NERSCPowering Scientific Discovery Since 1974

2000 User Survey Results

Overall Satisfaction and Importance

Legend

SatisfactionAverage Score
Very Satisfied 6.5 - 7
Mostly Satisfied 5.5 - 6.4
Somewhat Satisfied 4.5 - 5.4
ImportanceAverage Score
Very Important 2.5 - 3
Somewhat Important 1.5 - 2.4

Overall Satisfaction with NERSC Frequency Histogram Plots

Topic Satisfaction Importance
No. of Responses Avg. (1-7) Std. Dev. Change from '99 No. of Responses Avg. (1-3)
Consulting services 111 6.39 0.82 -0.19 114 2.67
Account support 106 6.39 1.01 0.00 106 2.38
Overall satisfaction 128 6.15 1.03 -0.10 119 2.85
HPCF web site 103 6.13 0.96 0.26 101 2.43
Software maintenance and configuration 88 6.08 1.04 0.19 83 2.61
Mass storage facilities 90 6.03 1.12 -0.03 85 2.56
Network connectivity 104 6.01 1.18 -0.16 98 2.80
Hardware management and configuration 98 6.00 1.18 0.29 92 2.66
Available software 107 5.98 1.00 -0.01 102 2.59
Available computing hardware 109 5.90 1.25 -0.06 104 2.91
Allocations process 98 5.79 1.19 -0.08 91 2.70
Software documentation 95 5.62 1.13 0.16 90 2.51
Web-based training 61 5.23 1.24 0.04 64 1.97
Training classes 47 5.13 1.33 0.28 57 1.75
Visualization services 45 4.67 1.17 0.30 46 1.65