| Topic |
Satisfaction |
|---|
| No. of Responses | Avgerage |
|---|
| Consulting: Timely response |
134 | 6.64 |
 |
| Consulting overall |
154 | 6.58 |
|
| Consulting: Quality of technical advice |
134 | 6.52 |
|
| HPSS: Reliability |
81 | 6.46 |
 |
| Consulting: Followup |
106 | 6.43 |
|
| Account support |
136 | 6.39 |
|
| HPSS: Uptime |
81 | 6.33 |
|
| PVP: Uptime |
93 | 6.29 |
 |
| Consulting: Response to special requests |
103 | 6.28 |
|
| Account support: Ease of obtaining account info |
124 | 6.26 |
|
| T3E: Uptime |
93 | 6.26 |
 |
| Overall satisfaction with NERSC |
176 | 6.25 |
 |
| Web: Accuracy |
94 | 6.22 |
 |
| Training: classes (attendees) |
21 | 6.19 |
 |
| Software: Programming Libraries |
50 | 6.18 |
 |
| Training: Online Tutorials |
40 | 6.17 |
|
| Network connectivity |
143 | 6.17 |
|
| T3E: Overall |
64 | 6.17 |
|
| Account support: Ease of modifying account info |
124 | 6.15 |
|
| Software: User Environment |
68 | 6.12 |
|
| Software: Fortran Compilers |
68 | 6.12 |
|
| HPSS: Overall |
69 | 6.12 |
|
| Web: Getting Started Guide |
73 | 6.08 |
|
| Mass storage overall |
120 | 6.06 |
|
| HPSS: User interface |
72 | 6.06 |
|
| Web: Timeliness |
90 | 5.99 |
|
| Web: T3E Section |
72 | 5.99 |
|
| Available software |
129 | 5.99 |
|
| Available computing hardware |
138 | 5.96 |
|
| Training: Online class slides |
19 | 5.95 |
|
| Web: NERSC-specific info |
72 | 5.93 |
|
| Software: General tools and utilities |
44 | 5.90 |
|
| HPSS: Performance |
73 | 5.90 |
|
| Software maintenance and configuration |
114 | 5.89 |
|
| HPCF web site overall |
134 | 5.87 |
|
| Allocations process |
118 | 5.87 |
|
| Web: File Storage Section |
66 | 5.82 |
|
| Software: C/C++ Compilers |
40 | 5.81 |
|
| Training: Teleconference lectures |
9 | 5.78 |
|
| Software: Bug resolution |
34 | 5.77 |
|
| Software: Local documentation |
52 | 5.76 |
|
| Web: Programming Info |
86 | 5.74 |
|
| Software: Accounting tools |
47 | 5.73 |
|
| Hardware management and configuration |
121 | 5.71 |
|
| Web: Ease of navigation |
117 | 5.70 |
|
| Training: Streaming AV |
10 | 5.70 |
|
| Software: Application software |
33 | 5.69 |
|
| Web: Searching |
83 | 5.69 |
|
| Web: PVP Section |
55 | 5.69 |
|
| HPSS: Response Time |
75 | 5.68 |
|
| T3E: Ability to run interactively |
85 | 5.60 |
|
| PVP: Disk configuration and I/O performance |
93 | 5.56 |
|
| T3E: Batch queue structure |
81 | 5.47 |
|
| Software documentation |
117 | 5.46 |
|
| Software: Performance and Debugging Tools |
49 | 5.45 |
|
| Visualization Server: Escher |
11 | 5.45 |
|
| Software: Vendor Documentation |
37 | 5.26 |
|
| Math Server: Newton |
12 | 5.25 |
|
| T3E: Disk configuration and I/O performance |
71 | 5.23 |
|
| Web-based training |
69 | 5.19 |
|
| PVP: Ability to run interactively |
68 | 5.18 |
|
| PVP: Overall |
58 | 5.05 |
|
| T3E: Batch wait time |
71 | 5.04 |
|
| PVP: Batch queue structure |
60 | 5.03 |
|
| Training classes (all responses) |
59 | 4.85 |
|
| Visualization services |
57 | 4.37 |
|
| PVP: Batch wait time |
62 | 3.95 |
|