Share
FollowAll Satisfaction, Importance and Usefulness Ratings
- Legend
- All Satisfaction Topics - by Score
- All Satisfaction Topics - by Number of Responses
- All Importance Topics
- All Usefulness Topics
Legend
|
|
||||||||||||||||||
|
|
All Satisfaction Topics - by Score
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2006 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |||||
| SERVICES: Account support | 2 | 1 | 6 | 82 | 265 | 356 | 6.71 | 0.57 | 0.07 | ||
| NGF: Reliability | 1 | 1 | 16 | 47 | 65 | 6.68 | 0.59 | 0.25 | |||
| NGF: Uptime | 1 | 1 | 17 | 47 | 66 | 6.67 | 0.59 | 0.32 | |||
| HPSS: Reliability (data integrity) | 1 | 3 | 4 | 29 | 111 | 148 | 6.66 | 0.70 | -0.04 | ||
| OVERALL: Consulting and Support Services | 3 | 9 | 13 | 91 | 310 | 426 | 6.63 | 0.71 | 0.11 | ||
| Network performance within NERSC (e.g. Seaborg to HPSS) | 4 | 4 | 49 | 111 | 168 | 6.59 | 0.66 | 0.06 | |||
| CONSULT: overall | 4 | 8 | 7 | 102 | 241 | 362 | 6.57 | 0.74 | 0.10 | ||
| CONSULT: Timely initial response to consulting questions | 1 | 1 | 2 | 4 | 11 | 107 | 229 | 355 | 6.55 | 0.77 | -0.02 |
| Jacquard: Uptime (Availability) | 4 | 6 | 34 | 82 | 126 | 6.54 | 0.73 | -0.04 | |||
| HPSS: Uptime (Availability) | 1 | 3 | 6 | 45 | 96 | 151 | 6.54 | 0.73 | -0.08 | ||
| Seaborg: Uptime (Availability) | 4 | 7 | 38 | 89 | 138 | 6.54 | 0.73 | 0.30 | |||
| Bassi: Uptime (Availability) | 1 | 1 | 5 | 6 | 48 | 122 | 183 | 6.54 | 0.84 | 0.13 | |
| CONSULT: Quality of technical advice | 1 | 1 | 11 | 16 | 103 | 212 | 344 | 6.49 | 0.79 | 0.03 | |
| CONSULT: Follow-up to initial consulting questions | 1 | 3 | 13 | 10 | 99 | 212 | 338 | 6.48 | 0.86 | -0.01 | |
| Seaborg SW: Software environment | 3 | 4 | 36 | 57 | 100 | 6.47 | 0.72 | 0.06 | |||
| HPSS: Overall satisfaction | 1 | 2 | 5 | 7 | 45 | 103 | 163 | 6.46 | 0.92 | 0.08 | |
| DaVinci SW: Software environment | 2 | 5 | 33 | 49 | 89 | 6.45 | 0.71 | 0.03 | |||
| Bassi SW: Software environment | 2 | 4 | 4 | 45 | 77 | 132 | 6.45 | 0.82 | 0.15 | ||
| Bassi SW: Fortran compilers | 3 | 3 | 6 | 37 | 75 | 124 | 6.44 | 0.89 | -0.09 | ||
| NGF: Overall | 3 | 5 | 20 | 41 | 69 | 6.43 | 0.81 | 0.05 | |||
| Seaborg SW: Fortran compilers | 2 | 9 | 31 | 53 | 95 | 6.42 | 0.75 | -0.03 | |||
| WEB: Accuracy of information | 1 | 3 | 10 | 22 | 121 | 199 | 356 | 6.40 | 0.83 | -0.02 | |
| HPSS: Data transfer rates | 2 | 4 | 16 | 39 | 88 | 149 | 6.39 | 0.88 | 0.10 | ||
| WEB: NERSC web site overall (www.nersc.gov) | 3 | 12 | 16 | 158 | 194 | 383 | 6.38 | 0.78 | -0.01 | ||
| DaVinci SW: Fortran compilers | 1 | 3 | 6 | 20 | 42 | 72 | 6.38 | 0.91 | 0.15 | ||
| NERSC security | 2 | 3 | 34 | 18 | 98 | 246 | 401 | 6.36 | 1.01 | 0.05 | |
| CONSULT: Amount of time to resolve your issue | 2 | 1 | 7 | 10 | 21 | 108 | 199 | 348 | 6.35 | 1.00 | 0.09 |
| Jacquard SW: Software environment | 2 | 3 | 5 | 41 | 54 | 105 | 6.35 | 0.85 | 0.08 | ||
| SERVICES: Computer and network operations support (24x7) | 2 | 11 | 9 | 46 | 93 | 161 | 6.35 | 0.95 | 0.31 | ||
| Seaborg: overall | 5 | 12 | 55 | 71 | 143 | 6.34 | 0.78 | 0.25 | |||
| GRID: Access and Authentication | 2 | 1 | 1 | 15 | 23 | 42 | 6.33 | 1.00 | 0.07 | ||
| FranklinSW: Fortran compilers | 1 | 6 | 5 | 12 | 59 | 103 | 186 | 6.32 | 1.00 | ||
| HPSS: Data access time | 1 | 2 | 4 | 13 | 52 | 77 | 149 | 6.31 | 0.92 | 0.23 | |
