NERSC User Surveys
User Surveys Home2006 survey results
Response SummaryDemographics
Overall Satisfaction
All Satisfaction Ratings
Hardware
Software
Visualization &
Data Analysis
HPC Consulting
Services &
Communications
Web Interfaces
Training
Comments
Results Query Interface
Survey Text
Printable
Documents
Ratings & FullComments
2006 User Survey Results: Web Interfaces
Legend:
|
|
Satisfaction with Web Interfaces
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2005 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |||||
| WEB: Accuracy of information | 1 | 6 | 7 | 79 | 106 | 199 | 6.42 | 0.75 | 0.02 | ||
| WEB: NERSC web site overall (www.nersc.gov) | 2 | 4 | 8 | 92 | 105 | 211 | 6.39 | 0.74 | 0.10 | ||
| NIM | 3 | 2 | 19 | 76 | 102 | 202 | 6.35 | 0.81 | 0.19 | ||
| On-line help desk | 1 | 1 | 6 | 11 | 41 | 55 | 115 | 6.21 | 1.02 | 0.04 | |
| WEB: Timeliness of information | 1 | 13 | 21 | 69 | 90 | 194 | 6.21 | 0.92 | 0.09 | ||
| WEB: Ease of finding information | 1 | 4 | 9 | 33 | 90 | 72 | 209 | 6.02 | 0.99 | 0.09 | |
| WEB: Searching | 3 | 13 | 18 | 41 | 35 | 110 | 5.84 | 1.09 | 0.14 | ||
Comments about web interfaces: 14 responses
Suggestions for improvement /difficulties using
Please update the web pages with queue information more frequently.
http://www.nersc.gov/nusers/resources/PDSF/stats/ (found by going to www.nersc.gov -> PDSF -> Batch Stats) should show the SGE batch statistics.
The web site does not document the process for changing passwords clearly.
the site certificate seems to have issues with some browsers
I occasionanally come across outdated info. No other significant issues.
Comments about NIM
NIM should allow users to submit a file (pdf, word document, etc.) for allocations requests rather than fill in an online text box that doesn't allow for formatting, editing, figures, special characters, etc.
The NIM interface looks strange in Firefox because of the frames. Perhaps it's time for an upgrade.
I find the NIM interface hard to use; but I haven't spent too mch time learning it which might be the problem. ...
In general the website is OK to good. However, I find the NIM web user interface very poor and non-intuitive.
NIM.nersc has worked very well for me the few times I've needed it.
Comments about searching
Searching for relevant information, e.g. ways to optimize code on different architectures, suitability of numerical algorithms and libraries for solving specific problems, could and should be improved.
... Searching in general hasn't been too useful, but I don't know if that's the search function or missing content.
Sometimes very hard to find out special flags of xlC compiler.
Good website
The web site is really very useful, both for beginners & for advanced people. I am really very impressed.
Good online help desk
Messages left on the online help desk were answered usually within a few hours.
