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2009/2010 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Overall Satisfaction
  4. All Satisfaction and Importance Ratings
  5. HPC Resources
  6. NERSC Software 
  7. Services
  8. Comments
  9. Survey Text

Survey Text

This survey is now closed.

Section 1: Overall Satisfaction with NERSC
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?How important is this to you?
Overall satisfaction with NERSC Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
NERSC services Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
NERSC computing resources Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
NERSC data storage resources Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
HPC software Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
How long have you used NERSC?
Less than 1 year 1 year - 3 years More than 3 years
What desktop systems do you use to access NERSC? Check all that apply.
UNIX Systems
Linux
Free BSD
Sun Solaris
IBM AIX
HP HPUX
SGI IRIX
Other
PC Systems
Windows 7
Windows Vista
Windows XP
Windows 2000
Other Windows
Mac Systems
MacOS X
MacOS 9 or earlier
Other Mac
Other

 

Section 2: HPC Resources

Please rate the NERSC systems or resources you have used.
  Cray XT4: Franklin
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch wait time Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch queue structure Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ability to run interactively Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Disk configuration and I/O performance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  Cray XT5: Hopper
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch wait time Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch queue structure Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ability to run interactively Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Disk configuration and I/O performance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  IBM iDataPlex Linux Cluster: Carver
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch wait time Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch queue structure Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ability to run interactively Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Disk configuration and I/O performance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  SGI Altix: DaVinci
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ability to run interactively Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Disk configuration and I/O performance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  Parallel Distributed Systems Facility: PDSF
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Batch system configuration Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ability to run interactively Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Disk configuration and I/O performance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Programming environment Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
CHOS environment Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
STAR software environment Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Applications software Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Programming libraries Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Performance and debugging tools Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
General tools and utilities Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  High Performance Storage System: HPSS
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Reliability (data integrity) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Data transfer rates Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Data access time Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
User interface (hsi, pftp, ftp) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  NERSC Global Homes File System
In 2009 NERSC implemented Global Homes, where all NERSC computers share a common home directory. Previously, each system had a separate, local home file space.
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Reliability (data integrity) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
I/O bandwidth Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
File and directory (metadata) operations Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  NERSC /project File System
The NERSC "Project" file system is globally accessible from all NERSC computers. Space in /project is allocated upon request for the purpose of sharing data among members of a research group.
Please rate:How satisfied are you?
Overall satisfaction Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Uptime (Availability) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Reliability (data integrity) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
I/O bandwidth Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
File and directory (metadata) operations Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  NERSC Grid Resources
Please rate:How satisfied are you?
Access and authentication Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
File transfer Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Job submission Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Job monitoring Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]
  NERSC Network
Please rate:How satisfied are you?
Network performance within NERSC (e.g. Hopper to HPSS) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Remote network performance to/from NERSC (e.g. Hopper to your home institution) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to list of systems]

 

Section 3: Software

Please rate software on NERSC systems. PDSF software was rated previously in the PDSF section of "HPC Rsources". For each of the software categories below, consider availability, usability, and robustness of the software. If you have specific concerns about particular software, please note them in Section 5. Comments of this survey.
NERSC Software
Please rate:How satisfied are you?
Programming environment Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Applications software Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Programming libraries Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Performance and debugging tools Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
General tools and utilities Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Visualization software Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Data analysis software Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
ACTS software collection (acts.nersc.gov) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This

 

Section 4: Services
  HPC Consulting
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?
Consulting overall Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Quality of technical advice Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Response time Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Time to solution Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Special requests (e.g. disk quota increases, etc.) Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
On-Line Help Desk Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
  Accounts and Allocations
For each item you use, please indicate both your satisfaction and its importance to you.
Please rate:How satisfied are you?
Account support and passwords Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
NIM web accounting interface Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Allocations process Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to top]
  Communications
The following questions relate to how you keep informed of NERSC changes and current issues.
Please rate:How useful is this to you?
MOTD (Message of the Day) Not Answered Very Useful Somewhat Useful Not at All
E-mail announcements Not Answered Very Useful Somewhat Useful Not at All
Web site status page Not Answered Very Useful Somewhat Useful Not at All
Do you feel you are adequately informed about NERSC changes?
Yes No
 [Back to top]
  Training
For each item you use, please indicate both your satisfaction and how useful it is to you.
Please rate:How satisfied are you?How useful is this to you?
Web tutorials Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Useful Somewhat Useful Not at All
New User's Guide Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Useful Somewhat Useful Not at All
Workshops Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Useful Somewhat Useful Not at All
 [Back to top]
  NERSC Web Site
Please rate:How satisfied are you?
NERSC web site overall Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Ease of navigation Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Timeliness of information Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Accuracy of information Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
NERSC status information Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
Searching Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
 [Back to top]
What additional services or information would you like to have on the NERSC web site?

 [Back to top]
  Security
Please rate:How satisfied are you?
NERSC Security Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This
  Data Analysis and Visualization
Please rate:How satisfied are you?How important is this to you?
Data analysis and visualization assistance Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
Ability to perform data analysis Not Answered Very Satisfied Mostly Satisfied Somewhat Sat. Neutral Somewhat Dissat. Mostly Dissat. Very Dissatisfied I Do Not Use This Not Answered Very Important Somewhat Important Not Important
Where do you analyze data produced by your NERSC jobs?
All at NERSC Most at NERSC
Half at NERSC, half elsewhere Most elsewhere
All elsewhere I don't need data analysis or visualization
  Comments
If your data analysis and visualization needs are not being met, please explain why.

 [Back to top]
Section 5: Comments
Your comments about NERSC overall
What does NERSC do well?
What can NERSC do to make you more productive?
If there is anything important to you that is not covered in this survey, please tell us about it here.
Last edited: 2011-06-03 14:13:10

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