Email Communications
Email is the primary channel through which NERSC delivers essential, timely user information and updates.
As such, NERSC requires users to keep a valid, up-to-date email address on file that matches their institution and remain subscribed to essential user communications.
Email addresses can be updated in the Iris accounting interface under the “Details” tab.
Important
If you unsubscribe from our user communications emails, your NERSC account will be disabled. Likewise, NERSC reserves the right to disable accounts with invalid email addresses.
How we use your email
Every user with an active NERSC account is automatically subscribed to essential user communications, including the weekly newsletter.
If you unsubscribe from these essential communications, we will deactivate your NERSC account. Please whitelist no-reply@news.nersc.gov in your email reader to ensure we can reach you with important communications. Users may also add an alternative email address to their accounts using Iris.
If you are a principal investigator or account manager, you will also receive emails specifically related to your role.
Email lists
N - NERSC staff can post
A - Any list member can post
| Title | From | Subscriptions | Content |
|---|---|---|---|
| NERSC Users Weekly Email (N) | no-reply@news.nersc.gov | Automatic (all active NERSC users belong) | All NERSC users must remain subscribed to retain an active NERSC account. Important announcements, major downtime, and news of interest to NERSC users. |
| Account Managers and PIs (N) | no-reply@news.nersc.gov | Automatic; cannot subscribe | Communications from NERSC for project account managers and PIs |
| Status Updates (N) | nersc-status@lbl.gov | Can subscribe* | All “down” and “back up” announcements, as well as all regularly scheduled downtime that isn’t taken. Major downtimes are also sent to the compulsory users’ email list. |
| NUG Executive Committee (A,N) | nersc-nugex@lbl.gov | Automatic; cannot subscribe | The executive committee members of the NERSC Users Group (NUGEX) use this list to communicate with each other. |
*To subscribe to the NERSC status email list, visit our Google Groups page and apply for membership.