Mostly NERSC consulting and Account support stands head and shoulders above
that of the other Supercomputer Centers.
keep them happy, both pay and workplace environment-wise!
What a great group! Everyone should get a week in Hawaii!
The consultants are outstanding. I have computed at many centers, and the NERSC
consultants are the best. They are very
knowledgeable and very responsive.
Great team of consultants at NERSC!!
Best of any of the centers I have used
Your consultants have been great. They had the patience to go sift through my
nasty old code.
Surprisingly good and patient responsiveness to users.
These professionals are doing excellent! Sincerest thanks and heartiests
congratulations on excellent job done.
I had some teething problems regarding how to use killeen and the mass storage
system when I first opened my account. The
NERSC support people helped me in an efficient and timely manner.
This service - primarily the consulting service - has been absolutely
invaluable and top notch. Thank you very much. For 20
years this has been outstanding help.
The quality of your consulting and account services has always been and
continues to be extremely good.
very good
The support is great
I have had nothing but good experiences with consulting and support staffs.
I know, most of our questions don't have an easy answer and usually require
some serious work and testing. They can be
easily put on the back burner when more serious day to day problems arise.
However, it would be nice to know once in a while
that these questions are still being worked on without us having to harass the
consultants (although the users themselves
usually forget the original question that they asked...).
I work in a large collaboration (STAR). It has happened that a week or more has
passed between a new request for a
STAR-related account (new user) and the granting of this request. Seems to me
that this could be sped up, though in general it
is not a big deal.
All of the problems I've encountered were eventually resolved thank to the
consultants, but not always quickly.
Account support service is a little busy.
I'm very satisfied overall with the user services, though sometimes there is a
little lag between requesting an account an getting
it started.