NERSCPowering Scientific Discovery Since 1974

2004 User Survey Results

Overall Satisfaction and Importance

 

  • Legend
  • Overall Satisfaction with NERSC
  • How important to you is?
  • Impact of NERSC's Flexible Work Option

 

Legend:

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant

 

Overall Satisfaction with NERSC

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

 

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2003
1 2 3 4 5 6 7
Consulting and Support Services


3 8 40 146 197 6.67 0.63 0.30
NERSC security

2 12 3 45 121 183 6.48 0.90  
Mass storage facilities


14 4 60 93 171 6.36 0.88 0.24
Network connectivity

4 9 13 69 95 190 6.27 0.94 0.04
Available Software

1 11 16 66 83 177 6.24 0.90 0.19
Software management and configuration
1 1 14 11 64 78 169 6.19 0.99 0.15
Overall Satisfaction with NERSC 2 6 6 5 16 70 98 203 6.10 1.28 -0.27
Hardware management and configuration 2 5 11 7 19 62 76 182 5.89 1.39 -0.18
Available Computing Hardware 3 2 14 8 34 87 47 195 5.65 1.29 -0.48
Data analysis and visualization facilities

3 41 6 36 29 115 5.41 1.28  

 

How important to you is?

3=Very, 2=Somewhat, 1=Not important

 

Item 1 2 3 ResponsesAverageStd. Dev.
Available Computing Hardware
24 160 184 2.87 0.34
Overall Satisfaction with NERSC 1 23 164 188 2.87 0.36
Consulting and Support Services 2 42 142 186 2.75 0.46
Network connectivity 2 52 120 174 2.68 0.49
Hardware management and configuration 4 50 115 169 2.66 0.52
Mass storage facilities 15 62 84 161 2.43 0.66
Available Software 15 70 83 168 2.40 0.65
Software management and configuration 16 77 70 163 2.33 0.65
NERSC security 22 80 73 175 2.29 0.68
Data analysis and visualization facilities 49 49 34 132 1.89 0.79

 

NERSC participates in Berkeley Lab's Flexible Work Option (FWO) Pilot. FWO means some staff work 9 hours a day and are off one day every two weeks. NERSC always has on duty qualified staff for all areas. Have you noticed any changes specifically due to the FWO participation?

 

AnswerResponsesPercent
No 73 100%
Yes 0 0%

If you have noticed any effect, describe your experience.

Only comments other than a simple "No" or "Not noticed" are shown.

 

Service has always been exceptional.

We have noticed NO changes.

None, everything works perfectly fine.

No. On-duty 24/7 support is very important to our work and is part of the reasons that NERSC, and in particular PDSF, is so useful to us.

I have not noticed any changes. It sounds like a great plan to me.

No problems

No, I find the NERSC staff very responsive and easy to reach.

NO, sounds like a great program to me.

I always find that NERSC staff are available whenever I need assistance. It's a pleasant surprise to find that even at odd hours on the weekends, a telephone call is always answered by a live human being, instead of a machine. Praises to the staff!

I have experienced no negative changes. NERSC consulting staff (Hi, Harsh!) have even made themselves available to us from their home to assist with time-critical interactions.

No problems here - staff seem happier!

I've always been impressed with how hard (and well) NERSC staff work. If this makes them happier, great.

No. All services seem very well (and enthusiastically) supported.