NERSC 1998 User Survey Results

1. NERSC is best, better than; favorable evaluation: 31 responses
   • better help from consultants, consultants are truly experts
     
   • more user friendly, better user support, more responsive
     
   • excellent computer support and CS expertise
     
   • more computing power than [another] center, more and better resources
     
   • web manuals easy to use and understand, lots of template scripts and programs
     
   • more reliable and easier to use, a usable production facility
     

2. NERSC is the same as; mixed evaluation; not bad: 11 responses
   • responded faster but not as accommodating for some things
     
   • best overall for user support but not as good at simply providing huge chunks of time
     
   • good in general consulting services but bad in usability of machines; bad queue structure and charging system on C90
     

3. NERSC is less good: 5 responses
   • not good for code development; NERSC does not support new ideas

4. No experience with other centers; N/A: 5 responses

5. Provided description of other centers but no evaluation; no comment: 4 responses

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