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2001 User Survey Results

Table of Contents

  1. Response Summary
  2. User Information
  3. Overall Satisfaction and Importance
  4. All Satisfaction Questions and Changes from Previous Years
  5. NERSC Information Management (NIM) System
  6. Web and Communications
  7. Hardware Resources
  8. Software
  9. Training
  10. User Services
  11. Comments about NERSC

All Satisfaction Questions and Changes from Previous Years

 

Legend:  

   
SatisfactionAverage Score
Very Satisfied 6.5 - 7
Mostly Satisfied 5.5 - 6.4
Somewhat Satisfied 4.5 - 5.4
 

 

 

How Satisfied are you?

 
                                                                                                                                                                                                                                                                                                 
Topic No. of
Responses		 Average Score
HPSS: Reliability  83 6.63
 
Consulting: Timely response 155 6.56
 
Software: T3E Fortran Compilers  59 6.53
 
HPSS Overall 101 6.50
 
Software: PVP Fortran Compilers  54 6.48
 
Software: PVP Programming Libraries  36 6.47
 
Consulting: Quality of Technical Advice 151 6.46
 
PVP: Uptime  64 6.45
 
Account Support Overall 185 6.43
 
Consulting: Followup 125 6.37
 
HPSS: Performance  89 6.36
 
HPSS: Uptime  88 6.33
 
Consulting Overall 177 6.30
 
Software: PVP User Environment  57 6.28
 
Software: SP Fortran Compilers  65 6.26
 
Overall satisfaction with NERSC 219 6.25
 
Consulting: Response to Special Requests 113 6.23
 
T3E Overall  92 6.23
 
T3E: Uptime  81 6.22
 
HPCF Web Site Overall 184 6.18
 
Software: SP Programming Libraries  53 6.15
 
Web: Accuracy 142 6.15
 
PVP Overall  69 6.14
 
Available Computing Hardware 178 6.11
 
Software: PVP Local documentation  44 6.09
 
Web: Timeliness 132 6.08
 
Software: PVP Application software  33 6.06
 
Mass Storage Overall 149 6.05
 
Software: T3E Programming Libraries  53 6.04
 
Network Connectivity 176 6.03
 
NIM: User Management 117 6.03
 
HPSS: User Interface  92 6.02
 
NIM: Ease of Obtaining Account Info 138 6.02
 
Allocations Process Overall 150 6.00
 
Software: SP User Environment  71 6.00
 
PVP: Disk configuration and I/O performance  52 6.00
 
Software: T3E User Environment  73 6.00
 
PVP: Ability to Run Interactively  60 5.98
 
Training: Online  Tutorials  75 5.97
 
Software: SP Local documentation  59 5.97
 
Software: SP C/C++ Compilers  35 5.97
 
Software: PVP General tools and utilities  37 5.97
 
NIM: Performance 140 5.96
 
Web: Getting Started Guide 108 5.94
 
Software: PVP Bug resolution  30 5.93
 
NIM: Allocations Request Interface 111 5.92
 
Web: NERSC-specific Info 126 5.92
 
Software Maintenance and Configuration 144 5.92
 
NIM: Ease of Use 159 5.91
 
NIM: Functionality 137 5.91
 
Web: T3E Section  97 5.90
 
Software: T3E Local documentation  57 5.88
 
Web: Ease of navigation 166 5.88
 
Software: PVP C/C++ Compilers  23 5.87
 
Software: T3E C/C++ Compilers  36 5.86
 
Hardware Management and Configuration 159 5.82
 
SP Overall  84 5.82
 
Available software 179 5.81
 
Web: File Storage Section  78 5.79
 
Web: SP Section  96 5.78
 
Software: PVP Performance and Debugging Tools  36 5.78
 
Web: Programming Info 131 5.72
 
NIM: Ability to Find Info 151 5.68
 
SP: Disk configuration and I/O performance  54 5.67
 
Web: PVP Section  69 5.64
 
T3E: Ability to Run Interactively  74 5.64
 
Software: T3E Performance and Debugging Tools  52 5.63
 
Software: PVP Vendor Documentation  32 5.62
 
Software Documentation 157 5.60
 
T3E: Disk Configuration and I/O Performance  63 5.60
 
Software: T3E General tools and utilities  47 5.55
 
Web: Searching 130 5.55
 
