: Slides from Classes |
5.33 |
5.95 |
-0.62 |
| PVP: Software Libraries |
5.61 |
6.40 |
-0.81 |
| Training: Classes |
5.12 |
6.19 |
-1.07 |
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