" />
NERSCPowering Scientific Discovery Since 1974

2009/2010 User Survey Results

All Satisfaction and Importance Ratings

Legend:

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Num Resp Average Score Std. Dev. Change from 2009 Change from 2007
1 2 3 4 5 6 7
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35 0.58
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01 0.02
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02 0.11
CONSULT: Overall 1
1 5 9 59 212 287 6.64 0.74 0.12 0.08
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68    
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08 -0.05
SERVICES: Account support and Passwords 1 1 2 6 12 73 243 338 6.60 0.80 -0.06 -0.10
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68    
CONSULT: Response time 1
2 6 12 61 205 287 6.59 0.80 -0.01 0.04
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03 -0.08
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26 0.14
CONSULT: Quality of technical advice

1 7 14 67 190 279 6.57 0.74 0.09 0.08
OVERALL: Services

1 6 15 114 246 382 6.57 0.67    
Security

2 11 11 69 202 295 6.55 0.79 0.16 0.20
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04 -0.04
WEB: Status Info

1 5 12 104 181 303 6.51 0.68    
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06 0.16
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92    
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02 -0.00
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07 0.12
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21 0.18
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12 0.31
OVERALL: Satisfaction with NERSC 1
1 6 25 157 200 390 6.40 0.75 0.17 0.10
CONSULT: Time to solution 1 1 3 10 23 71 172 281 6.40 0.96 0.01 0.04
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03    
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10 0.27
WEB: NIM web interface 1 1 4 6 25 105 180 322 6.38 0.90 -0.00 0.10
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14 0.31
WEB: Accuracy of information 1
1 10 16 117 155 300 6.37 0.83 0.05 -0.03
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92    
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21 0.81
CARVER: Overall


6 6 41 57 110 6.35 0.82    
WEB: www.nersc.gov overall
1 4 3 15 147 150 320 6.35 0.77 0.07 -0.03
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06    
CONSULT: On-line help desk 1 1 1 12 11 34 99 159 6.33 1.10 -0.03 0.04
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07 -0.07
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26 0.22
WEB: Timeliness of information 1
2 9 22 129 136 299 6.28 0.85 0.08 0.00
NERSC SW: Programming environment 1
3 14 24 121 156 319 6.28 0.91 -0.08  
CONSULT: Special requests (e.g. disk quota increases, etc.) 2

22 11 33 116 184 6.28 1.17 -0.04 -0.01
NERSC SW: Programming libraries
1 4 16 24 105 154 304 6.27 0.95 -0.06  
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09 -0.04
SERVICES: Allocations process 1
3 11 23 108 134 280 6.27 0.91 0.24 0.10
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32 0.72
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29 0.25
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89    
OVERALL: Computing resources
1 7 11 33 167 169 388 6.23 0.89 0.23 0.11
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01 0.34
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20 -0.02
NERSC SW: Applications software 1 1 5 15 23 112 142 299 6.22 1.00 0.12  
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07 0.21
OVERALL: Data storage resources 1 2 4 35 26 88 178 334 6.17 1.13 0.11 0.11
TRAINING: New User's Guide 2
2 8 15 91 80 198 6.17 0.98 0.02 -0.05
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31  
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37 0.41
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04 0.05
OVERALL: HPC Software
1 5 35 21 115 142 319 6.10 1.07 -0.11 -0.12
WEB: Ease of finding information 1 1 7 11 30 142 112 304 6.10 0.97 0.15 0.05
NERSC SW: General tools and utilities 1 1 6 24 21 114 121 288 6.09 1.07 -0.05  
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06    
Carver: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33    
TRAINING: Web tutorials 2
2 9 22 60 65 160 6.06 1.09 0.02 -0.08
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30 -0.17
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08 0.95
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27 0.01
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35 0.81
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18 0.36
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09 -0.03
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19  
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34    
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39  
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31    
NERSC SW: Performance and debugging tools 1
5 34 23 95 88 246 5.91 1.13 0.04  
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34    
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47  
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38  
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45    
WEB: Searching
1 6 22 34 64 57 184 5.77 1.14 0.09 0.05
SERVICES: Ability to perform data analysis 1 2 4 18 17 43 43 128 5.73 1.30 -0.21  
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19 -0.32
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24    
SERVICES: Data analysis and visualization assistance 3
3 18 14 19 41 98 5.66 1.50 -0.17  
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45    
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67  
NERSC SW: Data analysis software 4 1 4 36 13 43 44 145 5.47 1.47 -0.37  
NERSC SW: Visualization software 4 3 6 31 16 39 49 148 5.47 1.54 -0.45  
NERSC SW: ACTS Collection 3

31 9 22 29 94 5.39 1.48 -0.54  
TRAINING: Workshops 1 1
19 8 13 18 60 5.38 1.43 -0.21 -0.01
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41    
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68 -0.98

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2009 Change from 2007
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 1
1 6 25 157 200 390 6.40 0.75 0.17 0.10
OVERALL: Computing resources
1 7 11 33 167 169 388 6.23 0.89 0.23 0.11
OVERALL: Services

