E-mail Communications

Email is the primary way that NERSC communicates essential information to its users. This is why NERSC requires users to keep an up-to-date email address on file that matches their institution. Adding an alternative email address to your account is also possible.

Your email address can be updated in the Iris accounting interface under the “Details” tab.

NERSC reserves the right to disable accounts with invalid email addresses.

How we use your email

Announcements of interest to the NERSC user community are sent via email and saved in email archives.

Every user with an active NERSC account is automatically subscribed to the NERSC users’ email list. 

Users cannot unsubscribe from this list because it is our primary channel for communicating essential and timely information to our users.

If you are a principal investigator or account manager, you will also receive emails specifically related to your role.

Other email lists are summarized in the table below.

NERSC email lists

N - NERSC staff can post 
X - NUGEX can post 
A - Any list member can post

NERSC email lists

Email list Subscriptions Content
nersc-status@lbl.gov(N) Can subscribe* All “down” and “back up” announcements; all regularly scheduled downtime that isn’t taken. This includes all system and network downtimes that affect access to NERSC machines. All major downtimes are also sent to the compulsory users’ email list.
nersc-nugex@lbl.gov(A,N) Automatic; cannot subscribe The executive committee members of the NERSC Users Group (NUGEX) use this list to communicate with each other.
account-managers@nersc.gov(N) Automatic; cannot subscribe Communications from NERSC for project account managers and PIs
users@nersc.gov(N) Automatic (all active NERSC users belong) These are important announcements of interest to all NERSC users. This list does not include status announcements other than major downtime.

*To subscribe to the NERSC status email list, visit our Google Groups page and apply for membership.