NERSCPowering Scientific Discovery Since 1974

2005 User Survey Results

All Satisfaction, Importance and Usefulness Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics
  • All Usefulness Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
Neutral 3.50 - 4.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase (change from 2004)
significant increase (change from 2003)
significant decrease (change from 2004)
significant decrease (change from 2003)
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2004 Change from 2003
1 2 3 4 5 6 7
Account support services     1 1 4 25 119 150 6.73 0.61 0.06 0.34
HPSS: Reliability (data integrity)       1 1 19 68 89 6.73 0.54 -0.01 0.12
OVERALL: Consulting and Support Services     1 1 2 38 137 179 6.73 0.57 0.06 0.36
CONSULT: overall     1 1 4 36 118 160 6.68 0.62 -0.01 0.34
HPSS: Uptime (Availability)       2 1 21 65 89 6.67 0.62 0.01 0.13
CONSULT: Timely initial response to consulting questions   1   1 3 41 111 157 6.65 0.66 -0.05 0.10
CONSULT: Quality of technical advice       2 3 47 101 153 6.61 0.60 0.03 0.07
NERSC security   1   6 1 44 125 177 6.61 0.75 0.13  
Computer and Network Operations     1 2 1 24 64 92 6.61 0.73 0.10  
PDSF SW: C/C++ compilers         1 9 18 28 6.61 0.57 0.37 0.17
Network performance within NERSC (e.g. Seaborg to HPSS)     1 1 2 31 71 106 6.60 0.67 0.14 0.06
CONSULT: Followup to initial consulting questions   1 1 5 1 37 101 146 6.57 0.83 -0.09 0.08
Seaborg: Uptime (Availability)       3 2 48 85 138 6.56 0.64 0.30 0.14
GRID: Job Submission     1   3 9 27 40 6.53 0.85    
HPSS: Overall satisfaction   1 1   2 34 58 96 6.51 0.79 -0.05 0.05
GRID: Job Monitoring     1 1 1 11 26 40 6.50 0.88    
SP SW: Fortran compilers     2 2 3 33 65 105 6.50 0.81 0.08 0.16
PDSF SW: Programming libraries         1 10 11 22 6.45 0.60 0.32 0.45
OVERALL: Network connectivity 1   2 4 5 62 104 178 6.45 0.86 0.18 0.22
PDSF SW: Software environment       1   14 15 30 6.43 0.68 0.08 0.10
GRID: Access and Authentication     2 2 2 7 30 43 6.42 1.10    
SP SW: Programming libraries     1 6 1 35 57 100 6.41 0.87 0.15 0.14
CONSULT: Amount of time to resolve your issue   2 1 3 7 54 86 153 6.41 0.89 -0.19 0.05
HPSS: Data transfer rates 1     3 4 31 51 90 6.40 0.93    
WEB: Accuracy of information   1 1 2 10 57 82 153 6.40 0.81 -0.01 0.15
SP SW: Software environment   1   3 3 54 60 121 6.39 0.78 0.05 0.15
TRAINING: New User's Guide       4 7 25 45 81 6.37 0.84 0.10 0.11
SP SW: C/C++ compilers   1 1 4 2 25 46 79 6.37 1.00 0.11 0.15
SERVICES: Response to special requests (e.g. disk quota increases, etc.)       6 6 20 46 78 6.36 0.93 0.28 0.01
OVERALL: Mass storage facilities 1 1 2 8 9 35 84 140 6.31 1.11 -0.04 0.19
WEB: NERSC web site overall (www.nersc.gov)     3 5 9 69 76 162 6.30 0.86 -0.02 0.30
GRID: File Transfer     2 2 3 11 25 43 6.28 1.10    
OVERALL: Software management and configuration 1   3 7 9 62 71 153 6.22 1.00 0.03 0.18
TRAINING: Web tutorials     1 4 3 39 31 78 6.22 0.85 0.12 0.15
