| Satisfaction | Value | Importance | Value |
|---|---|---|---|
| Very Satisfied | 7 | Very Important | 3 |
| Mostly Satisfied | 6 | Somewhat Important | 2 |
| Somewhat Satisfied | 5 | Not Important | 1 |
| Neutral | 4 | ||
| Somewhat Dissatisfied | 3 | ||
| Mostly Dissatisfied | 2 | ||
| Very Dissatisfied | 1 | ||
| Topic | Satisfaction | Importance | ||||
|---|---|---|---|---|---|---|
| No. of Responses | Avg. | '98/Change | No. of Responses | Avg. | '98/Change | |
| Consulting services | 154 | 6.58 | 5.87/+0.71 | 145 | 2.63 | 2.70/-0.07 |
| Account support | 136 | 6.39 | 5.67/+0.72 | 124 | 2.48 | 2.31/+0.17 |
| Overall satisfaction | 176 | 6.25 | 5.43/+0.82 | 162 | 2.87 | 2.77/+0.10 |
| Network connectivity | 143 | 6.17 | 5.70/+0.47 | 130 | 2.87 | 2.84/+0.03 |
| Mass storage facilities | 120 | 6.06 | 5.13/+0.93 | 115 | 2.47 | 2.06/+0.41 |
| Available software | 129 | 5.99 | 116 | 2.57 | ||
| Available computing hardware | 138 | 5.96 | 127 | 2.82 | ||
| Software maintenance and configuration | 114 | 5.89 | 100 | 2.54 | ||
| HPCF web site | 134 | 5.87 | 5.54/+0.33 | 123 | 2.31 | 2.51/-0.20 |
| Allocations process | 118 | 5.87 | 4.60/+1.27 | 109 | 2.61 | 2.31/+0.30 |
| Hardware management and configuration | 121 | 5.71 | 107 | 2.69 | ||
| Software documentation | 117 | 5.46 | 104 | 2.50 | ||
| Web-based training | 69 | 5.19 | 75 | 1.81 | ||
| Training classes | 59 | 4.85 | 69 | 1.52 | ||
| Visualization services | 57 | 4.37 | 67 | 1.58 | ||
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