| GRID: Job Submission | 1 | 2 | 2 | 12 | 20 | 37 | 6.30 | 1.00 | -0.02 | ||
| OVERALL: Satisfaction with NERSC | 1 | 4 | 3 | 11 | 36 | 172 | 220 | 447 | 6.30 | 0.92 | -0.01 |
| Seaborg SW: Programming libraries | 5 | 5 | 33 | 39 | 82 | 6.29 | 0.84 | -0.03 | |||
| DaVinci SW: Analytics software | 3 | 4 | 17 | 24 | 48 | 6.29 | 0.87 | ||||
| On-line help desk | 1 | 14 | 15 | 85 | 115 | 230 | 6.29 | 0.91 | 0.08 | ||
| SERVICES: Response to special requests (e.g. disk quota increases, etc.) | 1 | 2 | 14 | 9 | 51 | 97 | 174 | 6.29 | 1.02 | 0.04 | |
| Jacquard SW: Fortran compilers | 2 | 4 | 8 | 29 | 48 | 91 | 6.29 | 0.96 | 0.18 | ||
| NIM | 1 | 6 | 6 | 33 | 148 | 169 | 363 | 6.28 | 0.86 | -0.07 | |
| WEB: Timeliness of information | 1 | 7 | 12 | 24 | 135 | 171 | 350 | 6.28 | 0.92 | 0.07 | |
| PDSF SW: C/C++ compilers | 1 | 4 | 2 | 20 | 28 | 55 | 6.27 | 0.97 | -0.15 | ||
| DaVinci SW: C/C++ compilers | 1 | 1 | 7 | 4 | 7 | 43 | 63 | 6.27 | 1.30 | -0.35 | |
| Jacquard: overall | 1 | 2 | 4 | 12 | 49 | 66 | 134 | 6.26 | 0.98 | -0.01 | |
| Bassi SW: C/C++ compilers | 2 | 7 | 3 | 27 | 44 | 83 | 6.25 | 1.03 | -0.02 | ||
| Bassi SW: Programming libraries | 2 | 7 | 6 | 36 | 52 | 103 | 6.25 | 0.98 | -0.01 | ||
| PDSF SW: Software environment | 5 | 1 | 26 | 25 | 57 | 6.25 | 0.87 | 0.33 | |||
| NGF: File and Directory Operations | 7 | 1 | 23 | 29 | 60 | 6.23 | 0.96 | -0.18 | |||
| TRAINING: New User's Guide | 1 | 16 | 16 | 106 | 104 | 243 | 6.22 | 0.87 | -0.12 | ||
| OVERALL: Available Software | 3 | 19 | 43 | 157 | 176 | 398 | 6.22 | 0.87 | 0.24 | ||
| PDSF SW: Programming libraries | 6 | 2 | 13 | 23 | 44 | 6.20 | 1.05 | 0.37 | |||
| OVERALL: Software management and configuration | 1 | 1 | 3 | 28 | 28 | 148 | 174 | 383 | 6.19 | 0.98 | 0.14 |
| Franklin SW: Programming libraries | 1 | 4 | 9 | 9 | 74 | 75 | 172 | 6.19 | 0.99 | ||
| Jacquard SW: C/C++ compilers | 1 | 2 | 6 | 4 | 23 | 39 | 75 | 6.17 | 1.16 | -0.09 | |
| SERVICES: Allocations process | 1 | 1 | 5 | 15 | 26 | 102 | 127 | 277 | 6.17 | 1.03 | -0.12 |
| Seaborg SW: Applications software | 1 | 4 | 5 | 26 | 29 | 65 | 6.17 | 1.07 | -0.01 | ||
| Jacquard SW: Programming libraries | 2 | 7 | 3 | 35 | 37 | 84 | 6.17 | 1.00 | 0.01 | ||
| Franklin SW: Software environment | 2 | 1 | 3 | 7 | 21 | 80 | 92 | 206 | 6.17 | 1.06 | |
| PDSF SW: Fortran compilers | 5 | 1 | 7 | 15 | 28 | 6.14 | 1.15 | 0.03 | |||
| Seaborg SW: C/C++ compilers | 1 | 5 | 5 | 26 | 27 | 64 | 6.14 | 0.97 | -0.26 | ||
| TRAINING: Web tutorials | 1 | 1 | 16 | 16 | 97 | 85 | 216 | 6.14 | 0.93 | -0.01 | |
| PDSF: Uptime (availability) | 2 | 6 | 8 | 25 | 36 | 77 | 6.13 | 1.06 | 0.30 | ||
| OVERALL: Network connectivity | 2 | 6 | 8 | 25 | 33 | 154 | 196 | 424 | 6.13 | 1.13 | -0.14 |
| OVERALL: Available Computing Hardware | 1 | 7 | 8 | 13 | 44 | 178 | 180 | 431 | 6.12 | 1.05 | -0.06 |
| GRID: File Transfer | 1 | 2 | 1 | 1 | 18 | 19 | 42 | 6.12 | 1.27 | -0.06 | |
| SERVICES: E-mail lists | 2 | 24 | 21 | 66 | 97 | 210 | 6.10 | 1.05 | -0.08 | ||
| DaVinci SW: Visualization software | 6 | 9 | 17 | 27 | 59 | 6.10 | 1.01 | 0.10 | |||
| PDSF: Overall satisfaction | 2 | 7 | 8 | 27 | 36 | 80 | 6.10 | 1.06 | 0.29 | ||
| GRID: Job Monitoring | 2 | 2 | 4 | 12 | 17 | 37 | 6.08 | 1.14 | -0.12 | ||
| Jacquard SW: Applications software | 3 | 6 | 6 | 27 | 32 | 74 | 6.07 | 1.10 | -0.02 | ||
| Franklin SW: C/C++ compilers | 1 | 5 | 13 | 7 | 47 | 61 | 134 | 6.07 | 1.16 | ||
