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How to Get Help at NERSC

  • NERSC provides a wide array of help and services to its High Performance Computing users. Please check the table below to identify the best way to get answers to your questions or resolve your issues.
  • NERSC's business hours are M-F 8am-5pm Pacific Time.
  • A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.

IssueHow to get Help
HPC Consulting
  • Programming advice
  • How to run jobs
  • Code debugging
  • Code performance issues
  • Anything not listed elsewhere in this table
  1. Use the On-line Help Desk
  2. Send email to consult@nersc.gov
  3. Talk to a consultant (1-800-666-3772 option 3 or 1-510-486-8611 Business Hours)
  4. See the New User's Guide
Passwords (24/7)
  1. Call NERSC Account Support at 1-800-666-3772, option 2, or 1-510-486-8612.
Account Issues
  1. Call NERSC Account Support at 1-800-666-3772 option 2, or 1-510-486-8612.
  2. Send email to accounts@nersc.gov
  3. Use the NERSC Information Management web interface. (24/7)
System Status (24/7)
  1. See our Status and Statistics web page.
  2. Call NERSC Computer Operations at 1-800-666-3772 option 1, or 1-510-486-6821.
Computer Security
  1. Talk to a consultant (1-800-666-3772 option 3 or 1-510-486-8611)
  2. Send email to security@nersc.gov
Any urgent issues (24/7)
  1. Call NERSC Computer Operations at 1-800-666-3772, option 1, or 1-510-486-6821.
Networking
  1. Talk to a consultant (1-800-666-3772 option 3 or 1-510-486-8611)
  2. Network performance, optimization, and debugging issues: send email to net@nersc.gov
Staff Directory
  1. See Contact NERSC
Web Feedback
  1. webmaster@nersc.gov
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Page last modified: Wed, 09 Sep 2009 19:23:05 GMT
Page URL: http://www.nersc.gov/nusers/help/
Web contact: webmaster@nersc.gov
Computing questions: consult@nersc.gov

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