Software: SP Application software  38 5.55
 
Training: Classes  24 5.54
 
SP: Uptime  77 5.53
 
Software: T3E Bug resolution  29 5.52
 
Software: SP General tools and utilities  46 5.52
 
Math Server: Newton  15 5.47
 
Software: SP Bug resolution  34 5.44
 
Software: T3E Vendor Documentation  37 5.41
 
PVP: Batch Queue Structure  54 5.41
 
Software: T3E Application software  31 5.39
 
T3E: Batch Queue Structure  75 5.36
 
Software: SP Vendor Documentation  47 5.32
 
SP: Batch Queue Structure  68 5.19
 
Training: Online Class Slides  33 5.15
 
Training: Teleconference Lectures  19 5.11
 
Visualization Server: Escher  13 5.08
 
Software: SP Performance and Debugging Tools  53 5.00
 
T3E: Batch Wait Time  80 4.97
 
Training Overall  77 4.92
 
SP: Batch Wait Time  76 4.92
 
SP: Ability to Run Interactively  68 4.71
 
PVP: Batch Wait Time  59 4.56
 
Visualization services  68 4.51
 

 
 

 

 

2000 to 2001 Changes:

  The following are statistically significant changes for responses to questions common to the 2000 and 2001 user surveys.

                                                                                                                                                                                                                                                                 
Topic2001
Satisfaction		2000
Satisfaction		 Change
PVP Software Bug Resolution 5.93 5.10 +0.83
PVP Programming Libraries 6.47 5.81 +0.66
T3E Batch Wait Time 4.97 4.33 +0.64
SP Disk Configuration and I/O Performance 5.67 5.20 +0.47
PVP Queue Structure 5.41 5.03 +0.38
SP Batch Wait Time 4.92 4.54 +0.38
PVP Overall 6.14 5.86 +0.28
SP Fortran Compilers 6.26 5.96 +0.30
HPSS Reliability 6.63 6.39 +0.24
HPSS Overall 6.50 6.26 +0.24
Allocations Process 6.00 5.79 +0.21
T3E Overall 6.23 6.01 +0.22
Available Computing Hardware 6.11 5.90 +0.21
PVP Fortran Compilers 6.48 6.66 -0.18
NERSC Online Tutorials 5.97 6.22 -0.25
SP Ability to Run Interactively 4.71 5.51 -0.80
NERSC Teleconference Lectures 5.11 6.00 -0.89
SP Uptime 5.53 6.52 -0.99
NERSC Training Class Slides 5.15 6.13 -0.98
NERSC Training Classes 5.54 6.71 -1.17
 

 

1999 to 2001 Changes:

  The following are statistically significant changes for responses to questions common to the 1999 and 2001 user surveys.

                                                                                                                                                                                                                                                                                                                 
Topic2001
Satisfaction		 1999
Satisfaction		 Change
PVP Overall 6.14 5.05 +1.09
PVP Ability to Run Interactively 5.98 5.18 +0.80
PVP Batch Wait Time 4.56 3.95 +0.61
PVP Vendor Documentation 5.62 5.03 +0.59
PVP Programming Libraries 6.47 5.94 +0.53
HPSS Performance 6.36 5.90 +0.46
PVP Application Software 6.06 5.54 +0.52
PVP Disk Configuration and I/O Performance 6.00 5.56 +0.44
PVP Fortran Compilers 6.48 6.02 +0.44
PVP Local Documentation 6.09 5.68 +0.41
HPSS Overall 6.50 6.12 +0.38
PVP Batch Queue Structure 5.41 5.03 +0.38
T3E Disk Configuration and I/O Performance 5.60 6.23 +0.37
HPCF Website Overall 6.18 5.87 +0.31
T3E Fortran Compilers 6.53 6.20 +0.33
HPSS Reliability 6.63 6.46 +0.17
Web: Ease of Finding Information 5.88 5.70 +0.18
Available Software 5.81 5.99 -0.18
Consulting Overall 6.30 6.58 -0.28
T3E General Tools and Utilities 5.55 5.91 -0.36
T3E Programming Libraries 6.04 6.42 -0.38
NERSC Teleconference Lectures 5.11 5.78 -0.67
NERSC Training Classes 5.54 6.19 -0.65
NERSC Training Class Slides 5.15 5.95 -0.80
 
Last edited: 2011-06-03 14:22:13

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