| NGF: I/O Bandwidth | 3 | 5 | 3 | 28 | 26 | 65 | 6.06 | 1.09 | -0.11 | ||
| Bassi: Disk configuration and I/O performance | 2 | 18 | 15 | 61 | 67 | 163 | 6.06 | 1.03 | -0.02 | ||
| OVERALL: Mass storage facilities | 4 | 1 | 11 | 38 | 19 | 98 | 173 | 344 | 6.06 | 1.28 | -0.10 |
| Remote network performance to/from NERSC (e.g. Seaborg to your home institution) | 5 | 11 | 9 | 18 | 69 | 101 | 213 | 6.06 | 1.25 | 0.17 | |
| WEB: Ease of finding information | 1 | 1 | 13 | 11 | 47 | 163 | 137 | 373 | 6.05 | 1.02 | 0.03 |
| Bassi SW: Applications software | 2 | 2 | 7 | 9 | 29 | 43 | 92 | 6.04 | 1.27 | 0.02 | |
| CONSULT: Software bug resolution | 5 | 29 | 20 | 67 | 100 | 221 | 6.03 | 1.13 | -0.11 | ||
| Franklin: Batch queue structure | 1 | 2 | 4 | 18 | 28 | 101 | 96 | 250 | 6.03 | 1.08 | |
| Franklin SW: Applications software | 2 | 3 | 13 | 10 | 51 | 54 | 133 | 6.01 | 1.15 | ||
| PDSF SW: Performance and debugging tools | 1 | 4 | 6 | 11 | 17 | 39 | 6.00 | 1.12 | 0.52 | ||
| PDSF SW: General tools and utilities | 1 | 7 | 4 | 17 | 22 | 51 | 6.00 | 1.18 | 0.38 | ||
| Seaborg: Batch queue structure | 1 | 3 | 2 | 8 | 13 | 56 | 51 | 134 | 5.99 | 1.19 | 0.22 |
| Seaborg: Disk configuration and I/O performance | 2 | 15 | 15 | 40 | 50 | 122 | 5.99 | 1.09 | 0.07 | ||
| Jacquard: Disk configuration and I/O performance | 1 | 3 | 11 | 10 | 46 | 43 | 114 | 5.98 | 1.11 | -0.08 | |
| Bassi SW: General tools and utilities | 1 | 14 | 9 | 26 | 38 | 88 | 5.98 | 1.13 | -0.06 | ||
| OVERALL: Hardware management and configuration | 3 | 2 | 10 | 32 | 39 | 164 | 146 | 396 | 5.97 | 1.14 | -0.09 |
| Franklin SW: General tools and utilities | 1 | 5 | 16 | 6 | 66 | 53 | 147 | 5.97 | 1.12 | ||
| Bassi: overall | 1 | 1 | 7 | 7 | 30 | 74 | 67 | 187 | 5.96 | 1.11 | -0.30 |
| HPSS: User interface (hsi, pftp, ftp) | 2 | 1 | 10 | 8 | 14 | 47 | 68 | 150 | 5.96 | 1.35 | 0.13 |
| Seaborg SW: General tools and utilities | 2 | 9 | 4 | 26 | 25 | 66 | 5.95 | 1.13 | -0.14 | ||
| PDSF SW: Applications software | 5 | 6 | 15 | 14 | 40 | 5.95 | 1.01 | 0.09 | |||
| Seaborg: Ability to run interactively | 1 | 4 | 15 | 8 | 37 | 48 | 113 | 5.95 | 1.22 | 0.24 | |
| web_acts | 1 | 12 | 7 | 22 | 29 | 71 | 5.93 | 1.15 | |||
| Jacquard: Ability to run interactively | 2 | 12 | 15 | 28 | 38 | 95 | 5.93 | 1.12 | 0.16 | ||
| Jacquard: Batch queue structure | 1 | 4 | 9 | 18 | 49 | 43 | 124 | 5.92 | 1.13 | -0.03 | |
| SERVICES: NERSC CVS services | 21 | 6 | 27 | 40 | 94 | 5.91 | 1.18 | -0.09 | |||
| Jacquard SW: General tools and utilities | 1 | 11 | 5 | 40 | 22 | 79 | 5.90 | 1.01 | -0.27 | ||
| PDSF: Batch queue structure | 1 | 12 | 7 | 22 | 26 | 68 | 5.88 | 1.15 | -0.09 | ||
| Franklin: Batch wait time | 2 | 1 | 14 | 20 | 30 | 104 | 87 | 258 | 5.85 | 1.22 | |
| ANALYTICS: Visualization services | 1 | 14 | 8 | 24 | 24 | 71 | 5.79 | 1.16 | 0.10 | ||
| Bassi SW: Performance and debugging tools | 1 | 3 | 10 | 10 | 26 | 25 | 75 | 5.76 | 1.24 | -0.01 | |
| ANALYTICS: Data analytics software on computational systems | 1 | 2 | 13 | 5 | 27 | 23 | 71 | 5.73 | 1.30 | ||
| ANALYTICS: Visualization software on computational systems | 1 | 15 | 15 | 24 | 26 | 81 | 5.73 | 1.14 | |||
| WEB: Searching | 1 | 2 | 7 | 23 | 27 | 67 | 55 | 182 | 5.71 | 1.24 | -0.12 |
| PDSF: Batch wait time | 4 | 12 | 6 | 28 | 21 | 71 | 5.70 | 1.22 | -0.24 | ||
