FY 2001 User Survey Results - Overall Satisfaction
and Importance
Legend:
| Satisfaction | Average
Score |
|---|
| Mostly Satisfied | 5.5 -
6.4 |
| Somewhat Satisfied | 4.5 -
5.4 |
|
|
| Importance | Average
Score |
|---|
| Very Important | 2.5 - 3 |
| Somewhat Important | 1.5 - 2.4 |
|
| Significance of
Change |
| significant increase |
| significant decrease |
| not significant |
|
Overall Satisfaction with NERSC:
| Topic | No. of
Responses |
Average
Score | Std. Dev. |
Change
from
2000 |
| Account Support Services | 185 | 6.43 | 0.93 | 0.04 |
| Consulting Services | 177 | 6.30 | 1.07 | -0.09 |
| Overall satisfaction with NERSC | 219 | 6.25 | 1.02 | 0.10 |
| HPCF Website | 184 | 6.18 | 0.96 | 0.05 |
| Available Computing Hardware | 178 | 6.11 | 1.07 | 0.21 |
| Mass Storage Facilities | 148 | 6.05 | 1.17 | 0.02 |
| Network Connectivity | 176 | 6.03 | 1.19 | 0.02 |
| Allocation Process | 150 | 6.00 | 1.10 | 0.21 |
| SW maintenance and configuration | 144 | 5.92 | 1.15 | -0.16 |
| HW management and configuration | 159 | 5.82 | 1.25 | -0.18 |
| Available software | 179 | 5.81 | 1.21 | -0.17 |
| Software documentation | 157 | 5.60 | 1.20 | -0.02 |
| Training | 77 | 4.92 | 1.26 | -0.21 |
| Visualization Services | 68 | 4.51 | 1.20 | -0.16 |
|
Importance to Users:
| Topic | No. of
Responses |
Average
Score | Std. Dev. |
Change
from
2000 |
| Overall satisfaction with NERSC | 198 | 2.82 | 0.41 | -0.03 |
| Network Connectivity | 165 | 2.82 | 0.40 | 0.02 |
| Available Computing Hardware | 165 | 2.81 | 0.41 | -0.10 |
| Allocation Process | 137 | 2.67 | 0.50 | -0.03 |
| Consulting Services | 174 | 2.64 | 0.59 | -0.03 |
| HW management and configuration | 140 | 2.62 | 0.53 | -0.04 |
| SW maintenance and configuration | 136 | 2.60 | 0.56 | -0.01 |
| Available software | 167 | 2.56 | 0.59 | -0.03 |
| Software documentation | 148 | 2.50 | 0.57 | -0.01 |
| HPCF Website | 171 | 2.49 | 0.60 | 0.06 |
| Mass Storage Facilities | 140 | 2.48 | 0.68 | -0.08 |
| Account Support Services | 172 | 2.44 | 0.56 | 0.06 |
| Training | 89 | 1.80 | 0.77 | 0.05 |
| Visualization Services | 86 | 1.71 | 0.76 | 0.06 |
|
Next:
All Satisfaction Questions and Changes from Previous Years
|