NERSC 1998 User Survey Results - Summary

Question 7: In what areas should NERSC improve? (all responses here)
Question 8: What additional resources would you like NERSC to provide? (all responses here)
Question 10: If you were in charge of NERSC what changes would you implement? (all responses here)

We combined the answers the above questions because there was a great deal of duplication in the answers. NERSC responses to these comments are included in bold.

  1. Provide more cycles / more machines: 26 responses

  2. Better software support: 20 responses

  3. Better / different batch management: 19 responses

  4. Better/different allocations process: 11 responses

  5. Improve documentation/training: 10 responses

  6. More storage, better storage interfaces, better file management, new file services: 9 responses

  7. Better accounting/charging/account management procedures: 8 responses

  8. Keep users better informed; better interactions with users: 6 responses

  9. Improve the T3E / other T3E issues: 6 responses

  10. Faster networks / better response time: 5 responses

  11. Less down time: 4 responses

  12. Provide a workstation farm; better PDSF support: 4 responses

  13. Visualization support/software: 4 responses

  14. Increase research / scientific computing support: 3 responses

  15. No changes needed: 3 responses

  16. Miscellaneous: 3 responses


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  1. Provide more cycles / more machines: 26 responses

    NERSC is addressing this concern through the NERSC-3 procurement process.

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  2. Better software support: 20 responses

    Some of the software mentioned above is already on the machines, for example: tcsh, CVS, emacs. We can't provide some of the software listed because it is no longer supported, for example, f77. We evaluate all software requests, and consider the anticipated usage and the cost.

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  3. Better / different batch management: 19 responses

    NERSC has developed a new proposal for the T3E queue structure which should be implemented by December 1998:

    queue name       current limit       new limit    change
    ----------------------------------------------------------------------
    serial            4   hours        4   hours      create separate pipe 
    debug             0.5 hour         0.5 hour       create separate pipe
    pe32              4   hours        4   hours      no change  
    pe64              4   hours        4   hours      no change    
    pe128             2   hours        4   hours      2X change    
    pe256             1   hours        4   hours      4X change
    pe512             1   hours        4   hours      4X change
    gc128            12   hours       12   hours      no change         
    gc256            12   hours       12   hours      no change 
    long_128              -           12   hours      new queue   
    
    The J90 Cluster queue structure will be evaluated next. We will try to make the NQS software easier to use and understand by writing better web documentation.

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  4. Better/different allocations process: 11 responses

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  5. Improve documentation/training: 10 responses

    We do continuous work on web pages; the survey tells us we need to focus especially on the software pages and batch documentation (also on the visualization pages, but these affect fewer users). We will provide a new search engine by the end of January, 1999. We are now offering teleconference classes: see NERSC Training Classes.

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  6. More storage, better storage interfaces, better file management, new file services: 9 responses

    HSI is being introduced as an HPSS user interface. We will continue to get more storage capacity all the time.

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  7. Better accounting/charging/account management procedures: 8 responses

    NERSC is working on a plan to redesign CUB, the database which manages accounting information. Deployment of the new system is expected for FY'2000. More account creation procedures will be automated this year, especially for HPSS accounts.

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  8. Keep users better informed; better interactions with users: 6 responses

    One of the things NERSC learned from the survey was that users would like more email notification from NERSC. We have already started sending out more information by email in response to this.

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  9. Improve the T3E / other T3E issues: 6 responses

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  10. Faster networks / better response time: 5 responses

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  11. Less down time: 4 responses

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  12. Provide a workstation farm; better PDSF support: 4 responses

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  13. Visualization support/software: 4 responses

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  14. Increase research / scientific computing support: 3 responses

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  15. No changes needed: 3 responses

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  16. Miscellaneous: 3 responses

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