NERSCPowering Scientific Discovery for 50 Years

1999 User Survey Results

Overall Satisfaction

Legend

SatisfactionValueImportanceValue
Very Satisfied 7 Very Important 3
Mostly Satisfied 6 Somewhat Important 2
Somewhat Satisfied 5 Not Important 1
Neutral 4  
Somewhat Dissatisfied 3
Mostly Dissatisfied 2
Very Dissatisfied 1

 

Overall Satisfaction and Importance

TopicSatisfactionImportance
No. of ResponsesAvg.'98/ChangeNo. of ResponsesAvg.'98/Change
Consulting services 154 6.58 5.87/+0.71 145 2.63 2.70/-0.07
Account support 136 6.39 5.67/+0.72 124 2.48 2.31/+0.17
Overall satisfaction 176 6.25 5.43/+0.82 162 2.87 2.77/+0.10
Network connectivity 143 6.17 5.70/+0.47 130 2.87 2.84/+0.03
Mass storage facilities 120 6.06 5.13/+0.93 115 2.47 2.06/+0.41
Available software 129 5.99   116 2.57  
Available computing hardware 138 5.96   127 2.82  
Software maintenance and configuration 114 5.89   100 2.54  
HPCF web site 134 5.87 5.54/+0.33 123 2.31 2.51/-0.20
Allocations process 118 5.87 4.60/+1.27 109 2.61 2.31/+0.30
Hardware management and configuration 121 5.71   107 2.69  
Software documentation 117 5.46   104 2.50  
Web-based training 69 5.19   75 1.81  
Training classes 59 4.85   69 1.52  
Visualization services 57 4.37   67 1.58