| Franklin: overall | 1 | 8 | 14 | 14 | 47 | 102 | 76 | 262 | 5.70 | 1.29 | |
| Franklin SW: Performance and debugging tools | 1 | 2 | 6 | 17 | 13 | 48 | 39 | 126 | 5.69 | 1.32 | |
| Seaborg SW: Performance and debugging tools | 2 | 1 | 8 | 12 | 21 | 18 | 62 | 5.66 | 1.25 | -0.03 | |
| Bassi: Ability to run interactively | 4 | 2 | 6 | 18 | 23 | 44 | 50 | 147 | 5.63 | 1.46 | 0.08 |
| Jacquard SW: Performance and debugging tools | 2 | 14 | 9 | 28 | 16 | 69 | 5.61 | 1.14 | 0.02 | ||
| Jacquard SW: Visualization software | 11 | 4 | 13 | 10 | 38 | 5.58 | 1.18 | -0.54 | |||
| Franklin: Ability to run interactively | 1 | 4 | 10 | 31 | 36 | 51 | 65 | 198 | 5.58 | 1.37 | |
| Bassi: Batch queue structure | 2 | 2 | 9 | 26 | 25 | 66 | 46 | 176 | 5.57 | 1.32 | -0.35 |
| PDSF: Ability to run interactively | 1 | 7 | 10 | 8 | 24 | 21 | 71 | 5.55 | 1.38 | 0.16 | |
| PDSF: Disk configuration and I/O performance | 1 | 1 | 3 | 9 | 13 | 25 | 17 | 69 | 5.54 | 1.32 | 0.43 |
| Seaborg: Batch wait time | 2 | 2 | 8 | 12 | 33 | 47 | 34 | 138 | 5.53 | 1.32 | 0.59 |
| OVERALL: Data analysis and visualization facilities | 6 | 68 | 28 | 67 | 62 | 231 | 5.48 | 1.24 | 0.11 | ||
| Jacquard: Batch wait time | 2 | 3 | 13 | 6 | 28 | 40 | 34 | 126 | 5.47 | 1.46 | -0.40 |
| TRAINING: NERSC classes: in-person | 2 | 20 | 3 | 8 | 18 | 51 | 5.39 | 1.42 | -0.55 | ||
| Seaborg SW: Visualization software | 1 | 1 | 10 | 4 | 12 | 9 | 37 | 5.38 | 1.42 | -0.07 | |
| Bassi SW: Visualization software | 2 | 16 | 4 | 16 | 11 | 49 | 5.37 | 1.27 | 0.00 | ||
| Franklin SW: Visualization software | 1 | 3 | 19 | 7 | 19 | 16 | 65 | 5.34 | 1.38 | ||
| TRAINING: Live classes on the web | 1 | 23 | 6 | 16 | 14 | 60 | 5.30 | 1.29 | -0.46 | ||
| Franklin: Disk configuration and I/O performance | 8 | 11 | 20 | 36 | 34 | 73 | 51 | 233 | 5.15 | 1.63 | |
| Franklin: Uptime (Availability) | 7 | 11 | 48 | 12 | 46 | 86 | 47 | 257 | 5.04 | 1.64 | |
| Bassi: Batch wait time | 11 | 19 | 36 | 16 | 33 | 46 | 22 | 183 | 4.46 | 1.80 | -1.39 |
All Satisfaction Topics - by Number of Responses
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2006 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |||||
| OVERALL: Satisfaction with NERSC | 1 | 4 | 3 | 11 | 36 | 172 | 220 | 447 | 6.30 | 0.92 | -0.01 |
| OVERALL: Available Computing Hardware | 1 | 7 | 8 | 13 | 44 | 178 | 180 | 431 | 6.12 | 1.05 | -0.06 |
| OVERALL: Consulting and Support Services | 3 | 9 | 13 | 91 | 310 | 426 | 6.63 | 0.71 | 0.11 | ||
| OVERALL: Network connectivity | 2 | 6 | 8 | 25 | 33 | 154 | 196 | 424 | 6.13 | 1.13 | -0.14 |
| NERSC security | 2 | 3 | 34 | 18 | 98 | 246 | 401 | 6.36 | 1.01 | 0.05 | |
| OVERALL: Available Software | 3 | 19 | 43 | 157 | 176 | 398 | 6.22 | 0.87 | 0.24 | ||
| OVERALL: Hardware management and configuration | 3 | 2 | 10 | 32 | 39 | 164 | 146 | 396 | 5.97 | 1.14 | -0.09 |
| OVERALL: Software management and configuration | 1 | 1 | 3 | 28 | 28 | 148 | 174 | 383 | 6.19 | 0.98 | 0.14 |
| WEB: NERSC web site overall (www.nersc.gov) | 3 | 12 | 16 | 158 | 194 | 383 | 6.38 | 0.78 | -0.01 | ||
| WEB: Ease of finding information | 1 | 1 | 13 | 11 | 47 | 163 | 137 | 373 | 6.05 | 1.02 | 0.03 |
| NIM | 1 | 6 | 6 | 33 | 148 | 169 | 363 | 6.28 | 0.86 | -0.07 | |
| CONSULT: overall | 4 | 8 | 7 | 102 | 241 | 362 | 6.57 | 0.74 | 0.10 | ||
| SERVICES: Account support | 2 | 1 | 6 | 82 | 265 | 356 | 6.71 | 0.57 | 0.07 | ||
