2002 User Survey Results: All Satisfaction Questions and Changes from Previous Years


Legend:

SatisfactionAverage Score
Very Satisfied6.5 - 7
Mostly Satisfied5.5 - 6.4
Somewhat Satisfied4.5 - 5.4

How Satisfied are you? (sorted by Average Score)

Topics from the Overall Satisfaction with NERSC section are indicated in bold; they tend to be answered by more users and rated lower than the topics in the ensuing sections that rate specific areas in more detail.

TopicNo. of Responses Average Score
SP: Uptime1766.56
Consulting: Timely Response2076.51
HPSS: Reliability1276.51
PDSF: Uptime416.51
T3E: Uptime626.48
Consulting: Techical Advice2056.47
PVP: Fortran Compilers346.47
PDSF: C/C++ Compilers356.46
PDSF: Fortran Compilers226.45
T3E: Fortran Compilers496.45
Consulting: Time to Solve Problems1986.40
Consulting: Response to Special Requests1366.40
Consulting: Followup1886.39
Account Support Services2406.38
HPSS: Overall1426.39
PDSF: User Environment396.38
SP: Overall1876.38
HPSS: Uptime1256.37
SP: Fortran Compilers1256.37
HPSS: Performance1266.35
Overall Satisfaction with NERSC2856.32
PVP: Uptime396.31
Consulting Services 2296.30
PDSF: Overall466.26
Web: Accuracy2026.25
PDSF: Software Libraries296.24
T3E: User Environment546.24
Training: New User's Guide1386.21
PDSF: Applications296.21
Web: Timeliness1816.20
PDSF: Running Interactively396.18
Software Maintenance & Configuration2026.17
Web: Running Jobs1986.15
PVP: User Environment346.15
T3E: Software Libraries396.13
SP: User Environment1656.12
T3E: Overall726.11
SP: C/C++ Compilers766.11
Hardware Management & Configuration2106.10
HPCF Website2246.09
SP: Software Libraries1196.09
Network Connectivity2306.07
PVP: Overall476.06
Mass Storage Facilities2056.04
T3E: C/C++ Compilers256.04
PDSF: Tools & Utilities286.04
PDSF: SW Bug Resolution246.00
NIM Interface916.00
PVP: I/O276.00
Available Software2435.98
Training: Online Tutorials1085.97
Available Computing Hardware2425.97
T3E: Tools & Utilities355.97
PDSF: Queue Structure395.97
SP: I/O1435.97
Web: SP Pages1815.96
Web: Software Pages1685.96
HPSS: User Interface1305.95
Consulting: Online Web Interface1095.94
PVP: C/C++ Compilers145.93
SP: Queue Structure1655.92
Web: T3E Pages845.89
Training: Web Pages995.89
Web: Programming Info1785.85
T3E: SW Bug Resolution265.85
Web: File Storage Pages1145.84
Allocations Process1945.84
T3E: SW Applications315.84
PVP: Ability to Run Interactively335.82
Web: PDSF375.81
Web: Finding Info2295.80
SP: Tools & Utilities1135.80
T3E: Perf. & Debugging Tools325.78
T3E: Queue Structure565.76
SP: SW Applications905.70
PVP: Queue Structure365.69
T3E: I/O475.68
Web: Searching1755.66
PDSF: I/O385.63
PVP: SW Libraries285.61
PVP: SW Bug Resolution155.60
SP: SW Bug Resolution785.59
PVP: Tools & Utilities215.57
Web: PVP Pages555.55
SP: Perf. & Debug Tools1125.49
SP: Ability to Run Interactively1505.47
PVP: SW Applications165.44
Viz Server: Escher95.44
SP: Batch Wait Time1755.41
Math Server: Newton 85.38
PVP: Perf. & Debug Tools185.33
Training: Slides from Classes605.33
PDSF: Perf. & Debug Tools285.25
T3E: Batch Wait Time615.23
Training: Classes405.12
Training: Overall1034.99
Visualization Services944.83
PVP: Batch Wait Time354.77

How Satisfied are you? (sorted by Number of Responses)

This ordering helps to indicate which services are used most by users (and is probably a better indicator than the services clicked for the question What NERSC resources do you use?

