Consultants are wonderful. On one ocasion I was sent email about a bug in my batch
job file before I even knew there was a bug. Very professional service.
Consultants at NERSC do a wonderful job!.
Getting better and better with time. Resolution of obscure or hard to detect
problems is now outstanding. We had a strange segfault problem that was solved
by going to 64bit address mode, I'd never have guessed that.
Everything fine.
Excellent support services from everyone. I'm especially happy to have Iwona as a
resource at NERSC. She knows her stuff, is always helpful and tries to
respond quickly. Thanks!
Account Support Services were very helpful. Thanks.
Wonderful!
NERSC User Services are BY FAR the BEST we have worked with, compared to a large
number of other supercomputing sites we have worked with. Superb
work, terrific responsiveness, in all aspects of our interaction with the team. In
particular, F. Verdier is doing an exemplary job as the Leader of the team we
are interacting with.
My one-on-one interactions with NERSC staff have been great! Thank you very much.
I have been very happy with the technical support for the ACTS toolkits. My requests
have been fielded in a prompt and accurate manner.
The consulting are outstanding. I have worked at many centers. NERSC consulting
services are the best I have encountered.
For what I use, NERSC gives me great service. I appreciate it.
It seems to me that there's been a great improvement in the services in the last
year or two. Keep up the good work!
very good service
For the most part, the consultants have been great. I hoped to get more help on code
optimization, but this seems to be very far down the list.
Consulting questions tend to be tough. So, even though I would like better answers I
believe the consultants do as well as can be expected.
The staff is very prompt and very fast and as helpful as they can be. My only
problem is sometimes they can't provide the answers I wanted (which
may be more a function of the question but I lack sufficient expertise to judge).
Only in one instance, and this was a desire to be pointed in the right direction for
debugging, did the technical consultant not help much, but in all
other cases I've been very satisfied.
It sometimes takes awhile to resolve our detailed technical issues, but this is
probably inevitable with a system as complex as NERSC.
