2001 User Survey Results: All Satisfaction Questions and Changes from Previous Years


Legend:
SatisfactionAverage Score
Very Satisfied6.5 - 7
Mostly Satisfied5.5 - 6.4
Somewhat Satisfied4.5 - 5.4


How Satisfied are you?

Topic No. of
Responses		 Average Score
HPSS: Reliability  83 6.63
 
Consulting: Timely response 155 6.56
 
Software: T3E Fortran Compilers  59 6.53
 
HPSS Overall 101 6.50
 
Software: PVP Fortran Compilers  54 6.48
 
Software: PVP Programming Libraries  36 6.47
 
Consulting: Quality of Technical Advice 151 6.46
 
PVP: Uptime  64 6.45
 
Account Support Overall 185 6.43
 
Consulting: Followup 125 6.37
 
HPSS: Performance  89 6.36
 
HPSS: Uptime  88 6.33
 
Consulting Overall 177 6.30
 
Software: PVP User Environment  57 6.28
 
Software: SP Fortran Compilers  65 6.26
 
Overall satisfaction with NERSC 219 6.25
 
Consulting: Response to Special Requests 113 6.23
 
T3E Overall  92 6.23
 
T3E: Uptime  81 6.22
 
HPCF Web Site Overall 184 6.18
 
Software: SP Programming Libraries  53 6.15
 
Web: Accuracy 142 6.15
 
PVP Overall  69 6.14
 
Available Computing Hardware 178 6.11
 
Software: PVP Local documentation  44 6.09
 
Web: Timeliness 132 6.08
 
Software: PVP Application software  33 6.06
 
Mass Storage Overall 149 6.05
 
Software: T3E Programming Libraries  53 6.04
 
Network Connectivity 176 6.03
 
NIM: User Management 117 6.03
 
HPSS: User Interface  92 6.02
 
NIM: Ease of Obtaining Account Info 138 6.02
 
Allocations Process Overall 150 6.00
 
Software: SP User Environment  71 6.00
 
PVP: Disk configuration and I/O performance  52 6.00
 
Software: T3E User Environment  73 6.00
 
PVP: Ability to Run Interactively  60 5.98
 
Training: Online Tutorials  75 5.97
 
Software: SP Local documentation  59 5.97
 
Software: SP C/C++ Compilers  35 5.97
 
Software: PVP General tools and utilities  37 5.97
 
NIM: Performance 140 5.96
 
Web: Getting Started Guide 108 5.94
 
Software: PVP Bug resolution  30 5.93
 
NIM: Allocations Request Interface 111 5.92
 
Web: NERSC-specific Info 126 5.92
 
Software Maintenance and Configuration 144 5.92
 
NIM: Ease of Use 159 5.91
 
NIM: Functionality 137 5.91
 
Web: T3E Section  97 5.90
 
Software: T3E Local documentation  57 5.88
 
Web: Ease of navigation 166 5.88
 
Software: PVP C/C++ Compilers  23 5.87
 
Software: T3E C/C++ Compilers  36 5.86
 
Hardware Management and Configuration 159 5.82
 
SP Overall  84 5.82
 
Available software 179 5.81
 
Web: File Storage Section  78 5.79
 
Web: SP Section  96 5.78
 
Software: PVP Performance and Debugging Tools  36 5.78
 
Web: Programming Info 131 5.72
 
NIM: Ability to Find Info 151 5.68
 
SP: Disk configuration and I/O performance  54 5.67
 
Web: PVP Section  69 5.64
 
T3E: Ability to Run Interactively  74 5.64
 
Software: T3E Performance and Debugging Tools  52 5.63
 
Software: PVP Vendor Documentation  32 5.62
 
Software Documentation 157 5.60
 
T3E: Disk Configuration and I/O Performance  63 5.60
 
Software: T3E General tools and utilities  47 5.55
 
Web: Searching 130 5.55
 
Software: SP Application software  38 5.55
 
Training: Classes  24 5.54
 
SP: Uptime  77 5.53
 
Software: T3E Bug resolution  29 5.52
 
Software: SP General tools and utilities  46 5.52
 
Math Server: Newton  15 5.47
 
Software: SP Bug resolution  34 5.44
 
Software: T3E Vendor Documentation  37 5.41
 
PVP: Batch Queue Structure  54 5.41
 
Software: T3E Application software  31 5.39
 
T3E: Batch Queue Structure  75 5.36
 
Software: SP Vendor Documentation  47 5.32
 
SP: Batch Queue Structure  68 5.19
 
Training: Online Class Slides  33 5.15
 
Training: Teleconference Lectures  19 5.11
 
Visualization Server: Escher  13 5.08
 
Software: SP Performance and Debugging Tools  53 5.00
 
T3E: Batch Wait Time  80 4.97
 
Training Overall  77 4.92
 
SP: Batch Wait Time  76 4.92
 
SP: Ability to Run Interactively  68 4.71
 
PVP: Batch Wait Time  59 4.56
 
Visualization services  684.51
 



2000 to 2001 Changes:

The following are statistically significant changes for responses to questions common to the 2000 and 2001 user surveys.

Topic2001
Satisfaction		 2000
Satisfaction		 Change
PVP Software Bug Resolution 5.935.10+0.83
PVP Programming Libraries 6.475.81+0.66
T3E Batch Wait Time 4.974.33+0.64
SP Disk Configuration and I/O Performance 5.675.20+0.47
PVP Queue Structure 5.415.03+0.38
SP Batch Wait Time 4.924.54+0.38
PVP Overall 6.145.86+0.28
SP Fortran Compilers 6.265.96+0.30
HPSS Reliability 6.636.39+0.24
HPSS Overall 6.506.26+0.24
Allocations Process 6.005.79+0.21
T3E Overall 6.236.01+0.22
Available Computing Hardware 6.115.90+0.21
PVP Fortran Compilers 6.486.66-0.18
NERSC Online Tutorials 5.976.22-0.25
SP Ability to Run Interactively 4.715.51-0.80
NERSC Teleconference Lectures 5.116.00-0.89
SP Uptime 5.536.52-0.99
NERSC Training Class Slides 5.156.13-0.98
NERSC Training Classes 5.546.71-1.17


1999 to 2001 Changes:

The following are statistically significant changes for responses to questions common to the 1999 and 2001 user surveys.

Topic2001
Satisfaction		 1999
Satisfaction		 Change
PVP Overall 6.145.05+1.09
PVP Ability to Run Interactively 5.985.18+0.80
PVP Batch Wait Time 4.563.95+0.61
PVP Vendor Documentation 5.625.03+0.59
PVP Programming Libraries 6.475.94+0.53
HPSS Performance 6.365.90+0.46
PVP Application Software 6.065.54+0.52
PVP Disk Configuration and I/O Performance 6.005.56+0.44
PVP Fortran Compilers 6.486.02+0.44
PVP Local Documentation 6.095.68+0.41
HPSS Overall 6.506.12+0.38
PVP Batch Queue Structure 5.415.03+0.38
T3E Disk Configuration and I/O Performance 5.606.23+0.37
HPCF Website Overall 6.185.87+0.31
T3E Fortran Compilers 6.536.20+0.33
HPSS Reliability 6.636.46+0.17
Web: Ease of Finding Information 5.885.70+0.18
Available Software 5.815.99-0.18
Consulting Overall 6.306.58-0.28
T3E General Tools and Utilities 5.555.91-0.36
T3E Programming Libraries 6.046.42-0.38
NERSC Teleconference Lectures 5.115.78-0.67
NERSC Training Classes 5.546.19-0.65
NERSC Training Class Slides 5.155.95-0.80


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