For Users
Contact Us
NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time (except holidays).
If you cannot change your password online, email account support. Staff are available Monday - Friday, 8 a.m. – 5 p.m. Pacific Time (except holidays).
Visit the NERSC accounting and identity management portal, Iris.
Apply for an allocation of computing time and data storage.
Consult our accounts documentation.
NERSC users: Inquire via the NERSC Help Portal.
If you are not already a NERSC user, email your inquiry:
Visit the Center Status page.
Open an incident at the NERSC help portal with "Category = Security."
If you can't access the help portal and need urgent assistance, email our security team at security@nersc.gov.
Check the Center Status page first.
Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. If you don't receive an answer, please leave a message describing the issue.
Report at the NERSC Help Portal. If you are not a NERSC user, please email feedback to our webmaster.
Contact Us
NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time (except holidays).
If you cannot change your password online, email account support. Staff are available Monday - Friday, 8 a.m. – 5 p.m. Pacific Time (except holidays).
Visit the NERSC accounting and identity management portal, Iris.
Apply for an allocation of computing time and data storage.
Consult our accounts documentation.
NERSC users: Inquire via the NERSC Help Portal.
If you are not already a NERSC user, email your inquiry:
Visit the Center Status page.
Open an incident at the NERSC help portal with "Category = Security."
If you can't access the help portal and need urgent assistance, email our security team at security@nersc.gov.
Check the Center Status page first.
Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. If you don't receive an answer, please leave a message describing the issue.
Report at the NERSC Help Portal. If you are not a NERSC user, please email feedback to our webmaster.
New to NERSC and HPC?
Read the guide
Don’t know a job queue from a file system? Our “Absolute Beginner’s Guide,” takes you step-by-step through the concepts of a high performance computing environment before you begin.
Ready to jump in?
If you prefer to learn by doing, our welcome packet provides some information about NERSC and then tells you how to dive right in with some common commands.
Resources
Tune in to NERSC info
Watch videos on NERSC's official YouTube channel, including special events, past training sessions, and quick-start vignettes.
Hit the books
Already know your way around a command line? Read up on all the details of how to use NERSC resources in our technical documentation.
Get more help
Stuck? Stumped? Stymied? The user help portal is where you can open a ticket and get help from an expert at NERSC.
Let us tell your story
NERSC is looking for scientific- and code-development success stories to highlight to NERSC users, DOE program managers, and the broader scientific community in our science highlights.
Please acknowledge NERSC
Your nod helps us demonstrate NERSC’s value to research. Help us continue to help you do great science.