Overall Satisfaction and Importance
Legend
| Satisfaction | Average Score |
|---|
| Very Satisfied |
6.5 - 7 |
| Mostly Satisfied |
5.5 - 6.4 |
| Somewhat Satisfied |
4.5 - 5.4 |
|
| Importance | Average Score |
|---|
| Very Important |
2.5 - 3 |
| Somewhat Important |
1.5 - 2.4 |
|
Overall Satisfaction with NERSC Frequency Histogram Plots
| Topic | Satisfaction | Importance |
|---|
| No. of Responses | Avg. (1-7) | Std. Dev. | Change from '99 | No. of Responses | Avg. (1-3) |
|---|
| Consulting services |
111 |
6.39 |
0.82 |
-0.19 |
114 |
2.67 |
| Account support |
106 |
6.39 |
1.01 |
0.00 |
106 |
2.38 |
| Overall satisfaction |
128 |
6.15 |
1.03 |
-0.10 |
119 |
2.85 |
| HPCF web site |
103 |
6.13 |
0.96 |
0.26 |
101 |
2.43 |
| Software maintenance and configuration |
88 |
6.08 |
1.04 |
0.19 |
83 |
2.61 |
| Mass storage facilities |
90 |
6.03 |
1.12 |
-0.03 |
85 |
2.56 |
| Network connectivity |
104 |
6.01 |
1.18 |
-0.16 |
98 |
2.80 |
| Hardware management and configuration |
98 |
6.00 |
1.18 |
0.29 |
92 |
2.66 |
| Available software |
107 |
5.98 |
1.00 |
-0.01 |
102 |
2.59 |
| Available computing hardware |
109 |
5.90 |
1.25 |
-0.06 |
104 |
2.91 |
| Allocations process |
98 |
5.79 |
1.19 |
-0.08 |
91 |
2.70 |
| Software documentation |
95 |
5.62 |
1.13 |
0.16 |
90 |
2.51 |
| Web-based training |
61 |
5.23 |
1.24 |
0.04 |
64 |
1.97 |
| Training classes |
47 |
5.13 |
1.33 |
0.28 |
57 |
1.75 |
| Visualization services |
45 |
4.67 |
1.17 |
0.30 |
46 |
1.65 |
