HPC Users

How to Get Help at NERSC

NERSC provides a wide array of help and services to its High Performance Computing users. Please check the table below to identify the best way to get answers to your questions or resolve your issues.
NERSC's business hours are M-F 8am-5pm Pacific Time.
A limited number of services and urgent matters are handled by NERSC Computer Operations after business hours.

Issue	How to get Help
HPC Consulting Programming advice How to run jobs Code debugging Code performance issues Anything not listed elsewhere in this table	Use the On-line Help Desk Send email to consult@nersc.gov Talk to a consultant (1-800-666-3772 #3 or 1-510-486-8611 Business Hours) See the New User's Guide
Passwords (24/7)	Call NERSC Account Support at 1-800-666-3772, #2, or 1-510-486-8612.
Account Issues	Call NERSC Account Support at 1-800-666-3772 #2, or 1-510-486-8612. Send email to accounts@nersc.gov Use the NERSC Information Management web interface. (24/7)
System Status (24/7)	See our Status and Statistics web page. Call NERSC Computer Operations at 1-800-666-3772 #1, or 1-510-486-6821.
Computer Security	Talk to a consultant (1-800-666-3772 #3 or 1-510-486-8611) Send email to security@nersc.gov
Any urgent issues (24/7)	Call NERSC Computer Operations at 1-800-666-3772, menu option 1, or 1-510-486-6821.
Networking	Talk to a consultant (1-800-666-3772 #3 or 1-510-486-8611) Network performance, optimization, and debugging issues: send email to net@nersc.gov
Staff Directory	See Contact NERSC
Web Feedback	webmaster@nersc.gov

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