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2003 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Overall Satisfaction and Importance
  4. All Satisfaction Topics and Changes from Previous Years
  5. DOE and NERSC Scaling Initiatives
  6. Web, NIM, and Communications
  7. Hardware Resources
  8. Training
  9. User Services
  10. Comments about NERSC

All Satisfaction Topics and Changes from Previous Years

  • How Satisfied are you? (sorted by Average Score)
  • How Satisfied are you? (sorted by Number of Responses)

Legend

SatisfactionAverage Score
Very Satisfied 6.5 - 7
Mostly Satisfied 5.5 - 6.4
Somewhat Satisfied 4.5 - 5.4
Significance of Change
significant increase
significant decrease
not significant

 

How Satisfied are you?

Sorted by average score.

Topics from the Overall Satisfaction with NERSC section are indicated in bold; they tend to be answered by more users and rated lower than the topics in the ensuing sections that rate specific areas in more detail.

Topic No. of Responses Average Std. Dev. Change from 2002 Change from 2001
HPSS Reliability 126 6.61 0.77 0.10 -0.02
Consult: Timely response 207 6.55 0.73 0.04 -0.01
Consult: Technical advice 200 6.54 0.69 0.08 0.08
HPSS Uptime 126 6.54 0.79 0.17 0.21
Network LAN 114 6.54 0.67 NA NA
Consult: Followup to initial questions 186 6.49 0.75 0.10 0.12
HPSS Overall 134 6.46 0.84 0.07 -0.04
HPSS Performance 126 6.46 0.88 0.11 0.10
PDSF C/C++ Compilers 54 6.44 0.79 -0.02 NA
SP Overall 192 6.43 0.78 0.05 0.61
SP Uptime 191 6.42 0.83 -0.14 0.89
PDSF Overall 68 6.41 0.87 0.15 NA
Account Support Services 245 6.39 1.05 0.01 -0.04
Overall satisfaction with NERSC 298 6.37 0.88 0.05 0.12
Consult: Time to solve problems 196 6.36 0.84 -0.04 NA
Consult: Response to special requests 126 6.35 1.06 -0.05 0.12
PDSF Uptime 62 6.35 1.04 -0.16 NA
Consulting Overall 233 6.34 1.01 0.04 0.04
SP Fortran Compilers 152 6.34 0.97 -0.02 0.38
PDSF User Environment 55 6.33 0.77 -0.05 NA
SP Libraries 131 6.27 0.86 0.18 0.27
New User's Guide 137 6.26 0.86 0.05 0.32
SP User Environment 169 6.24 0.90 0.12 0.17
Network Connectivity 241 6.23 0.94 0.16 0.20
SP C/C++ Compilers 103 6.22 1.10 0.11 0.50
SP Disk Configuration and I/O Performance 156 6.15 1.03 0.18 0.48
Available Computing Hardware 255 6.13 1.06 0.16 0.02
Network WAN 100 6.12 1.02 NA NA
Mass Storage Facilities 207 6.12 1.10 0.08 0.07
NERSC Online Tutorials 121 6.07 0.99 0.10 0.10
HW management and configuration 210 6.07 1.07 -0.03 0.25
Available software 242 6.05 1.09 0.07 0.24
SW maintenance and configuration 213 6.04 1.20 -0.13 0.12
PDSF Fortran Compilers 29 6.03 1.09 -0.42 NA
RightNowWeb interface 109 6.02 1.07 0.08 NA
HPCF Website 213 6.00 1.10 -0.09 -0.18
PDSF Queue Structure 59 6.00 0.96 0.03 NA
SP Applications 94 6.00 1.04 0.30 0.33
PDSF Libraries 43 6.00 1.07 -0.24 NA
SP General Tools and Utilities 111 5.98 1.04 0.18 0.26
HPSS User Interface 127 5.98 1.24 0.03 -0.04
PDSF General Tools and Utilities 44 5.93 1.07 -0.11 NA
PDSF Batch Wait Time 61 5.93 1.12 0.19 NA
PDSF Applications 39 5.87 1.06 -0.34 NA
PDSF Bug Resolution 34 5.85 1.21 -0.15 NA
NERSC Training Web Pages 98 5.83 1.06 -0.06 NA
PDSF Ability to Run Interactively 64 5.77 1.39 -0.41 NA
PDSF Disk Configuration and I/O Performance 59 5.69 1.15 0.06 NA
SP Queue Structure 177 5.69 1.22 -0.23 0.50
Allocation Process 196 5.69 1.26 -0.15 -0.31
SP Bug Resolution 81 5.64 1.15 0.05 0.19
SP Performance and Debugging Tools 117 5.57 1.31 0.08 0.88
SP Ability to Run Interactively 162 5.57 1.49 0.10 0.86
PDSF Performance and Debugging Tools 42 5.31 1.39 0.06 NA
SP Batch Wait Time 190 5.24 1.52 -0.17 0.32
Escher 13 5.23 1.30 -0.15 0.15
Newton 15 5.20 1.37 -0.24 -0.27
SP Viz Software 37 5.08 1.46 NA NA
Training 94 5.04 1.26 0.05 0.12
NERSC Training Classes 24 4.88 1.15 -0.25 -0.67
Visualization Services 97 4.81 1.17 -0.02 0.30
Escher Viz Software 8 4.75 1.39 NA NA
Access Grid classes 27 4.67 1.41 NA NA

 

 

How Satisfied are you? (sorted by Number of Responses)

This ordering helps to indicate which services are used most by users (and is probably a better indicator than the services clicked for the question What NERSC resources do you use?

