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2001 User Survey Results

Table of Contents

  1. Response Summary
  2. User Information
  3. Overall Satisfaction and Importance
  4. All Satisfaction Questions and Changes from Previous Years
  5. NERSC Information Management (NIM) System
  6. Web and Communications
  7. Hardware Resources
  8. Software
  9. Training
  10. User Services
  11. Comments about NERSC

Overall Satisfaction and Importance

 

Legend:  

   
SatisfactionAverage Score
Mostly Satisfied 5.5 - 6.4
Somewhat Satisfied 4.5 - 5.4
 		    
ImportanceAverage Score
Very Important 2.5 - 3
Somewhat Important 1.5 - 2.4
 
 
Significance of Change
significant increase
significant decrease
not significant
 

 

 

Overall Satisfaction with NERSC:

 
           
Topic No. of
Responses		  Average
Score		 Std. Dev.Change
 from 2000 
Account Support Services 185 6.43 0.93 0.04
Consulting Services 177 6.30 1.07 -0.09
Overall satisfaction with NERSC 219 6.25 1.02 0.10
HPCF Website 184 6.18 0.96 0.05
Available Computing Hardware 178 6.11 1.07 0.21
Mass Storage Facilities 148 6.05 1.17 0.02
Network Connectivity 176 6.03 1.19 0.02
Allocation Process 150 6.00 1.10 0.21
SW maintenance and configuration 144 5.92 1.15 -0.16
HW management and configuration 159 5.82 1.25 -0.18
Available software 179 5.81 1.21 -0.17
Software documentation 157 5.60 1.20 -0.02
Training 77 4.92 1.26 -0.21
Visualization Services 68 4.51 1.20 -0.16
 

 

 

 

Importance to Users:

 
           
Topic No. of
Responses		  Average
Score		 Std. Dev. Change
 from 2000 
Overall satisfaction with NERSC 198 2.82 0.41 -0.03
Network Connectivity 165 2.82 0.40 0.02
Available Computing Hardware 165 2.81 0.41 -0.10
Allocation Process 137 2.67 0.50 -0.03
Consulting Services 174 2.64 0.59 -0.03
HW management and configuration 140 2.62 0.53 -0.04
SW maintenance and configuration 136 2.60 0.56 -0.01
Available software 167 2.56 0.59 -0.03
Software documentation 148 2.50 0.57 -0.01
HPCF Website 171 2.49 0.60 0.06
Mass Storage Facilities 140 2.48 0.68 -0.08
Account Support Services 172 2.44 0.56 0.06
Training 89 1.80 0.77 0.05
Visualization Services 86 1.71 0.76 0.06
 
 
Last edited: 2011-06-03 14:22:13

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