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1999 User Survey Results

Table of Contents

  1. Respondent Summary
  2. Overall Satisfaction
  3. User Information
  4. Visualization
  5. Consulting and Account Support
  6. Information Technology and Communication
  7. Hardware Resources
  8. Software
  9. Training
  10. Comments about NERSC
  11. All Satisfaction Questions and FY 1998 to FY 1999 Changes

Overall Satisfaction

Legend

SatisfactionValueImportanceValue
Very Satisfied 7 Very Important 3
Mostly Satisfied 6 Somewhat Important 2
Somewhat Satisfied 5 Not Important 1
Neutral 4  
Somewhat Dissatisfied 3
Mostly Dissatisfied 2
Very Dissatisfied 1

 

Overall Satisfaction and Importance

TopicSatisfactionImportance
No. of ResponsesAvg.'98/ChangeNo. of ResponsesAvg.'98/Change
Consulting services 154 6.58 5.87/+0.71 145 2.63 2.70/-0.07
Account support 136 6.39 5.67/+0.72 124 2.48 2.31/+0.17
Overall satisfaction 176 6.25 5.43/+0.82 162 2.87 2.77/+0.10
Network connectivity 143 6.17 5.70/+0.47 130 2.87 2.84/+0.03
Mass storage facilities 120 6.06 5.13/+0.93 115 2.47 2.06/+0.41
Available software 129 5.99   116 2.57  
Available computing hardware 138 5.96   127 2.82  
Software maintenance and configuration 114 5.89   100 2.54  
HPCF web site 134 5.87 5.54/+0.33 123 2.31 2.51/-0.20
Allocations process 118 5.87 4.60/+1.27 109 2.61 2.31/+0.30
Hardware management and configuration 121 5.71   107 2.69  
Software documentation 117 5.46   104 2.50  
Web-based training 69 5.19   75 1.81  
Training classes 59 4.85   69 1.52  
Visualization services 57 4.37   67 1.58  

 

Last edited: 2011-06-03 14:27:04

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