| WEB: Accuracy of information | 1 | 3 | 10 | 22 | 121 | 199 | 356 | 6.40 | 0.83 | -0.02 | |
| CONSULT: Timely initial response to consulting questions | 1 | 1 | 2 | 4 | 11 | 107 | 229 | 355 | 6.55 | 0.77 | -0.02 |
| WEB: Timeliness of information | 1 | 7 | 12 | 24 | 135 | 171 | 350 | 6.28 | 0.92 | 0.07 | |
| CONSULT: Amount of time to resolve your issue | 2 | 1 | 7 | 10 | 21 | 108 | 199 | 348 | 6.35 | 1.00 | 0.09 |
| CONSULT: Quality of technical advice | 1 | 1 | 11 | 16 | 103 | 212 | 344 | 6.49 | 0.79 | 0.03 | |
| OVERALL: Mass storage facilities | 4 | 1 | 11 | 38 | 19 | 98 | 173 | 344 | 6.06 | 1.28 | -0.10 |
| CONSULT: Follow-up to initial consulting questions | 1 | 3 | 13 | 10 | 99 | 212 | 338 | 6.48 | 0.86 | -0.01 | |
| SERVICES: Allocations process | 1 | 1 | 5 | 15 | 26 | 102 | 127 | 277 | 6.17 | 1.03 | -0.12 |
| Franklin: overall | 1 | 8 | 14 | 14 | 47 | 102 | 76 | 262 | 5.70 | 1.29 | |
| Franklin: Batch wait time | 2 | 1 | 14 | 20 | 30 | 104 | 87 | 258 | 5.85 | 1.22 | |
| Franklin: Uptime (Availability) | 7 | 11 | 48 | 12 | 46 | 86 | 47 | 257 | 5.04 | 1.64 | |
| Franklin: Batch queue structure | 1 | 2 | 4 | 18 | 28 | 101 | 96 | 250 | 6.03 | 1.08 | |
| TRAINING: New User's Guide | 1 | 16 | 16 | 106 | 104 | 243 | 6.22 | 0.87 | -0.12 | ||
| Franklin: Disk configuration and I/O performance | 8 | 11 | 20 | 36 | 34 | 73 | 51 | 233 | 5.15 | 1.63 | |
| OVERALL: Data analysis and visualization facilities | 6 | 68 | 28 | 67 | 62 | 231 | 5.48 | 1.24 | 0.11 | ||
| On-line help desk | 1 | 14 | 15 | 85 | 115 | 230 | 6.29 | 0.91 | 0.08 | ||
| CONSULT: Software bug resolution | 5 | 29 | 20 | 67 | 100 | 221 | 6.03 | 1.13 | -0.11 | ||
| TRAINING: Web tutorials | 1 | 1 | 16 | 16 | 97 | 85 | 216 | 6.14 | 0.93 | -0.01 | |
| Remote network performance to/from NERSC (e.g. Seaborg to your home institution) | 5 | 11 | 9 | 18 | 69 | 101 | 213 | 6.06 | 1.25 | 0.17 | |
| SERVICES: E-mail lists | 2 | 24 | 21 | 66 | 97 | 210 | 6.10 | 1.05 | -0.08 | ||
| Franklin SW: Software environment | 2 | 1 | 3 | 7 | 21 | 80 | 92 | 206 | 6.17 | 1.06 | |
| Franklin: Ability to run interactively | 1 | 4 | 10 | 31 | 36 | 51 | 65 | 198 | 5.58 | 1.37 | |
| Bassi: overall | 1 | 1 | 7 | 7 | 30 | 74 | 67 | 187 | 5.96 | 1.11 | -0.30 |
| Franklin SW: Fortran compilers | 1 | 6 | 5 | 12 | 59 | 103 | 186 | 6.32 | 1.00 | ||
| Bassi: Batch wait time | 11 | 19 | 36 | 16 | 33 | 46 | 22 | 183 | 4.46 | 1.80 | -1.39 |
| Bassi: Uptime (Availability) | 1 | 1 | 5 | 6 | 48 | 122 | 183 | 6.54 | 0.84 | 0.13 | |
| WEB: Searching | 1 | 2 | 7 | 23 | 27 | 67 | 55 | 182 | 5.71 | 1.24 | -0.12 |
| Bassi: Batch queue structure | 2 | 2 | 9 | 26 | 25 | 66 | 46 | 176 | 5.57 | 1.32 | -0.35 |
| SERVICES: Response to special requests (e.g. disk quota increases, etc.) | 1 | 2 | 14 | 9 | 51 | 97 | 174 | 6.29 | 1.02 | 0.04 | |
| Franklin SW: Programming libraries | 1 | 4 | 9 | 9 | 74 | 75 | 172 | 6.19 | 0.99 | ||
| Network performance within NERSC (e.g. Seaborg to HPSS) | 4 | 4 | 49 | 111 | 168 | 6.59 | 0.66 | 0.06 | |||
| Bassi: Disk configuration and I/O performance | 2 | 18 | 15 | 61 | 67 | 163 | 6.06 | 1.03 | -0.02 | ||
| HPSS: Overall satisfaction | 1 | 2 | 5 | 7 | 45 | 103 | 163 | 6.46 | 0.92 | 0.08 | |
| SERVICES: Computer and network operations support (24x7) | 2 | 11 | 9 | 46 | 93 | 161 | 6.35 | 0.95 | 0.31 | ||
| HPSS: Uptime (Availability) | 1 | 3 | 6 | 45 | 96 | 151 | 6.54 | 0.73 | -0.08 | ||
