Francesca Verdier has been managing user services at high performance computing facilities since 1990. She has established procedures to manage the consulting help desk, online information systems, training programs, and the installation and maintenance of third-party and locally written software. She has always emphasized the importance of obtaining user feedback, whether by online web surveys, e-mail surveys, or personal phone calls. This feedback allows us to assess how well we are performing and provides input for areas that need improvement.
As Services department head, Francesca has oversight of the Advanced Technologies, Analytics and Visualization, Outreach, Software, and Programming, and User Services groups. She is also responsible for managing NERSC's allocations process, and for the annual Operational Assessment. She has a B.A. in Mathematics from McGill University.
Francesca Verdier, NERSC Accomplishments and Plans, February 12, 2013,
- Download File: NUG2013NERSCplans.pdf (pdf: 6.5 MB)