FY 2002 User Survey Results - Overall Satisfaction and Importance

Legend:

Satisfaction Average Score

Mostly Satisfied 5.5 - 6.4

Somewhat Satisfied 4.5 - 5.4

Importance Average Score

Very Important 2.5 - 3
Somewhat Important 1.5 - 2.4

Significance of Change

significant increase

significant decrease

not significant

Overall Satisfaction with NERSC:

Topic	No. of Responses	Average Score	Std. Dev.	Change from 2001
Account Support Services	240	6.38	0.95	-0.05
Overall satisfaction with NERSC	285	6.32	0.93	0.07
Consulting Services	229	6.30	1.03	-0.00
SW maintenance and configuration	202	6.17	1.03	0.25
HW management and configuration	210	6.10	1.04	0.28
HPCF Website	224	6.09	0.85	-0.09
Network Connectivity	230	6.07	1.15	0.04
Mass Storage Facilities	205	6.04	1.11	-0.01
Available software	243	5.98	1.02	0.17
Available Computing Hardware	242	5.97	1.20	-0.14
Allocation Process	194	5.84	1.16	-0.16
Training	103	4.99	1.23	0.07
Visualization Services	94	4.83	1.24	0.32

Importance to Users:

Topic	No. of Responses	Average Score	Std. Dev.	Change from 2001
Available Computing Hardware	228	2.89	0.36	0.08
Overall satisfaction with NERSC	261	2.84	0.37	0.02
Network Connectivity	214	2.75	0.48	-0.07
HW management and configuration	198	2.71	0.53	0.09
Consulting Services	222	2.58	0.63	-0.06
Allocation Process	185	2.57	0.65	-0.10
SW maintenance and configuration	187	2.54	0.58	-0.06
Available software	220	2.53	0.56	-0.03
HPCF Website	215	2.52	0.63	0.03
Mass Storage Facilities	191	2.51	0.67	0.03
Account Support Services	219	2.47	0.62	0.03
Training	118	1.75	0.76	-0.05
Visualization Services	112	1.62	0.74	-0.09

Next: All Satisfaction Questions and Changes from Previous Years