| HPSS: User interface (hsi, pftp, ftp) | 2 | 1 | 10 | 8 | 14 | 47 | 68 | 150 | 5.96 | 1.35 | 0.13 |
| HPSS: Data access time | 1 | 2 | 4 | 13 | 52 | 77 | 149 | 6.31 | 0.92 | 0.23 | |
| HPSS: Data transfer rates | 2 | 4 | 16 | 39 | 88 | 149 | 6.39 | 0.88 | 0.10 | ||
| HPSS: Reliability (data integrity) | 1 | 3 | 4 | 29 | 111 | 148 | 6.66 | 0.70 | -0.04 | ||
| Bassi: Ability to run interactively | 4 | 2 | 6 | 18 | 23 | 44 | 50 | 147 | 5.63 | 1.46 | 0.08 |
| Franklin SW: General tools and utilities | 1 | 5 | 16 | 6 | 66 | 53 | 147 | 5.97 | 1.12 | ||
| Seaborg: overall | 5 | 12 | 55 | 71 | 143 | 6.34 | 0.78 | 0.25 | |||
| Seaborg: Batch wait time | 2 | 2 | 8 | 12 | 33 | 47 | 34 | 138 | 5.53 | 1.32 | 0.59 |
| Seaborg: Uptime (Availability) | 4 | 7 | 38 | 89 | 138 | 6.54 | 0.73 | 0.30 | |||
| Franklin SW: C/C++ compilers | 1 | 5 | 13 | 7 | 47 | 61 | 134 | 6.07 | 1.16 | ||
| Jacquard: overall | 1 | 2 | 4 | 12 | 49 | 66 | 134 | 6.26 | 0.98 | -0.01 | |
| Seaborg: Batch queue structure | 1 | 3 | 2 | 8 | 13 | 56 | 51 | 134 | 5.99 | 1.19 | 0.22 |
| Franklin SW: Applications software | 2 | 3 | 13 | 10 | 51 | 54 | 133 | 6.01 | 1.15 | ||
| Bassi SW: Software environment | 2 | 4 | 4 | 45 | 77 | 132 | 6.45 | 0.82 | 0.15 | ||
| Franklin SW: Performance and debugging tools | 1 | 2 | 6 | 17 | 13 | 48 | 39 | 126 | 5.69 | 1.32 | |
| Jacquard: Batch wait time | 2 | 3 | 13 | 6 | 28 | 40 | 34 | 126 | 5.47 | 1.46 | -0.40 |
| Jacquard: Uptime (Availability) | 4 | 6 | 34 | 82 | 126 | 6.54 | 0.73 | -0.04 | |||
| Bassi SW: Fortran compilers | 3 | 3 | 6 | 37 | 75 | 124 | 6.44 | 0.89 | -0.09 | ||
| Jacquard: Batch queue structure | 1 | 4 | 9 | 18 | 49 | 43 | 124 | 5.92 | 1.13 | -0.03 | |
| Seaborg: Disk configuration and I/O performance | 2 | 15 | 15 | 40 | 50 | 122 | 5.99 | 1.09 | 0.07 | ||
| Jacquard: Disk configuration and I/O performance | 1 | 3 | 11 | 10 | 46 | 43 | 114 | 5.98 | 1.11 | -0.08 | |
| Seaborg: Ability to run interactively | 1 | 4 | 15 | 8 | 37 | 48 | 113 | 5.95 | 1.22 | 0.24 | |
| Jacquard SW: Software environment | 2 | 3 | 5 | 41 | 54 | 105 | 6.35 | 0.85 | 0.08 | ||
| Bassi SW: Programming libraries | 2 | 7 | 6 | 36 | 52 | 103 | 6.25 | 0.98 | -0.01 | ||
| Seaborg SW: Software environment | 3 | 4 | 36 | 57 | 100 | 6.47 | 0.72 | 0.06 | |||
| Jacquard: Ability to run interactively | 2 | 12 | 15 | 28 | 38 | 95 | 5.93 | 1.12 | 0.16 | ||
| Seaborg SW: Fortran compilers | 2 | 9 | 31 | 53 | 95 | 6.42 | 0.75 | -0.03 | |||
| SERVICES: NERSC CVS services | 21 | 6 | 27 | 40 | 94 | 5.91 | 1.18 | -0.09 | |||
| Bassi SW: Applications software | 2 | 2 | 7 | 9 | 29 | 43 | 92 | 6.04 | 1.27 | 0.02 | |
| Jacquard SW: Fortran compilers | 2 | 4 | 8 | 29 | 48 | 91 | 6.29 | 0.96 | 0.18 | ||
| DaVinci SW: Software environment | 2 | 5 | 33 | 49 | 89 | 6.45 | 0.71 | 0.03 | |||
| Bassi SW: General tools and utilities | 1 | 14 | 9 | 26 | 38 | 88 | 5.98 | 1.13 | -0.06 | ||
| Jacquard SW: Programming libraries | 2 | 7 | 3 | 35 | 37 | 84 | 6.17 | 1.00 | 0.01 | ||
| Bassi SW: C/C++ compilers | 2 | 7 | 3 | 27 | 44 | 83 | 6.25 | 1.03 | -0.02 | ||
| Seaborg SW: Programming libraries | 5 | 5 | 33 | 39 | 82 | 6.29 | 0.84 | -0.03 | |||
| ANALYTICS: Visualization software on computational systems | 1 | 15 | 15 | 24 | 26 | 81 | 5.73 | 1.14 | |||
| PDSF: Overall satisfaction | 2 | 7 | 8 | 27 | 36 | 80 | 6.10 | 1.06 | 0.29 | ||
