| Technical Questions, Account Support, Computer Operations | |||
|---|---|---|---|
|
1-800-666-3772 (or 1-510-486-8600)
Computer Operations = menu option 1 Account Support = menu option 2 High Performance Computing Consulting = menu option 3 |
|||
| General Information | |||
| 1-800-847-6070 (or 1-510-486-7612) | |||
| NERSC Director | NERSC Manager | Public information | NERSC Staff Members |
|
Kathy Yelick NERSC Director Berkeley Lab, MS 50B4224 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: kayelick@lbl.gov phone: (510) 495-2431 fax: (510) 486-4300 |
Bill Kramer NERSC General Manager Berkeley Lab, MS 943-256 1 Cyclotron Road Berkeley, CA 94720-8150 USA email: kramer@lbl.gov phone: (510) 486-7577 fax: (510) 486-4316 |
Jon Bashor NERSC Communications Berkeley Lab, MS 50B4236 1 Cyclotron Road Berkeley, CA 94720-8148 USA email: jbashor@lbl.gov phone: (510) 486-5849 fax: (510) 486-4300 |
Contact information for NERSC staff members is available from Berkeley Lab Directory Services. |
| Issue/Topic | Contact Info |
|---|---|
| Passwords, account issues | support@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 2 M-F, 8 a.m. - 5 p.m. Pacific Time For password changes or login failures reset during non-business hours, contact NERSC Computer Operations, 1-800-66-NERSC (USA), (510) 486-8600, menu option 1 |
| Technical questions | consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3 M-F, 8 a.m. - 5 p.m. Pacific Time On-Line Help Desk |
| PDSF | Fill out a
"PDSF Support Request Form (not for seaborg)" on the Web.
If the Web interface does not work, please call: 1-800-66-NERSC (USA); (510) 486-8600 menu option 3 M-F, 8 a.m. - 5 p.m. Pacific Time |
| Urgent issues during non-business hours, computer status information (Computer operations (24-hours)) |
operator@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 1 7 days a week, 24 hours a day |
| Computer security | security@nersc.gov; for urgent security issues 24x7, call Computer Operations (see above). |
| All other questions, issues, or requests, including those regarding NIM, allocations, NERSC servers, etc. | consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3 M-F, 8 a.m. - 5 p.m. Pacific Time On-Line Help Desk |
| Web-related questions or feedback: | webmaster@nersc.gov |
| Network questions: | consult@nersc.gov (8-5 weekdays, Pacific time), operator@nersc.gov (24x7), 1-800-66-NERSC. |