1 6 15 114 246 382 6.57 0.67    
SERVICES: Account support and Passwords 1 1 2 6 12 73 243 338 6.60 0.80 -0.06 -0.10
OVERALL: Data storage resources 1 2 4 35 26 88 178 334 6.17 1.13 0.11 0.11
WEB: NIM web interface 1 1 4 6 25 105 180 322 6.38 0.90 -0.00 0.10
WEB: www.nersc.gov overall
1 4 3 15 147 150 320 6.35 0.77 0.07 -0.03
NERSC SW: Programming environment 1
3 14 24 121 156 319 6.28 0.91 -0.08  
OVERALL: HPC Software
1 5 35 21 115 142 319 6.10 1.07 -0.11 -0.12
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37 0.41
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08 0.95
NERSC SW: Programming libraries
1 4 16 24 105 154 304 6.27 0.95 -0.06  
WEB: Ease of finding information 1 1 7 11 30 142 112 304 6.10 0.97 0.15 0.05
WEB: Status Info

1 5 12 104 181 303 6.51 0.68    
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68 -0.98
WEB: Accuracy of information 1
1 10 16 117 155 300 6.37 0.83 0.05 -0.03
WEB: Timeliness of information 1
2 9 22 129 136 299 6.28 0.85 0.08 0.00
NERSC SW: Applications software 1 1 5 15 23 112 142 299 6.22 1.00 0.12  
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19 -0.32
Security

2 11 11 69 202 295 6.55 0.79 0.16 0.20
NERSC SW: General tools and utilities 1 1 6 24 21 114 121 288 6.09 1.07 -0.05  
CONSULT: Response time 1
2 6 12 61 205 287 6.59 0.80 -0.01 0.04
CONSULT: Overall 1
1 5 9 59 212 287 6.64 0.74 0.12 0.08
CONSULT: Time to solution 1 1 3 10 23 71 172 281 6.40 0.96 0.01 0.04
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35 0.81
SERVICES: Allocations process 1
3 11 23 108 134 280 6.27 0.91 0.24 0.10
CONSULT: Quality of technical advice

1 7 14 67 190 279 6.57 0.74 0.09 0.08
NERSC SW: Performance and debugging tools 1
5 34 23 95 88 246 5.91 1.13 0.04  
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18 0.36
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92    
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04 0.05
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68    
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68    
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92    
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06    
TRAINING: New User's Guide 2
2 8 15 91 80 198 6.17 0.98 0.02 -0.05
CONSULT: Special requests (e.g. disk quota increases, etc.) 2

22 11 33 116 184 6.28 1.17 -0.04 -0.01
WEB: Searching
1 6 22 34 64 57 184 5.77 1.14 0.09 0.05
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04 -0.04
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02 -0.00
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07 -0.07
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01 0.02
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02 0.11
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09 -0.03
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09 -0.04
TRAINING: Web tutorials 2
2 9 22 60 65 160 6.06 1.09 0.02 -0.08
CONSULT: On-line help desk 1 1 1 12 11 34 99 159 6.33 1.10 -0.03 0.04
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06    
NERSC SW: Visualization software 4 3 6 31 16 39 49 148 5.47 1.54 -0.45  
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89    
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41    
NERSC SW: Data analysis software 4 1 4 36 13 43 44 145 5.47 1.47 -0.37  
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24    
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34    
SERVICES: Ability to perform data analysis 1 2 4 18 17 43 43 128 5.73 1.30 -0.21  
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26 0.14
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03 -0.08
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08 -0.05
CARVER: Overall


6 6 41 57 110 6.35 0.82    
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03    
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14 0.31
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45    
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21 0.18
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31    
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45    
SERVICES: Data analysis and visualization assistance 3
3 18 14 19 41 98 5.66 1.50 -0.17  
Carver: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33    
NERSC SW: ACTS Collection 3

31 9 22 29 94 5.39 1.48 -0.54  
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34    
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06 0.16
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26 0.22
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07 0.12
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10 0.27
TRAINING: Workshops 1 1
19 8 13 18 60 5.38 1.43 -0.21 -0.01
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38  
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31  
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47  
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39  
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12 0.31
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35 0.58
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32 0.72
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01 0.34
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20 -0.02
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07 0.21
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30 -0.17
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21 0.81
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27 0.01
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19  
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29 0.25
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important

Item Num who rated this item as: Total Responses Average Rating Std. Dev.
1 2 3
OVERALL: Computing resources 2 30 342 374 2.91 0.31
OVERALL: Satisfaction with NERSC
68 306 374 2.82 0.39
OVERALL: Services 7 107 258 372 2.67 0.51
OVERALL: Date storage resources 45 111 189 345 2.42 0.71
OVERALL: Software 46 103 183 332 2.41 0.72
SERVICES: Ability to perform data analysis 33 40 73 146 2.27 0.81
SERVICES: Data analysis and visualization assistance 37 49 50 136 2.10 0.80