| Jacquard SW: General tools and utilities | 1 | 11 | 5 | 40 | 22 | 79 | 5.90 | 1.01 | -0.27 | ||
| PDSF: Uptime (availability) | 2 | 6 | 8 | 25 | 36 | 77 | 6.13 | 1.06 | 0.30 | ||
| Bassi SW: Performance and debugging tools | 1 | 3 | 10 | 10 | 26 | 25 | 75 | 5.76 | 1.24 | -0.01 | |
| Jacquard SW: C/C++ compilers | 1 | 2 | 6 | 4 | 23 | 39 | 75 | 6.17 | 1.16 | -0.09 | |
| Jacquard SW: Applications software | 3 | 6 | 6 | 27 | 32 | 74 | 6.07 | 1.10 | -0.02 | ||
| DaVinci SW: Fortran compilers | 1 | 3 | 6 | 20 | 42 | 72 | 6.38 | 0.91 | 0.15 | ||
| ANALYTICS: Data analytics software on computational systems | 1 | 2 | 13 | 5 | 27 | 23 | 71 | 5.73 | 1.30 | ||
| ANALYTICS: Visualization services | 1 | 14 | 8 | 24 | 24 | 71 | 5.79 | 1.16 | 0.10 | ||
| PDSF: Ability to run interactively | 1 | 7 | 10 | 8 | 24 | 21 | 71 | 5.55 | 1.38 | 0.16 | |
| PDSF: Batch wait time | 4 | 12 | 6 | 28 | 21 | 71 | 5.70 | 1.22 | -0.24 | ||
| WEB: ACTS | 1 | 12 | 7 | 22 | 29 | 71 | 5.93 | 1.15 | |||
| Jacquard SW: Performance and debugging tools | 2 | 14 | 9 | 28 | 16 | 69 | 5.61 | 1.14 | 0.02 | ||
| NGF: Overall | 3 | 5 | 20 | 41 | 69 | 6.43 | 0.81 | 0.05 | |||
| PDSF: Disk configuration and I/O performance | 1 | 1 | 3 | 9 | 13 | 25 | 17 | 69 | 5.54 | 1.32 | 0.43 |
| PDSF: Batch queue structure | 1 | 12 | 7 | 22 | 26 | 68 | 5.88 | 1.15 | -0.09 | ||
| NGF: Uptime | 1 | 1 | 17 | 47 | 66 | 6.67 | 0.59 | 0.32 | |||
| Seaborg SW: General tools and utilities | 2 | 9 | 4 | 26 | 25 | 66 | 5.95 | 1.13 | -0.14 | ||
| Franklin SW: Visualization software | 1 | 3 | 19 | 7 | 19 | 16 | 65 | 5.34 | 1.38 | ||
| NGF: I/O Bandwidth | 3 | 5 | 3 | 28 | 26 | 65 | 6.06 | 1.09 | -0.11 | ||
| NGF: Reliability | 1 | 1 | 16 | 47 | 65 | 6.68 | 0.59 | 0.25 | |||
| Seaborg SW: Applications software | 1 | 4 | 5 | 26 | 29 | 65 | 6.17 | 1.07 | -0.01 | ||
| Seaborg SW: C/C++ compilers | 1 | 5 | 5 | 26 | 27 | 64 | 6.14 | 0.97 | -0.26 | ||
| DaVinci SW: C/C++ compilers | 1 | 1 | 7 | 4 | 7 | 43 | 63 | 6.27 | 1.30 | -0.35 | |
| Seaborg SW: Performance and debugging tools | 2 | 1 | 8 | 12 | 21 | 18 | 62 | 5.66 | 1.25 | -0.03 | |
| NGF: File and Directory Operations | 7 | 1 | 23 | 29 | 60 | 6.23 | 0.96 | -0.18 | |||
| TRAINING: Live classes on the web | 1 | 23 | 6 | 16 | 14 | 60 | 5.30 | 1.29 | -0.46 | ||
| DaVinci SW: Visualization software | 6 | 9 | 17 | 27 | 59 | 6.10 | 1.01 | 0.10 | |||
| PDSF SW: Software environment | 5 | 1 | 26 | 25 | 57 | 6.25 | 0.87 | 0.33 | |||
| PDSF SW: C/C++ compilers | 1 | 4 | 2 | 20 | 28 | 55 | 6.27 | 0.97 | -0.15 | ||
| PDSF SW: General tools and utilities | 1 | 7 | 4 | 17 | 22 | 51 | 6.00 | 1.18 | 0.38 | ||
| TRAINING: NERSC classes: in-person | 2 | 20 | 3 | 8 | 18 | 51 | 5.39 | 1.42 | -0.55 | ||
| Bassi SW: Visualization software | 2 | 16 | 4 | 16 | 11 | 49 | 5.37 | 1.27 | 0.00 | ||
| DaVinci SW: Analytics software | 3 | 4 | 17 | 24 | 48 | 6.29 | 0.87 | ||||
| PDSF SW: Programming libraries | 6 | 2 | 13 | 23 | 44 | 6.20 | 1.05 | 0.37 | |||
| GRID: Access and Authentication | 2 | 1 | 1 | 15 | 23 | 42 | 6.33 | 1.00 | 0.07 | ||
| GRID: File Transfer | 1 | 2 | 1 | 1 | 18 | 19 | 42 | 6.12 | 1.27 | -0.06 | |
| PDSF SW: Applications software | 5 | 6 | 15 | 14 | 40 | 5.95 | 1.01 | 0.09 | |||
| PDSF SW: Performance and debugging tools | 1 | 4 | 6 | 11 | 17 | 39 | 6.00 | 1.12 | 0.52 | ||
| Jacquard SW: Visualization software | 11 | 4 | 13 | 10 | 38 | 5.58 | 1.18 | -0.54 | |||