NERSC CVS server       2 5 15 17 39 6.21 0.86 0.87  
OVERALL: Satisfaction with NERSC   2 1 5 16 93 76 193 6.20 0.87 0.10 -0.17
PDSF SW: Fortran compilers     1 1   5 8 15 6.20 1.21 0.33 0.17
PDSF SW: General tools and utilities       1 2 13 9 25 6.20 0.76 0.37 0.27
OVERALL: Available Software 1   3 11 12 63 80 170 6.19 1.04 -0.05 0.14
CONSULT: Software bug resolution   1 3 5 4 33 42 89 6.17 1.11 0.05 0.53
On-line help desk 1   2 6 9 26 47 91 6.16 1.16 0.00 0.14
SP SW: Applications software     3 2 3 32 27 67 6.16 0.98 0.03 0.16
SERVICES: Allocations process 1   5 5 7 49 57 124 6.16 1.11 0.23 0.47
NIM   2 1 11 14 48 69 145 6.15 1.07 -0.09 0.07
Jacquard SW: C/C++ compilers 1     3 1 24 19 48 6.15 1.09    
PDSF SW: Applications software       2 1 11 8 22 6.14 0.89 0.35 0.27
TRAINING: NERSC classes: in-person       3   5 8 16 6.12 1.15 0.64 1.25
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   3 6 3 9 47 61 129 6.12 1.19 0.01 0.00
HPSS: User interface (hsi, pftp, ftp) 1 1 5 2 7 27 46 89 6.12 1.29 -0.01 0.14
WEB: Timeliness of information   2 1 6 17 65 58 149 6.12 0.97 -0.05 0.07
Jacquard SW: Software environment 1   1 1 7 32 25 67 6.12 1.02    
SP SW: General tools and utilities     4 3 8 37 34 86 6.09 1.02 0.18 0.11
SERVICES: E-mail lists     1 7 5 22 27 62 6.08 1.06 -0.04  
Seaborg: Disk configuration and I/O performance   1 3 14 6 40 54 118 6.06 1.16 0.12 -0.09
SP SW: Performance and debugging tools 1   3 3 10 40 30 87 6.00 1.10 0.16 0.43
HPSS: Data access time 1 2 3 4 9 29 39 87 6.00 1.31 -0.25 -0.46
PDSF: Overall satisfaction       3 4 22 10 39 6.00 0.83 -0.52 -0.41
PDSF: Batch queue structure       6 2 14 14 36 6.00 1.07 -0.31  
PDSF SW: Performance and debugging tools       2 3 11 7 23 6.00 0.90 0.23 0.69
Jacquard SW: General tools and utilities       7 2 20 15 44 5.98 1.02    
OVERALL: Hardware management and configuration   3 2 8 25 71 55 164 5.98 1.04 0.09 -0.09
WEB: Ease of finding information   2 8 6 20 70 53 159 5.93 1.13 0.04 0.13
Jacquard SW: Programming libraries 1   4 3 2 22 21 53 5.92 1.36    
Seaborg: overall   3 7 2 19 69 44 144 5.92 1.13 0.15 -0.51
PDSF: Uptime (availability)     1 5 3 16 12 37 5.89 1.10 -0.51 -0.46
OVERALL: Available Computing Hardware   3 3 4 37 88 46 181 5.89 0.98 0.24 -0.24
Jacquard: Disk configuration and I/O performance     2 11 5 16 26 60 5.88 1.25    
Jacquard: Uptime (Availability)   2 4 4 14 19 31 74 5.85 1.32    
SERVICES: Visualization services 1     7 3 9 16 36 5.83 1.42 0.43 1.02
PDSF: Batch wait time     1 6 3 14 11 35 5.80 1.16 -0.07 -0.13
PDSF: Ability to run interactively     2 5 5 13 13 38 5.79 1.21 0.11 0.02
Jacquard: overall   2 4 5 12 31 25 79 5.78 1.25    
Jacquard SW: Applications software 1 1 1 3 3 14 13 36 5.78 1.48    
Jacquard SW: Fortran compilers 1 2 1 3 8 20 16 51 5.73 1.40    
Live classes on the web       4 1 9 4 18 5.72 1.07 0.57 1.05
WEB: Searching   2 3 10 11 26 25 77 5.70 1.30 0.07 0.26
SP SW: Visualization software 1 1 2 4 2 18 12 41 5.67 1.47 0.27 0.59