Topic No. of Responses Average Std. Dev. Change from 2002 Change from 2001
Overall satisfaction with NERSC 298 6.37 0.88 0.05 0.12
Available Computing Hardware 255 6.13 1.06 0.16 0.02
Account Support Services 245 6.39 1.05 0.01 -0.04
Available software 242 6.05 1.09 0.07 0.24
Network Connectivity 241 6.23 0.94 0.16 0.20
Consulting Overall 233 6.34 1.01 0.04 0.04
HPCF Website 213 6.00 1.10 -0.09 -0.18
SW maintenance and configuration 213 6.04 1.20 -0.13 0.12
HW management and configuration 210 6.07 1.07 -0.03 0.25
Consult: Timely response 207 6.55 0.73 0.04 -0.01
Mass Storage Facilities 207 6.12 1.10 0.08 0.07
Consult: Technical advice 200 6.54 0.69 0.08 0.08
Allocation Process 196 5.69 1.26 -0.15 -0.31
Consult: Time to solve problems 196 6.36 0.84 -0.04 NA
SP Overall 192 6.43 0.78 0.05 0.61
SP Uptime 191 6.42 0.83 -0.14 0.89
SP Batch Wait Time 190 5.24 1.52 -0.17 0.32
Consult: Followup to initial questions 186 6.49 0.75 0.10 0.12
SP Queue Structure 177 5.69 1.22 -0.23 0.50
SP User Environment 169 6.24 0.90 0.12 0.17
SP Ability to Run Interactively 162 5.57 1.49 0.10 0.86
SP Disk Configuration and I/O Performance 156 6.15 1.03 0.18 0.48
SP Fortran Compilers 152 6.34 0.97 -0.02 0.38
New User's Guide 137 6.26 0.86 0.05 0.32
HPSS Overall 134 6.46 0.84 0.07 -0.04
SP Libraries 131 6.27 0.86 0.18 0.27
HPSS User Interface 127 5.98 1.24 0.03 -0.04
Consult: Response to special requests 126 6.35 1.06 -0.05 0.12
HPSS Performance 126 6.46 0.88 0.11 0.10
HPSS Reliability 126 6.61 0.77 0.10 -0.02
HPSS Uptime 126 6.54 0.79 0.17 0.21
NERSC Online Tutorials 121 6.07 0.99 0.10 0.10
SP Performance and Debugging Tools 117 5.57 1.31 0.08 0.88
Network LAN 114 6.54 0.67 NA NA
SP General Tools and Utilities 111 5.98 1.04 0.18 0.26
RightNowWeb interface 109 6.02 1.07 0.08 NA
SP C/C++ Compilers 103 6.22 1.10 0.11 0.50
Network WAN 100 6.12 1.02 NA NA
NERSC Training Web Pages 98 5.83 1.06 -0.06 NA
Visualization Services 97 4.81 1.17 -0.02 0.30
SP Applications 94 6.00 1.04 0.30 0.33
Training 94 5.04 1.26 0.05 0.12
SP Bug Resolution 81 5.64 1.15 0.05 0.19
PDSF Overall 68 6.41 0.87 0.15 NA
PDSF Ability to Run Interactively 64 5.77 1.39 -0.41 NA
PDSF Uptime 62 6.35 1.04 -0.16 NA
PDSF Batch Wait Time 61 5.93 1.12 0.19 NA
PDSF Disk Configuration and I/O Performance 59 5.69 1.15 0.06 NA
PDSF Queue Structure 59 6.00 0.96 0.03 NA
PDSF User Environment 55 6.33 0.77 -0.05 NA
PDSF C/C++ Compilers 54 6.44 0.79 -0.02 NA
PDSF General Tools and Utilities 44 5.93 1.07 -0.11 NA
PDSF Libraries 43 6.00 1.07 -0.24 NA
PDSF Performance and Debugging Tools 42 5.31 1.39 0.06 NA
PDSF Applications 39 5.87 1.06 -0.34 NA
SP Viz Software 37 5.08 1.46 NA NA
PDSF Bug Resolution 34 5.85 1.21 -0.15 NA
PDSF Fortran Compilers 29 6.03 1.09 -0.42 NA
Access Grid classes 27 4.67 1.41 NA NA
NERSC Training Classes 24 4.88 1.15 -0.25 -0.67
Newton 15 5.20 1.37 -0.24 -0.27
Escher 13 5.23 1.30 -0.15 0.15
Escher Viz Software 8 4.75 1.39 NA NA

 

Last edited: 2011-06-03 14:19:58

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