NERSC 2000 User Survey
Consulting/Support Satisfaction

Timely response to consulting questions
		1	1	6	18	74
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Quality of technical advice from consultants
2
7
28
62
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Quality of technical advice from consultants
		2		7	28	62
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Followup to initial consulting questions
1
1
2
6
22
52
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Followup to initial consulting questions
	1	1	2	6	22	52
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Ease of obtaining account information
2
2
10
21
48
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Ease of obtaining account information
		2	2	10	21	48
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Response to special requests
1
1
8
7
15
42
1 2 3 4 5 6 7
Satisfaction Rating (1-7)

Response to special requests
	1	1	8	7	15	42
1	2	3	4	5	6	7
Satisfaction Rating (1-7)

Ease of modifying account information
1
2
9
8
17
31
1 2 3 4 5 6 7
Satisfaction Rating (1-7)