DaVinci: overall   1 1 1 5 5 7 20 5.65 1.42    
OVERALL: Data analysis and visualization facilities 1   3 14 9 33 22 82 5.65 1.26 0.24  
Jacquard: Ability to run interactively   1 4 8 6 25 13 57 5.56 1.28    
Jacquard SW: Visualization software       4 1 8 2 15 5.53 1.06    
Seaborg: Ability to run interactively 3 1 4 18 20 42 31 119 5.53 1.38 0.19 -0.04
Jacquard: Batch queue structure 2 1 4 10 3 37 12 69 5.46 1.42    
DaVinci SW: Visualization software 1   1 1 2 5 4 14 5.43 1.74    
Jacquard SW: Performance and debugging tools 1   4 4 6 15 7 37 5.35 1.44    
Jacquard: Batch wait time 2 1 10 8 12 24 13 70 5.16 1.54    
PDSF: Disk configuration and I/O performance   1 2 8 10 8 6 35 5.14 1.29 -0.45 -0.55
Seaborg: Batch queue structure 6 3 14 17 17 53 16 126 5.06 1.58 0.39 -0.63
Seaborg: Batch wait time 17 15 28 13 33 27 5 138 3.95 1.76 0.10 -1.29

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2004
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC   2 1 5 16 93 76 193 6.20 0.87 0.10
OVERALL: Available Computing Hardware   3 3 4 37 88 46 181 5.89 0.98 0.24
OVERALL: Consulting and Support Services     1 1 2 38 137 179 6.73 0.57 0.06
OVERALL: Network connectivity 1   2 4 5 62 104 178 6.45 0.86 0.18
NERSC security   1   6 1 44 125 177 6.61 0.75 0.13
OVERALL: Available Software 1   3 11 12 63 80 170 6.19 1.04 -0.05
OVERALL: Hardware management and configuration   3 2 8 25 71 55 164 5.98 1.04 0.09
WEB: NERSC web site overall (www.nersc.gov)     3 5 9 69 76 162 6.30 0.86 -0.02
CONSULT: overall     1 1 4 36 118 160 6.68 0.62 -0.01
WEB: Ease of finding information   2 8 6 20 70 53 159 5.93 1.13 0.04
CONSULT: Timely initial response to consulting questions   1   1 3 41 111 157 6.65 0.66 -0.05
CONSULT: Quality of technical advice       2 3 47 101 153 6.61 0.60 0.03
CONSULT: Amount of time to resolve your issue   2 1 3 7 54 86 153 6.41 0.89 -0.19
WEB: Accuracy of information   1 1 2 10 57 82 153 6.40 0.81 -0.01
OVERALL: Software management and configuration 1   3 7 9 62 71 153 6.22 1.00 0.03
Account support services     1 1 4 25 119 150 6.73 0.61 0.06
WEB: Timeliness of information   2 1 6 17 65 58 149 6.12 0.97 -0.05
CONSULT: Followup to initial consulting questions   1 1 5 1 37 101 146 6.57 0.83 -0.09
NIM   2 1 11 14 48 69 145 6.15 1.07 -0.09
Seaborg: overall   3 7 2 19 69 44 144 5.92 1.13 0.15
OVERALL: Mass storage facilities 1 1 2 8 9 35 84 140 6.31 1.11 -0.04
Seaborg: Uptime (Availability)       3 2 48 85 138 6.56 0.64 0.30
Seaborg: Batch wait time 17 15 28 13 33 27 5 138 3.95 1.76 0.10
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   3 6 3 9 47 61 129 6.12 1.19 0.01
Seaborg: Batch queue structure 6 3 14 17 17 53 16 126 5.06 1.58 0.39
SERVICES: Allocations process 1   5 5 7 49 57 124 6.16 1.11 0.23
SP SW: Software environment   1   3 3 54 60 121 6.39 0.78 0.05
Seaborg: Ability to run interactively 3 1 4 18 20 42 31 119 5.53 1.38 0.19
Seaborg: Disk configuration and I/O performance   1 3 14 6 40 54 118 6.06 1.16 0.12
