How to Get Help at NERSC
-
NERSC provides a wide array of help and services to its
High Performance Computing users. Please check the table
below to identify the best way to get answers to your
questions or resolve your issues.
-
NERSC's business hours are M-F 8am-5pm Pacific Time.
- A limited number of services and urgent matters are handled by NERSC Computer Operations
after business hours.
| Issue | How to get Help |
HPC Consulting
- Programming advice
- How to run jobs
- Code debugging
- Code performance issues
- Anything not listed elsewhere in this table
|
- Use the On-line
Help Desk
- Send email to
consult@nersc.gov
- Talk to a consultant
(1-800-666-3772 option 3
or 1-510-486-8611 Business Hours)
- See the New User's Guide
|
| Passwords (24/7) |
- Call NERSC Account Support at
1-800-666-3772, option 2, or 1-510-486-8612.
|
| Account Issues |
- Call NERSC Account Support at
1-800-666-3772 option 2, or 1-510-486-8612.
- Send email to
accounts@nersc.gov
- Use the NERSC Information
Management web interface. (24/7)
|
| System Status (24/7) |
- See our Status and Statistics
web page.
- Call NERSC Computer Operations at
1-800-666-3772 option 1, or 1-510-486-6821.
|
| Computer Security |
- Talk to a consultant
(1-800-666-3772 option 3
or 1-510-486-8611)
- Send email to security@nersc.gov
|
| Any urgent issues (24/7) |
- Call NERSC Computer Operations at
1-800-666-3772, option 1, or 1-510-486-6821.
|
| Networking |
- Talk to a consultant
(1-800-666-3772 option 3
or 1-510-486-8611)
- Network performance, optimization, and debugging issues:
send email to net@nersc.gov
|
| Staff Directory |
- See Contact NERSC
|
| Web Feedback |
- webmaster@nersc.gov
|
|