NERSCPowering Scientific Discovery Since 1974

User Services

The User Services Group's mission is to increase the scientific productivity of NERSC users through technical support, education, advocacy, and the development and deployment of new computational and data technologies.This group is responsible for problem management and consulting; helping science teams with code optimization and debugging; strategic project support; web documentation and training; and third-party applications and library support.

The User Services Group is the user community's primary point of contact with NERSC, residing at the interface between high performance computing and storage systems and the 6,000 application scientists whose research depends on using those systems effectively and productively. USG staff serve as advocates for the user community, ensuring that new systems and services are well matched to the needs of scientists using NERSC.


Richard A. Gerber , Ph.D.

NERSC Senior Science Advisor
(510) 486-6820 |

Clayton L. Bagwell Jr.

Account Support, NIM Development Team Leader
(510) 495-2264 |

Ankit Bhagatwala , Ph.D.

HPC Consultant
510-486-4385 |

Kjiersten Fagnan Ph.D.

Bioinformatics/HPC consultant; JGI-NERSC Engagement Lead
510.486.6831 |

Scott French , Ph.D.

HPC Consultant
+1 510 486 7526 |

Yun (Helen) He , Ph.D.

HPC Consultant
(510) 486-5180 |

Mark Heer

Account Support
(510) 486-4284 |
XBD201309 03738

Lisa Gerhardt Ph.D.

PDSF Computing Consultant
(510) 486-4680 |

Woo-Sun Yang , Ph.D.

HPC Consultant
(510) 486-5735 |

Zhengji Zhao , Ph.D.

HPC Consultant
(510) 495-2540 |