NERSC 2000 User Survey
Overall Satisfaction

Account support
1
10
5
21
70
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Overall satisfaction
1
1
3
2
10
60
52
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

HPCF web site
1
8
11
40
43
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Software maintenance and configuration
4
4
8
37
35
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Software maintenance and configuration
		4	4	8	37	35
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Network connectivity
8
5
8
40
43
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Mass storage facilities
2
11
9
28
40
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Hardware management and configuration
2
1
1
4
10
45
35
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Hardware management and configuration
2	1	1	4	10	45	35
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Available software
1
3
6
8
58
31
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Available computing hardware
3
4
4
10
54
34
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Available computing hardware
3		4	4	10	54	34
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Allocations process
1
5
10
12
40
30
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Software documentation
6
11
16
42
20
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Web-based training
2
24
4
20
11
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Training classes
26
1
8
12
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Visualization services
1
29
3
7
5
1 2 3 4 5 6 7
Satisfaction Rating (1-7)