Network performance within NERSC (e.g. Seaborg to HPSS)     1 1 2 31 71 106 6.60 0.67 0.14
SP SW: Fortran compilers     2 2 3 33 65 105 6.50 0.81 0.08
SP SW: Programming libraries     1 6 1 35 57 100 6.41 0.87 0.15
HPSS: Overall satisfaction   1 1   2 34 58 96 6.51 0.79 -0.05
Computer and Network Operations     1 2 1 24 64 92 6.61 0.73 0.10
On-line help desk 1   2 6 9 26 47 91 6.16 1.16 0.00
HPSS: Data transfer rates 1     3 4 31 51 90 6.40 0.93  
HPSS: Reliability (data integrity)       1 1 19 68 89 6.73 0.54 -0.01
HPSS: Uptime (Availability)       2 1 21 65 89 6.67 0.62 0.01
CONSULT: Software bug resolution   1 3 5 4 33 42 89 6.17 1.11 0.05
HPSS: User interface (hsi, pftp, ftp) 1 1 5 2 7 27 46 89 6.12 1.29 -0.01
SP SW: Performance and debugging tools 1   3 3 10 40 30 87 6.00 1.10 0.16
HPSS: Data access time 1 2 3 4 9 29 39 87 6.00 1.31 -0.25
SP SW: General tools and utilities     4 3 8 37 34 86 6.09 1.02 0.18
OVERALL: Data analysis and visualization facilities 1   3 14 9 33 22 82 5.65 1.26 0.24
TRAINING: New User's Guide       4 7 25 45 81 6.37 0.84 0.10
SP SW: C/C++ compilers   1 1 4 2 25 46 79 6.37 1.00 0.11
Jacquard: overall   2 4 5 12 31 25 79 5.78 1.25  
SERVICES: Response to special requests (e.g. disk quota increases, etc.)       6 6 20 46 78 6.36 0.93 0.28
TRAINING: Web tutorials     1 4 3 39 31 78 6.22 0.85 0.12
WEB: Searching   2 3 10 11 26 25 77 5.70 1.30 0.07
Jacquard: Uptime (Availability)   2 4 4 14 19 31 74 5.85 1.32  
Jacquard: Batch wait time 2 1 10 8 12 24 13 70 5.16 1.54  
Jacquard: Batch queue structure 2 1 4 10 3 37 12 69 5.46 1.42  
SP SW: Applications software     3 2 3 32 27 67 6.16 0.98 0.03
Jacquard SW: Software environment 1   1 1 7 32 25 67 6.12 1.02  
SERVICES: E-mail lists     1 7 5 22 27 62 6.08 1.06 -0.04
Jacquard: Disk configuration and I/O performance     2 11 5 16 26 60 5.88 1.25  
Jacquard: Ability to run interactively   1 4 8 6 25 13 57 5.56 1.28  
Jacquard SW: Programming libraries 1   4 3 2 22 21 53 5.92 1.36  
Jacquard SW: Fortran compilers 1 2 1 3 8 20 16 51 5.73 1.40  
Jacquard SW: C/C++ compilers 1     3 1 24 19 48 6.15 1.09  
Jacquard SW: General tools and utilities       7 2 20 15 44 5.98 1.02  
GRID: Access and Authentication     2 2 2 7 30 43 6.42 1.10  
GRID: File Transfer     2 2 3 11 25 43 6.28 1.10  
SP SW: Visualization software 1 1 2 4 2 18 12 41 5.67 1.47 0.27
GRID: Job Submission     1   3 9 27 40 6.53 0.85  
GRID: Job Monitoring     1 1 1 11 26 40 6.50 0.88  
NERSC CVS server       2 5 15 17 39 6.21 0.86 0.87
PDSF: Overall satisfaction       3 4 22 10 39 6.00 0.83 -0.52
PDSF: Ability to run interactively     2 5 5 13 13 38 5.79 1.21 0.11
PDSF: Uptime (availability)     1 5 3 16 12 37 5.89 1.10 -0.51
Jacquard SW: Performance and debugging tools 1   4 4 6 15 7 37 5.35 1.44  
PDSF: Batch queue structure       6 2 14 14 36 6.00 1.07 -0.31
SERVICES: Visualization services 1     7 3 9 16 36 5.83 1.42 0.43
Jacquard SW: Applications software 1 1 1 3 3 14 13 36 5.78 1.48  