| GRID: Job Monitoring | 2 | 2 | 4 | 12 | 17 | 37 | 6.08 | 1.14 | -0.12 | ||
| GRID: Job Submission | 1 | 2 | 2 | 12 | 20 | 37 | 6.30 | 1.00 | -0.02 | ||
| Seaborg SW: Visualization software | 1 | 1 | 10 | 4 | 12 | 9 | 37 | 5.38 | 1.42 | -0.07 | |
| PDSF SW: Fortran compilers | 5 | 1 | 7 | 15 | 28 | 6.14 | 1.15 | 0.03 | |||
All Importance Topics
Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses for Importance | Average Importance Score | Std. Dev. | Total Responses for Satisfaction | Average Satisfaction Score | Std. Dev. | Change from 2006 | ||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||||||
| OVERALL: Available Computing Hardware | 47 | 347 | 394 | 2.88 | 0.32 | 431 | 6.12 | 1.05 | -0.06 | |
| OVERALL: Satisfaction with NERSC | 2 | 59 | 359 | 420 | 2.85 | 0.37 | 447 | 6.30 | 0.92 | -0.01 |
| OVERALL: Network connectivity | 2 | 90 | 295 | 387 | 2.76 | 0.44 | 424 | 6.13 | 1.13 | -0.14 |
| OVERALL: Consulting and Support Services | 6 | 89 | 304 | 399 | 2.75 | 0.47 | 426 | 6.63 | 0.71 | 0.11 |
| SERVICES: Account support | 5 | 76 | 239 | 320 | 2.73 | 0.48 | 356 | 6.71 | 0.57 | 0.07 |
| SERVICES: Allocations process | 10 | 61 | 185 | 256 | 2.68 | 0.54 | 277 | 6.17 | 1.03 | -0.12 |
| OVERALL: Hardware management and configuration | 14 | 132 | 221 | 367 | 2.56 | 0.57 | 396 | 5.97 | 1.14 | -0.09 |
| OVERALL: Available Software | 23 | 130 | 219 | 372 | 2.53 | 0.61 | 398 | 6.22 | 0.87 | 0.24 |
| SERVICES: Response to special requests (e.g. disk quota increases, etc.) | 18 | 55 | 118 | 191 | 2.52 | 0.66 | 174 | 6.29 | 1.02 | 0.04 |
| OVERALL: Software management and configuration | 23 | 144 | 189 | 356 | 2.47 | 0.62 | 383 | 6.19 | 0.98 | 0.14 |
| NERSC security | 45 | 154 | 168 | 367 | 2.34 | 0.69 | 401 | 6.36 | 1.01 | 0.05 |
| SERVICES: Computer and network operations support (24x7) | 25 | 77 | 85 | 187 | 2.32 | 0.70 | 161 | 6.35 | 0.95 | 0.31 |
| OVERALL: Mass storage facilities | 53 | 129 | 162 | 344 | 2.32 | 0.73 | 344 | 6.06 | 1.28 | -0.10 |
| ANALYTICS: Visualization software on computational systems | 35 | 35 | 41 | 111 | 2.05 | 0.83 | 81 | 5.73 | 1.14 | |
| SERVICES: E-mail lists | 40 | 116 | 51 | 207 | 2.05 | 0.66 | 210 | 6.10 | 1.05 | -0.08 |
| ANALYTICS: Visualization services | 35 | 31 | 38 | 104 | 2.03 | 0.84 | 71 | 5.79 | 1.16 | 0.10 |
| ANALYTICS: Data analytics software on computational systems | 37 | 30 | 38 | 105 | 2.01 | 0.85 | 71 | 5.73 | 1.30 | |
| SERVICES: NERSC CVS services | 43 | 51 | 44 | 138 | 2.01 | 0.80 | 94 | 5.91 | 1.18 | -0.09 |
| OVERALL: Data analysis and visualization facilities | 117 | 90 | 79 | 286 | 1.87 | 0.82 | 231 | 5.48 | 1.24 | 0.11 |
All Usefulness Topics
3=Very useful, 2=Somewhat useful, 1=Not useful
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | ||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||
| TRAINING: New User's Guide | 8 | 44 | 155 | 155 | 2.71 | 0.53 |
| SERVICES: E-mail lists | 5 | 99 | 230 | 155 | 2.67 | 0.50 |
| TRAINING: Web tutorials | 13 | 50 | 135 | 198 | 2.62 | 0.61 |
| MOTD (Message of the Day) | 27 | 108 | 173 | 308 | 2.47 | 0.65 |
| SERVICES: Announcements web archive | 36 | 134 | 130 | 300 | 2.31 | 0.68 |
| Live classes on the web | 26 | 44 | 28 | 98 | 2.02 | 0.75 |
| TRAINING: NERSC classes: in-person | 31 | 33 | 29 | 93 | 1.98 | 0.81 |
| Phone calls from NERSC | 86 | 66 | 75 | 227 | 1.95 | 0.84 |