TopicNo. of Responses Average Score
Overall Satisfaction with NERSC2856.32
Available Software2435.98
Account Support Services2406.38
Available Computing Hardware2425.97
Network Connectivity2306.07
Consulting Services 2296.30
Web: Finding Info2295.80
HPCF Website2246.09
Hardware Management & Configuration2106.10
Consulting: Timely Response2076.51
Consulting: Techical Advice2056.47
Mass Storage Facilities2056.04
Web: Accuracy2026.25
Software Maintenance & Configuration2026.17
Consulting: Time to Solve Problems1986.40
Web: Running Jobs1986.15
Allocations Process1945.84
Consulting: Followup1886.39
SP: Overall1876.38
Web: Timeliness1816.20
Web: SP Pages1815.96
Web: Programming Info1785.85
SP: Uptime1766.56
Web: Searching1755.66
SP: Batch Wait Time1755.41
Web: Software Pages1685.96
SP: User Environment1656.12
SP: Queue Structure1655.92
SP: Ability to Run Interactively1505.47
SP: I/O1435.97
HPSS: Overall1426.39
Training: New User's Guide1386.21
Consulting: Response to Special Requests1366.40
HPSS: User Interface1305.95
HPSS: Reliability1276.51
HPSS: Performance1266.35
HPSS: Uptime1256.37
SP: Fortran Compilers1256.37
SP: Software Libraries1196.09
Web: File Storage Pages1145.84
SP: Tools & Utilities1135.80
SP: Perf. & Debug Tools1125.49
Consulting: Online Web Interface1095.94
Training: Online Tutorials1085.97
Training: Overall1034.99
Training: Web Pages995.89
Visualization Services944.83
NIM Interface916.00
SP: SW Applications905.70
Web: T3E Pages845.89
SP: SW Bug Resolution785.59
SP: C/C++ Compilers766.11
T3E: Overall726.11
T3E: Uptime626.48
T3E: Batch Wait Time615.23
Training: Slides from Classes605.33
T3E: Queue Structure565.76
Web: PVP Pages555.55
T3E: User Environment546.24
T3E: Fortran Compilers496.45
PVP: Overall476.06
T3E: I/O475.68
PDSF: Overall466.26
PDSF: Uptime416.51
Training: Classes405.12
PDSF: User Environment396.38
PVP: Uptime396.31
PDSF: Running Interactively396.18
T3E: Software Libraries396.13
PDSF: Queue Structure395.97
PDSF: I/O385.63
Web: PDSF375.81
PVP: Queue Structure365.69
PDSF: C/C++ Compilers356.46
T3E: Tools & Utilities355.97
PVP: Batch Wait Time354.77
PVP: Fortran Compilers346.47
PVP: User Environment346.15
PVP: Ability to Run Interactively335.82
T3E: Perf. & Debugging Tools325.78
T3E: SW Applications315.84
PDSF: Software Libraries296.24
PDSF: Applications296.21
PDSF: Tools & Utilities286.04
PVP: SW Libraries285.61
PDSF: Perf. & Debug Tools285.25
PVP: I/O276.00
T3E: SW Bug Resolution265.85
T3E: C/C++ Compilers256.04
PDSF: SW Bug Resolution246.00
PDSF: Fortran Compilers226.45
PVP: Tools & Utilities215.57
PVP: Perf. & Debug Tools185.33
PVP: SW Applications165.44
PVP: SW Bug Resolution155.60
PVP: C/C++ Compilers145.93
Viz Server: Escher95.44
Math Server: Newton 85.38



2001 to 2002 Changes:

The following are statistically significant changes for responses to questions common to the 2001 and 2002 user surveys.

Topic 2002 Score 2001 Score Change
SP: Uptime 6.565.53+1.03
SP: Perf. & Debugging Tools 5.494.69+0.80
SP: Ability to Run Interactively 5.474.71+0.76
SP: Queue Structure 5.925.19+0.73
SP: Overall 6.385.82+0.56
SP: Batch Wait Time 5.414.92+0.49
SP: Fortran Compilers 6.365.96+0.40
T3E: Queue Structure 5.765.36+0.40
SP: C/C++ Compilers 6.115.72+0.39
T3E: Tools & Utilities 5.975.65+0.32
Visualization Services 4.834.51+0.32
SP: I/O 5.975.67+0.30
Hardware Maintenance & Config. 6.105.82+0.28
Training: New User's Guide 6.215.94+0.27
T3E: Uptime 6.486.22+0.26
Software Maintenance & Config. 6.175.92+0.25
Web: SP Pages 5.965.78+0.18
Available Software 5.985.81+0.17
Allocations Process 5.846.00-0.16
PVP: Perf. & Debugging Tools 5.336.06-0.73


1999 to 2002 Changes:

The following are statistically significant changes for responses to questions common to the 1999 and 2002 user surveys (1999 was prior to the SP's arrival at NERSC).

Topic 2002 Score 1999 Score Change
PVP: Overall 6.065.05+1.01
PVP: Batch Wait Times 4.773.95+0.82
PVP: Queue Structure 5.695.03+0.66
PVP: Ability to Run Interactively 5.825.18+0.64
Visualization Services 4.834.37+0.46
HPSS: Performance 6.355.90+0.45
T3E: I/O 5.685.23+0.45
PVP: I/O 6.005.56+0.44
PVP: Fortran Compilers 6.476.04+0.43
Hardware Maintenance & Config. 6.105.71+0.39
T3E: Queue Structure 5.765.47+0.29
Software Maintenance & Config. 6.175.89+0.28
HPSS: Overall 6.396.12+0.27
T3E: Fortran Compilers 6.456.20+0.25
HPCF Website 6.095.87+0.22
T3E: Uptime 6.486.26+0.22
Web: Timeliness of Info 6.205.99+0.21
Consulting: Timely Response 6.516.64-0.13
Consulting: Overall 6.306.58-0.28
Training: Slides from Classes 5.335.95-0.62
PVP: Software Libraries 5.616.40-0.81
Training: Classes 5.126.19-1.07


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