PDSF: Batch wait time     1 6 3 14 11 35 5.80 1.16 -0.07
PDSF: Disk configuration and I/O performance   1 2 8 10 8 6 35 5.14 1.29 -0.45
PDSF SW: Software environment       1   14 15 30 6.43 0.68 0.08
PDSF SW: C/C++ compilers         1 9 18 28 6.61 0.57 0.37
PDSF SW: General tools and utilities       1 2 13 9 25 6.20 0.76 0.37
PDSF SW: Performance and debugging tools       2 3 11 7 23 6.00 0.90 0.23
PDSF SW: Programming libraries         1 10 11 22 6.45 0.60 0.32
PDSF SW: Applications software       2 1 11 8 22 6.14 0.89 0.35
DaVinci: overall   1 1 1 5 5 7 20 5.65 1.42  
Live classes on the web       4 1 9 4 18 5.72 1.07 0.57
TRAINING: NERSC classes: in-person       3   5 8 16 6.12 1.15 0.64
PDSF SW: Fortran compilers     1 1   5 8 15 6.20 1.21 0.33
Jacquard SW: Visualization software       4 1 8 2 15 5.53 1.06  
DaVinci SW: Visualization software 1   1 1 2 5 4 14 5.43 1.74  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses for Importance Average Importance ScoreStd. Dev. Total Responses for Satisfaction Average Satisfaction ScoreStd. Dev. Change from 2004 Change from 2003
1 2 3
OVERALL: Available Computing Hardware 1 29 137 167 2.81 0.41 181 5.89 0.98 0.24 -0.24
OVERALL: Satisfaction with NERSC 2 30 142 174 2.80 0.43 193 6.20 0.87 0.10 -0.17
SERVICES: Allocations process 1 22 86 109 2.78 0.44 124 6.16 1.11 0.23 0.47
OVERALL: Network connectivity 1 37 124 162 2.76 0.44 178 6.45 0.86 0.18 0.22
OVERALL: Consulting and Support Services 4 43 127 174 2.71 0.50 179 6.73 0.57 0.06 0.36
Account support services   39 92 131 2.70 0.46 150 6.73 0.61 0.06 0.34
Computer and Network Operations 2 27 59 88 2.65 0.53 92 6.61 0.73 0.10  
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 3 21 50 74 2.64 0.56 78 6.36 0.93 0.28 0.01
OVERALL: Hardware management and configuration 4 54 92 150 2.59 0.55 164 5.98 1.04 0.09 -0.09
OVERALL: Software management and configuration 7 49 82 138 2.54 0.59 153 6.22 1.00 0.03 0.18
OVERALL: Available Software 10 67 76 153 2.43 0.62 170 6.19 1.04 -0.05 0.14
OVERALL: Mass storage facilities 18 50 72 140 2.39 0.71 140 6.31 1.11 -0.04 0.19
NERSC security 20 71 82 173 2.36 0.68 177 6.61 0.75 0.13  
OVERALL: Data analysis and visualization facilities 43 41 32 116 1.91 0.80 82 5.65 1.26 0.24  
SERVICES: Visualization services 20 17 14 51 1.88 0.82 36 5.83 1.42 0.43 1.02
SERVICES: E-mail lists 21 27 13 61 1.87 0.74 62 6.08 1.06 -0.04  
NERSC CVS server 19 17 5 41 1.66 0.69 39 6.21 0.86 0.87  

 

All Usefulness Topics

3=Very useful, 2=Somewhat useful, 1=Not useful

Item Num who rated this item as: Total Responses Average ScoreStd. Dev.
1 2 3
SERVICES: E-mail lists 1 42 104 108 2.70 0.47
TRAINING: New User's Guide 1 23 49 73 2.66 0.51
TRAINING: Web tutorials 2 32 44 78 2.54 0.55
MOTD (Message of the Day) 13 55 55 123 2.34 0.66
SERVICES: Announcements web archive 13 55 48 116 2.30 0.66
Phone calls from NERSC 25 25 32 82 2.09 0.83
Live classes on the web 9 13 8 30 1.97 0.76
TRAINING: NERSC classes: in-person 14 9 7 30 1.77 0.82