The Art of Conversation with CrayPort
May 9, 2019 by Elizabeth Bautista
Owen James presents at CUG19 - The Art of Conversation with CrayPort - the ServiceNow-CrayPort integration.
The National Energy Research Scientific Computing Center (NERSC) is the primary scientific computing facility for the Office of Science in the U.S. Department of Energy. NERSC houses top-ranked Cray supercomputers, and staff works very closely with on-site Cray engineers, submitting on average 75 Cray cases each month. Until recently, submitting a Cray case was done by phone or email, and all subsequent updates were delivered manually. This process caused delays, errors during manual data entry, and increased incident processing and resolution time. In 2018, NERSC deployed an API-based bidirectional integration that allowed submitting and updating Cray cases directly from one Incident Management platform, thus streamlining 24x7 operations and enhancing communication between engineering teams.
As the first site to implement this solution, we will share our development and deployment experience, as well as some report data. This solution is extendable to any Incident Management platform.
Link to the paper is here.
CUG slides are here.